|Address:||2530 Zanella Way, Chico, CA 95928|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
We had a terrible experience. Our 12 year old AC stopped blowing cool air so we called Royal Aire. The service technician Mike said that parts had burned and melted. He claimed it was at the end of its lifespan and that the model was or soon would be obsolete so he strongly recommended replacing it. The salesperson then called and gave us pricing of AC units between $8000 - $14,000. Although we have had NO problems with our heating, he offered "discount packages" to replace both for up to $20,000. Alarmed at the thought of having such a large unexpected expense, we called HIGNELL for a second opinion. They came, found the burned part, replaced it for $140. Done. I would NEVER recommend having work done by Royal Aire unless they change their ways and stop SCAMMING people. If we had put our trust in Royal Aire, we would have spent thousands of dollars on something that was absolutely unnecessary.
Our AC has been broken for FOUR days now and have had the same guy come out to look at our AC twice. Nothing has been fixed and we were told "leave it off for 2 hours and it should work after". Worst customer service I have received and they do not seem to care we are living in a 90 degree apartment in 100 degree weather outside.
Jaren was very friendly and knowledgeable Tech. Being that this was a maintenance visit, Jaren inspected everything that would be important to me for this coming winter. Verified and reported to me on the health of my system and replaced my air filter. Thank you again for your help.
Eduardo was prompt, efficient, prepared, and well informed. My bi-annual service check-up went smoothly. He took photos of what he did so I could see where the service was actually occurring. I appreciated the care and professionalism.
Today Mark K and Jason S with Royal Aire visited and did an excellent job. They even looked at my water heater. They made sure the side gate was closed and garage door was closed. Keep up the good work.
Eduardo provides excellent service and is a kind, friendly, and caring technician. I always request him for all my maintenance service. I trust him and know that he only recommends services I need
Right on time. Very nice. Very knowledgeable. Hope to see him again. I have always loved your serVices. Wish you had solar ground panels.
Royal Aire tech showed up on time, and did a great professional job! I would highly recommend them.
They me off! Horrible service no satisfaction!! Never calling again!!!
Bob was awesome! Really helpful and friendly.
On Time, Efficient, informative.