|Address:||4247 Diplomacy Dr, Columbus, OH 43228, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
We have had a long relationship with this business for many years now, and they continue to provide outstanding service. As you might expect, service people come and go over the years, but SE continues to send only the finest techs out to my home when I need service. You develop a relationship with these guys when they visit your home over several years, and you feel like you know then and they know you. Recently, I met one of their new guys, Lavon, and he is another example of why I trust these guys to be in my home. He knows what he is doing, and he is extremely polite and concious of my needs. These are my goto guys when I recommend or need HVAC support. I recommend having a regular maintenance contract with them as I have had for years.
David Molino came to service our heating unit today which was installed by Service Experts in July, 2015.. He was a fine gentleman explaining what he did. He also made certain recommendations, writing them down for us. I rate him 10/10 for his service. March 20, 2017 : This review is for Justin Webb who came for a service check. He was very efficient, informative and polite. We appreciated his advise and expertise. I rate him 10/10. March 21, 2017: This review is for Josh Laudermilk who came for plumbing inspection and skillfully fixed the faucet valve for hot water. I know him from from his other services before when he has always been thorough and careful. We appreciate his pleasant and helpful personality.
Been using Service Experts for quite some time now. They are always on time, very friendly, clean and also accommodating to issues that may arise. We usually get a rep named Adam, but today another rep named Lavon came to clean up our furnance. Both deserve a pat on the back and do a fine job. I will continue to use their services as long as I can. The only reason I put 4 stars is because we have another baby on the way and sometimes the cost of cleanings can be an issue. I think it would be awesome to get a loyalty customer discount of some sort after you pass a certain amount of years being a member.
Just had a new system installed Monday by Teddy and David. The salesman, Jim came by last Friday and was awesome! He was very relatable, professional and straight forward. He did not try to sell me things that I did not need and worked hard to get me the best deal. I was surprised how fast the installers were scheduled to come out. Both installers were very professional and polite. I was very shocked how fast they were able to get everything competed and cleaned up. I was given an overview of the system and how to work the new thermostat. I would highly recommend this company!
I had my furnace inspected this week. LaVonne was the technician who performed the inspection. He took his time, and answered all the questions I had for him. My furnace is in a hard Area to reach, but he was able to do everything the task called for. I appreciate his Time and work. I also had a tech come and do a water inspection. His name was Josh and again he was very patient and also answered every single question and I had a lot of them. He also help me set up an appointment for a few days later that I needed to have. Thanks Josh, for helping so much.
We had them replace our air conditioner unit a few years ago and loved the service. We recently had a ceiling leak and was quite happy to see they added plumbing repairs. Tim Stafford was the best. It had been an intermittent leak (every couple of months!) so it was difficult to find. He did! The pipe in the faucet was scarred so the o-ring no longer fit snugly. I know this because he showed me the parts and explained how it worked and why it was leaking. I will definitely call them again for any other plumbing problem.
I just had my annual furnace check up and had a great experience. First, Stevenson called me to remind me about the check up and then found a date and time that worked with my schedule. The Service Technician, Sadi Ali, called me 20 minutes before he arrived and showed up exactly when he said he would. Mr. Ali was very courteous and professional. He examined the furnace and explained everything he did. He then explained his findings and how I could fix them. I had a great customer experience.
Our furnace was running but not heating. I called Stevenson,we switched to them a year ago, at 7:50 this morning. They said a service tech would be out between 8-10. Lavon called to tell me he was on his way at 9:14. Our first time with Lavon, he was wonderful. Very nice and extremely knowledgeable. Had our furnace cleaned and fixed in 2 hours. Love Lavon, love Stevenson. Thank you. Now I am nice and toasty.
Our A/C stopped working. We had a coupon that waived the $99 service fee if they fix the unit. We needed freon and they put 3 lb in. They refused to honor the coupon because they didnt have to put new parts on. 20 min into the service a sales rep knocked on our door with the service guy still at our house trying to sell us a new unit. The only reason we chose them was the coupon. We will go back to CARE.
Regular check-up of AC. Technician -- 273-00346 Lavon -- was a pleasure to work with. He was skilled at his job. He explained everything he did in a way I could understand. He was personable and friendly. Great representative of Stevenson/Service Experts. He alerted me to a problem with the tankless water heater and arranged for a plumber to come out and fix it. Lavon deserves a raise in pay.
Called Stevenson Service Experts twice within the last month. The first was a repair to my A/C condenser unit, and Lavon Haynes was sent out immediately and he quickly and professionally fixed the problem. Yesterday and today, Sade Ali was called out to replace the blower in my furnace/AC unit, and he also diagnosed and handled the issue very efficiently. Both were super helpful.
We had our furnace check up today. Sadi Ali was very kind and professional would recommend this company to family and friends. We bought a brand new air conditioner and furnace from them a couple of years ago and a new water heater 2015 and have had no problems at all. They always call to set up the maintenance plan visit so the customer does not loose that check up.
