|Address:||2924 Marshall Hall Rd, Bryans Road, MD 20616|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
I have been a customer for years, and have had positive experiences with them, until I needed after hours service last night. I called at 8:30 pm, was told the on-call tech would call when on the way, and then never heard from the tech or dispatch again. I called back at 5 am, only to be told no one knows why the tech didn’t respond, and they have no protocols in place to follow up with customers who are waiting overnight. It’s a total failure not to have a system that requires periodic follow up with a customer who is told to wait for an indefinite period of time by either the tech or dispatch. My service experience for regularly scheduled appointments, 5 stars; service for after hours service, complete failure.
My expert, Melvin #574, comes with knowledge and professionalism. I learn something new each time he comes to service my unit. He explains everything he is doing and what he is looking for as he is checking my unit. I am grateful and never take this time for granted. I have been a customer of the A-Plus family for years and everyone treats you as if you were royalty....from the receptionist to service providers. Thank you for a job well done. Thank you Melvin for answering my questions as you work....it is greatly appreciated!
My air conditioning was blowing air, just not cold air and the temp would not fall below 76 degrees no matter how low I set the temp. A-Plus Service sent Melvin out, he did a thorough investigation and identified the problem with accuracy, which was a bad coil. So they ordered a new one, he came back out the following week, replaced it and its now working great again! Thanks Melvin. I would definitely recommend them to anyone who has an AC/Heat problem.
Just had my heating and AC system given the green light by Mario. Feeling confident that I am ready for the cold winter months ahead. Mario and all the guys who have serviced my heating and AC systems have been great. Customer service is also awesome. Shout out to Wendy in the office for always helping me answer all my questions about my service contract.
Today I had my semi-annual inspection of my HVAC unit. The technician (Mario) was extremely professional and took the time to explain each step of his inspection. He even examined a very hard to get to vent that proved to be extremely dirty. He cleaned the debris and the work area very thoroughly. He is highly skilled and takes great pride in his work.
Been with A-plus for 20 years. Service has always been great. T.ech David Wolfrum has performed maintenance at my home on several occasions, he always provides excellent system knowledge and thorough test of the heat and a/c. Years ago when I had a problem the manager stepped in and provided a solution. Keep up the good work.
A-Plus is a professional and customer oriented company that has maintained my heating and air conditioning systems. Mr. David Wolfrum did an excellent job in servicing my home. I highly recommend A-Plus for all homeowners who need experts to work on their heating and air conditioning units.
Reggie came to our house to conduct the fall heating inspection. He acted with professionalism, courtesy, and answered all my questions. I would definitely recommend A-Plus (and Reggie) to friends who need a reliable and trustworthy A/C and heating company
They came out the next day and did a thorough inspection of the system and the problems I was having. Mario explained everything and gave me options on how to proceed. Would definitely recommend them to anyone who has heating or a/c problems.
Always have had a positive experience with A-Plus and have used them for several years to service my HVAC system. For most recent appointment they arrived early after calling to confirm that was OK. Mario was efficient & did excellent job.
I really appreciate Technician Mario with A-Plus Service Experts. He arrives on time and gives me the type of customized perfessional service that make me confident that my A/C and heating services are working properly.
Mario did a great job very professional and solve the problem quickly. Gave us explanation of how the person before just did not wire things correctly and also tighten up thermometer for us. Would recommend to others
I am always satisfied with A-Plus. I called them yesterday evening with an issue and they were at my house first thing the next morning. Mario did a terrific job and I would recommend them to everyone.
Regie your technician is great. He has serviced my furnace for years. I am always very pleased. If I have a problem or question, he finds the answer to my problem and answered my questions.
I have seen Mario for my scheduled maintenance for several years. He always delivers outstanding customer service and takes time to explain things to me. He is a true asset to A-Plus.
A plus saved my life and warmed up my home this snowy morning. Reggie was extremely professional and fast. He explained everything in great detail and I am happy with my service.
Mario was great. He explianed to me what he eas doing and why he was doing. He made suggestions as to the care of my system. I hope he is the one that does my next check up.
My experience with A-Plus has always been good. They offer service at a reasonable price. They have great maintenance packages. Mario is always professional and knowledgeable.
Reggie Tech 573, serviced my furnace today. He gave me excellent service and I would like to have him to come each time. I recommend him to service other customers.
Mario did a great job. He was professional and honest. He was respectful of my home and gave me great tips on lowering my energy consumption. Great Job Guys!!!
Great customer service from Wendy at the office & Mario doing the diagnostic work on our unit. Great people to work with. Very timely response for service.
Reggie always treats us right! We love A-Plus Service Experts, they have kept our system running smoothly and we use them every year. Ask for Reggie!
Mario was our service technical and he did such a great job. His customer service was excellent. It was a pleasure meeting and speaking with him.
Mario is a very knowledgeable & professional technician and always gives very good advice on HVAC products & service.
Earl completed the task with no hesitation. Fantastic work A plus in my book. Very dependable. The Dinkins Family.
I appreciate the care, time, and patience Mr. Mario gave when he serviced our system. Thank you so very much.
Knowledgeable, courteous, and professional staff hat works with my schedule challenges. Thank you, Mario!
Melvin arrived on time and worked quickly. He was professional and provided valuable service and advice.
As always, Mario was very friendly and did a wonderful job servicing (PM) oue HVAC unit... thank you.
Mario did explained what was wrong fixed it explained my unit and what to look for; Great job
On time friendly and perfessional. Mario always does a wonderful job when he comes out.
I recommend Reggie... excellent tech... fixed my heat in friged cold winds!!
Mario was great—He is always clear and provides me with helpful advice!!!
Reasonably priced checkup. Mario took his time and did a great job.
Thank you, Melvin (#574) for always keeping my system in top shape!
I was pleased with the service received by the technician Mario.
Service was good and would recommend. MARIO was the Technician.
Reggie, the greatest technician ever, earned FIVE STARS today!
Reggie is the best. I recommend him highly to everyone l
The technician Mario was friendly and did a good job.
Reggie, came fixed my problem and was super friendly
Mario was very knowledgeable and helpful
Mario was very knowledgable and helpful.
Mario was very professional.
Very nice and great service
Reggie is simply awesome!!!!
Mario was excellent.