|Category:||Air Conditioning Contractor|
|Address:||11407 Wicker Ave, Cedar Lake, IN 46303, USA|
|Working:||8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed|
Could not believe how great of a company this is! After having numerous problems with techs not being able to fix our old furnace, we decided to get a new unit. Looking through the phonebook and reviews for companies, we came across Illiana Heating and Air. We decided to call for a quote. And it was the first and only quote we got! Shelly helped my family find the perfect furnance and AC unit that fit our needs and our budget. She was very knowledgeable and was super nice. During the installation of the new units today, we could not have asked for nicer people. The installers showed up on time and even wore booties over there shoes to not track dirt in. Jeff B and Rick were truly some of the greatest guys that you could have working in your house. Jeff B even showed us how to properly change our filters and use our new digital thermostat. We also had our ducts cleaned by Zak who was a pro at it. He explained to us how how to keep them clean. I will be recommending this company to everyone I know! We thank them for being such a great company! So make sure to call them for all your hearing and air conditioning needs, you will not regret it.
We heard a loud noise coming from the furnace two mornings ago and the house smelled like a burnt motor, so we turned the heat off (It was 16 below zero outside). After calling a technician responded promptly within 3 hours. We thought the blower motor went bad...well it did...and there were cracks in the heat exchanger and condenser. Oh no! Within 20 minutes Dan was at the house discussing options for a new furnace. Two days later, after Kevin did a fantastic installation the house is warm again. They arrived promptly at 8AM, took about 3 hours for the install. The technicians were extremely clean and neat. They wore tyvek booties inside the house at all times, and put dropcloths down on the carpeted areas of the house. Thanks for being so prompt and dealing with everything quickly and professionally. We will absolutely recommend you in the future.
A couple weeks ago I had Dan from Illiana heating and air conditioning out. I wanted to be proactive because my furnace and air conditioner was about 20 years old. I went with a new 95% efficient furnace and a compressor for my air conditioning. Dan sent his guys out they were prompt and courteous. They did a good job we ran into a little difficulty with an off color defuser but Dan took care of it and sent his installer back to replace it. I appreciate the time and effort they took to make the job go well. I will recommend them to my friends.
after explaining all our options we chose the furnace and hot water heater that we thought best fit our needs. They came a week later exactly at 8 am when they said they would and later that afternoon they were finished! How refreshing it is to deal with a company that is thoroughly professional and reliable--and we love it that they plainly have it on their vehicles that they are a faith based company--that means a lots to us also! Great job to all the technicians who helped--especially to Kevin!
Tony was GREAT! He arrived on time and was done in a timely manner. He is very polite and awesome at customer service. I love the fact that he even wears "booties" so my carpets are not soiled. I request Tony for every service call and he never fails to complete my service calls with utmost care. Illiana has great customer service from the time you place your initial service call to the completion of the job! I would highly recommend Illiana and Tony to all of my family and friends..
Great job again by this company for us! Casey O. was superb in his knowledge and ability to 1) Initially provide a temporary fix over the weekend since the part needed was special order; and 2) getting the installation of the new parts done with great care (a lot of wires to transfer between the bad and new circuit boards). He also replaced the gas cock to a newer compliant one, which I appreciated him recommending. This company and Casey the Service Technician is a winner!
Mary Sue Schell
The team was excellent! Ricardo was knowledgeable about the operations of the system and gave us clear instructions as to how it operated. He answered all our questions without hestation. My husband said he was the most informed heating person he had encountered. It was a great decision to switch out the old furnace and air conditioning systems. We noticed a difference immediately. It is a very quiet system.
Great experience with Illiana Heating & Cooling. Dan K. came out for the estimate very polite and knowledgeable. Rick and Jeff the installers did what they had to do with ease and in an awesome amount of time. Very courteous gentlemen you have working for your company will absolutely refer Illiana to any one know that needs the type of services your company provides. Thank You Illiana...
When I found out that my heat exchanger was cracked I got several estimates to replace my system. I found Illiana to be the best from my very first phone call. I am confident that I picked the best system for the best price from the absolute best company in the area. If you value quality equipment from a company that knows how to deliver exceptional customer service look no further!
After having a disastrous experience with a few geothermal heating/cooling companies, IllanaHeating has delivered as promised. Kevin and all their staff are not only very knowledgeable and detail-oriented, but also courteous. Never missed an appointment, steady communication as needed. Recommended to anyone for new and botched installations of HVAC systems.
Service technician was kind and knowledgable. However, do not waste your time with these crooks. 3000% part markup. Had the nerve to try to charge over $300 for a $10 part. Its sickening what some of these outfits are able to get away with. Try the simple fixes first before spending a 100 bucks on a house call to almost get robbed blind!!!
When I called, I needed furnace help quick. Mary got a service call out to me quickly, and called to let me know when he was on his way. Kevin was very thorough, very knowledgeable, and explained all the steps as he was doing them. Most importantly, there were no hidden fees. They told me the costs up front, and it was very reasonable.
