|Address:||2018 Powers Ferry Rd SE, Atlanta, GA 30339|
I was rear ended by a driver who was covered under Omni Insurance. Long story short, my experience with Omni insurance started out much like the other reviews i read on here, it was very hard to reach someone in claims to put the claim in and I even visited their Atlanta location and was turned away and referred back to the claims line. I did finally get thru to claims and got my claim on file. I was assigned a claims adjuster by the name of Lasheena High, and from that moment forward my experience was EXCELLENT. Ms High was timely, responsive, and even went over and above to accommodate my needs and offer assistance in areas that presented added challenges during the claim finalization. I was provided excellent service, right up to the end. The estimate was fair and I could not have been more please with the professional manner in which this claim was handled, AND I WAS NOT PAID TO GIVE MY REVIEW. I would like to give a really big THANK YOU to Ms Lasheena High, for your diligence , attentiveness, and prompt handling of my claim. I have a much better view of Omni insurance due to my experience with this claim!
stay away from this company. Signed up for auto-pay and they didnt draft my payment, which made me lapse and suspended my licence. Theyre phone menu doesnt have a button to directly contact customer support. You have to go to a different menu to get someone on phone to transfer you. Hold times for customer service is usually 30 minutes to a couple hours and sometimes disconnects when you are holding. I canceled my insurance with them and was expecting a refund back within the 14 days by law that they had to return it. Waited 16 days and still no refund. Called, waited an hour, finally got someone on the phone and apparently there is nothing in the file stating the refund was even sent. THIS INSURANCE COMPANY IS A SCAM! This is absolutely the worst company ive ever done business with EVER. And ive had some pretty crappy business deals. Even if its the cheapest rate you can get it is not worth the headache and you are better off paying more than to deal with this rip off company.
They insured a drunk driver that hit my parked car on December 5th 2015 at 2:45am. My car was totaled by the person that they insure. It is February 5th 2016 today. I am still waiting for them to finalize the claim and pay the amount to my financing company to pay off the car. They already sent me the total loss paperwork and I have sent it back to them. All they need to do is pay for the loss that their drunk driver that they insured caused. They are putting me off and not even calling me back when I call. The other day they sent me a letter saying that it is going to take another 45 days to complete my claim. They are horrible!!!!!!!
Worst experience ever! I got insurance through here and the first 3 payments auto drafted as I set up. The most recent did not. I called a few days later to see what issue was. THEY CANCELLED MY INSURANCE!!! They said my license was suspended! I go to the DMV, and IT IS NOT SUSPENDED! I THEN wait an hour on the phone just to be told it would have to go through rewriting and would most likely be a higher premium because it cancelled. THAT WAS NOT MY FAULT!!! I was told to fax in some documents and it should be fixed in 72 hours. I have to be able to drive! Never deal with the people!! LONG WAITS JUST TO SPEAK TO A PERSON!
ditto to what everyone else said. Accident happened a month ago. Omni is other persons ins company. No returned calls for 3 weeks. finally got a rental car for 9 days but will be cut short because of Christmas. They finally sent our check and noone will cash it until jan 2nd or pay almost $100 to get it cashed. They will not extend rental untill we get money. will not reimburse to cash. Will not give lost wages since we have had no car. Calls were not returned in a timely manner. was hung up on when being transferred. When finally transferred, reached voicemails. TERRIBLE CUSTOMER SERVICE. I love my geico!
I have been a client of OMNI Insurance Group since 2 years ago. My policy number is 4220844. I used to pay my liability auto insurance premium every 6 months to the Agent of OMNI Insurance company(Woods Financial Services). The first time i signed up i paid $294 for 6 months. After that the premium continued to increase to the extent now it reached $376.12 for 6 months. Therefore i would like to inform you that i want to cancel my insurance as of 07/24/2015. I will kindly inform you that this kind of situations might make your customers like me to look for other options. Kind Regards Your Client
I was hit by an omni insured car they were at fault and the driver admitted he was at fault I have been in contact with the Georgia insurance commissioner and they are going to help me with retrieving the money for the damages to my vehicle I suggest everyone call the commissioner as I did if enough complaints pile up against this bogus company they will be shut down and I suggest this about all these low rate insurance companies
This is the worst insurance company EVER!!!!!! The customer service sucks, they never respond to you and on the odd occasion they do, its so untimely. They place unrealistic limitations on you. I had my vehicle in the repair shop after their insured rear ended me. They would only allow use of a rental for 3 weeks even after explaining that my vehicle was still undergoing repair. I was left with no option but to engage an attorney
Today I was sideswiped by a female driver while waiting in the center turn lane. We exchanged information and she stated her insurance was Omni Insurance. We tried to contact the insurance company via their internet listed phone numbers and, even on their stated 24 hour claim phone number the menu listings were circular and ended in "This call cannot be completed at this time." BEWARE!!!