Mr. Lavon came for an ER call request to my house. He is really a great technician. He walked me through and fixed my issue . Also suggest some good ways to prevent the further damages. He also explained me about their annual plan and I love the idea and enroll in it He deserves lots of stars Thank you Mr Lavon for your time even at late hr call and raining outside!!
These guys have 5 star ratings for a reason. My AC broke and the same day I had a tech out to fix it. Lavon took the time to test every part of AC/Furnace and was honest in his diagnosis. Ended up having to buy a new AC/Furnace, but they cut me a deal and has a bonus left new parts on my broke unit so i could have working AC in the meantime without charging me.
MY Stevenson Service Representative was well informed, respected and maintained the clean Status of my home, was well informed about my AC unit and attended to business. I would not hesitate to invite him to take care of my equipment in the future. We need more service people like him. Ralph L Fullwood
Professional. Ali called and indicated the time he would arrive. He arrived at that time. He explained his findings in an direct way and supported his findings with actual visuals. He also pointed out other items not related to his field and made suggestions. I would use Stevenson Services again
Our AC went out last night and they were able to get a technician out the next day for the repair. Sade Ali, the technician did a great job with the repair. Their Plus program, which he explained thoroughly, is an immediate savings and I would recommend anyone using their service sign up for it.
Mr. Lavon Haynes arrived on time and was very pleasant and professional. He performed an AC tune up and explained the recommended services for the unit. The AC was running okay when he got here but is running much better now. I look forward to 100 degree days this summer. Thanks Lavon! Bob
Our A/C stopped working on July 3rd. We called and Ali came out first thing in the morning on the 4th of July. He quickly found the problem and was able to get our unit running again very quickly. Very professional, friendly, and thorough. Quick response, great service, great technician.
A backed up drain line was causing A/C condenser evaporation to leak out on the floor. My tech, Sade Ali, was able to quickly determine the problem and re-routed the line for proper drainage. He was quick, courteous and put up with my obnoxious dogs (who were particularly yappy that day).
We have used Service Experts, since we bought our home for servicing our heating and air conditioning. We have had nothing but great service and highly recommend them for your needs. Our service tech (Lavon) came today for our fall/winter service and was fantastic. Highly recommend
Had service experts out to do a heating tune up this week. Ali did a great job. He was courteous, friendly and took the time to explain what he was doing. He followed up on everything that he said he would. I appreciated ali’s thoroughness and professionalism.
Sade Ali was very professional and prompt. He came within a few hours on a Saturday when I was without heat. He found the issue and fixed it quickly. He explained my pricing options and they were quite reasonable. I would recommend him and this company again.
As usual, the service was excellent. Ali Eurell visited us and took care of things nicely. Was great at communicating what he was doing and what he found. He suggested we have the plumbing and water heater inspected. Good job in "asking for the business".
Excellent service, affordable, professional, neat. Josh Laudermilk took the time to explain how our drainage system worked and did an exceptional job. So relieved our issue was fixed quickly. Signed up for their inspection service!!! Call them!!!
Quick same day response. Technician Lavon was professional, courteous, and explained everything he was doing. He even located a slow drip leak just above our water heater. Amazing service!! I highly reccomend them if you have any hvac issues.
Hello, I just wanted to say lavon haynes came to my residence to repair ac unit. I cant say it any way else but professional courteous and knew his job. Excellent job lavon hope you can come back out for service needs. Great job thanks Jesu.
Ali was a very friendly person. He worked quickly, explained everything clearly, and was very professional. He even provided discounts to save money and gave me multiple recommendations for my home equipment. Excellent customer service!
Had my furnace inspection done today. Lavon was the technician and he did a superb job! Very thorough ! He took the time to show me what he was checking and why! When I get the spring inspection I hope he is the Service Tech!
Service was excellent. AlI was polite, helpful and professional. I was very impressed with my first experience with Stevenson heating, and as a result I am switching from Atlas Butler for your service contract. Great job.
They were very friendly when I called and got me in as soon as possible. Joe arrived promptly in the time frame and explained everything thoroughly. He was very friendly and helpful! Loved my experience with Stevenson.
Lavon and Paolo provided a good service. My experience with Lavon before was such that I would like him to do the maintenance service everytime. Paolo had explained what to expect in the service that will be provide.
Excellent service! The technician, Lavon showed up as promised and took his time to explain his findings at every step. His insight and recomendations were right on spot. Thank you Lavon, thank you Service experts.
Another great service by Lavon! Very professional and took time to explain everything without the pressure of over selling anything. Always willing to recommend Service Experts when a friend needs HVAC work done.
Andy Burr did my duct cleaning. I am very happy with it. He cleaned up after he was done and was very courteous. Also arrived within the scheduled time. I will definitely use Service Experts in the future.
Ali was fantastic! Very professional and thorough. Explained the issue and provided me with next steps. Will continue using Stevenson and will recommend all my friends use Stevenson and request Ali.