Tony was absolutely fantastic. He noticed that I had the wrong filter in the furnace and got one out of his truck and replaced it. He explained to me why it was wrong and what to look for. It was my air-conditioner service check for the year and he did a thorough check and thorough cleaning. Tony was very helpful!
I scheduled an annual A/C tune up. Raul S. came out and performed the service. I liked Raul because he was professional and honest. He showed me what parts were still good, what parts were wearing down (along with a quote), and explained his process. I trust both Illiana and Raul and recommend them to anyone.
I would like to mention each of the guys names who provided the services to us.... Jeff B., Gary, Rick and Kevin C. They were all great guys who provided excellent service to our home!! Thanks again. If we ever need any repairs or some kind of service in the future, we will be sure to call you guys!!
Raul S. was prompt and courteous. He reviewed all of the inspections and the results explaining result before the cleaning and the after. Mary V. was very helpful on the phone when we set up the appointment. We have been very happy with our furnace and we are on the Gold Star program.
Raul Solis is very prompt. He did a complete inspection of our furnace. He explained everything they looked for. Made some recommendations. Answered our questions. We would gladly welcome him back to service our furnace or air conditioner.
John serviced my ac unit & did an excellent job. He identified & explained the problem as well as what would be required to fix it. He was knowledgeable, professional, & personable. I was extremely satisfied with the service.
Raul, showed up on time and took care of our Air Conditioning cleaning and check for the season. He was courteous, and professional. I would highly recommend Illiana Heating and Air Conditioning and our Service Tech Raul. .
Pam was very informative on what services offered and kept me informed on the technicians arrival. Kevin explained what he was doing and why and answered all my questions. First class company and very highly recommended.
Everyone we have dealt with from Illiana has been great. Knowledgeable , helpful, professional , honest employees. Today Casey did our furnace cleaning and he was great. Illiana and Casey Thank you.
We have chosen Illiana for years and continue to receive the very best professional service. Gary S. is highly skilled, straight forward and genuinely loves his work. Thank you to everyone at Illiana!
Came out quickly, got the furnace running in no time. Impressed by this company! From the email with a photo of the technician Tony before he arrived to the above average service we received.
They were very helpful and explained things very well. Great service call. Also, I got a great deal because of their monthly maintenance plan. I recommend them to my friends and relatives.
Pam B. provided great customer service and assisted me with choosing the Goldstar Plan. Kevin Parsley was extremely helpful and knowledgeable. He is a valuable member of your team.
John was timely and professional. He answered any questions I had and Mary called they day before and half hour prior to John showing up. Would Recommend without a second thought.
Always top notice service never have to worry , I know the job will be done perfectly, been with these guys for over 25 Years that should say it all, and Gary is the bomb
Thoroughly pleased with their timing, service, cleanliness and affordability in the replacement of my entire heating and air conditioning system. Highly recommended.
Kevin.....very nice, knowledgable, and showed up on time. Answered all questions.....gave some good experienced advice...and was a great help. Thank you !!!
Fast service on the phone with Gary on Sunday and Pam on Monday. Technician Kevin was on time and very knowledgeable. Good work from all.
on time courteous profressional satisfactory service very pleased a great company to use for all your heating & air conditioning needs
Chris was courteous and professional and honest. He corrected a math error and apologized. He was a pleasure to do business with.
Excellent service. Called and scheduled appointment for following day. Very knowledgeable and helpful. very friendly as well.
Called today for a service appointment. They had an opening for today. Tony was the service tech. He was very professional.
A great experience! The staff was knowledgeable, friendly, and accommodating! They treated my house as their own home!
Called was very friendly. Given a great timeframe for repair. The technician was very efficient is solving the problem
Found them when I needed my furnace/AC replaced continue to do service with them. Very accommodating and friendly.
Excellent service. Very prompt and fit me into an opening the day i called to schedule a future appointment
I am very pleased with Illiana services and very pleased with Charlie the tech who provided the service.
Honest and reliable HVAC company. The technicians are professional and quality of service is excellent.
Great service and Great People to work with. Would recommend Illiana to all my neighbors and friends.
Have used Illiana for services and tune-ups. Always friendly and knowledgeable technicians and staff.
Fantastic company - very reliable regarding service to heating and air for the customer.
I have nothing but great things to say about Illiana! They were patient and efficient!
Excellent prompt service. Techs were very courteous, knowledgeable and professional.
Tony came out late in the evening and was such a professional. Thank you.
Honest, prompt and cost competitive. Best HVAC service in the region.
De Shawn Reed
Jeff B. provided world-class customer service and professionalism.
Would definitely recommend them ,very helpful and knowledgeable!
Very pleased with service from Tony. Professional and Courteous
Came out fast and provided great service! Highly recommended!!
Great service, very professional, excellent product.
Casey was professional, clean and thorough. Thanks!
Always good service, reliable technicians!
Good,tech was very kind and new his stuff
The nicest people you will ever meet
Very professional and experienced.