I share the frustrations of others. I was hit by someone with this coverage. I am still waiting for an appraisal that will cover the estimate from the body shop, which will be the 3rd time getting the appraiser to come out and then the wait for several days to get it! Heading in to my 2nd weekend without my truck back and no end in sight for getting appropriate repairs.
Was recently in an auto accident that was a hit and run and the insurance company has done nothing but add more stress! They make you out to be a horrible person and will do everything possible not to pay for the car or any bills. I would NEVER recommend this insurance company to anyone! Worst experience ever, I know where to keep my business away from for sure.
This is the worst company I Hv dealt with to date! Very unprofessional from management on down .. Rude customer service rude claim handlers perfect example of you get what you pay for... You get low price insurance you get low price quality of a company and individuals...Shop around next time when your shopping for insurance..STAY SWAY FROM THIS COMPANY!!!!!
Aweful insurance company. Insured a vehicle that was already insured, then didnt want to refund the money (violation of federal law and state law to double insure a vehicle I am sure). Charged $80 per day for insurance on a 14 year old car.... $80 PER DAY. Thats $2400 per month for an average month. DO NOT GET INSURED WITH THIS COMPANY! Fraudulent at best.
If you have to get car insurance do not get these people they are the worst insurance company in the United States in their customer service representatives are nothing but rude and disrespectful to their customers. I used to have State Farm which is one of the worst companies to deal with and they treated me better will be moving back to the very soon
NEVER HAD SUCH A BAD EXPERIENCE SUCH AS THIS SOLE CALLED INSURANCE COMPANY. IM REPORTING THEM TO THE BETTER BUSINESS BUREAU AND I HOPE THEY GET SUED. I AM STILL TRYING TO GET THE CLAIMS ADJUSTER TO CALL ME BACK AFTER BEING HIT EARLY DECEMBER. WE ARE NOW MID JANUARY AND NO CALLS HAVE BEEN RETURNED. SO FRUSTRATING AND CRUEL TO SAY THE LEAST!
Body shops !!! Beware. First it took them nearly 2 weeks to look at this truck. 2nd, They use only aftermarket JUNK! I have a truck that the parts wont fit right. I bought OEM to show them the difference. They refuse to switch them to OEM! No one answers calls. No one returns calls promptly. Sad that I have to give them a 1 star to post this.
Worst company ever hard to get ahold of one of there insurance holders hit my car I have to wait 45 more days for them 2 investigate it this is bs would never use them in life hopefully no 1 else ever has to go this this circus of a company they are a poorly run operation
terrible. cant even get them on the phone. Then their system randomly hangs up while you wait. Said they signed me up for autodraft then didnt take payment and made me pay late fee. This insurance is a scam. Id rather pay more and get what i pay for. STAY AWAY!
is very bad company likes to pay on time but do not like paying the insurance coveraje
Terrible ! Will definitely go back to geico! Do not use! Service is terrible,rates are too high and if you file a claim,good luck with anything after filing thay claim!! Do not use them!!! Rip off!
The worest insurance company ever. IT has been a month a still no denial letter. Seriously, What had to customer service? I spoke to an agent and her supervisor and still have not resolve my claim.
This is the worst ever.... I was currently in a hit and run accident over a month ago and they make you out to be the monster!!! Car is still not fixed and its just a freaking nightmare
customer service is the worst to deal with. There is never anyone to help you and just try to get an insurance card from them. You might have better luck being struck by lightning.
Had to call the georgia insurance commissioner to get these people to call me back, go somewhere else! A year later and still tieing up loose ends with these crooks.
Most horrible company, no one returns your call and forget about getting any claim resolved. Should be reported for fraud and banned to do business.
BEWARE WORST CLAIM SERVICE EVER , MY HUSBAND WAS HIT BY THERE INSURED , COULD NOT GET THEM TO RESPOND , A REAL PAIN IN THE A_ _.
Worst insurance ever. Customer service suck and agent are unresponsible. Never pick up any call or call back. Worst than trash.
Horrible insurance company. I guess I am going to have to contact the insurance commission and a attorney.
The worst insurance company ever. The worst customer service ever !!!!!! Horriable horriable
They are a fraud they will rob you blind this is the worst insurance company in the world
dealing with this company has been the most exhausting thing I have EVER ENDURED.
The mere fact that there office is closed from consumer interaction says enough
wow are you kidding me, ignores your requests, gives you the total runaround
Horrible! The wait time to speak with a rep is entirely too long. 2hrs long!
I paid my bill and still they send nasty letters to pay screw you OMNI