USAA Financial Center

Category:	Bank
Address:	1855 Telstar Dr, Colorado Springs, CO 80920, USA
Phone:	+1 719-244-9041
Site:	usaa.com
Rating:	3
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–1PM Closed

Location

Photos 14

Reviews 37

Erin Clark

I went in to usaa to change my debt card to my new lastname and the ladys st the front desk was rude. I asked to change it so she sent me into a room to talk to a computer and the man on the computer asked me whats my husbands name i answered it and he said wrong im sure i know who my husbamd is. So i thought maybe my ex husbsnd so i saod that and rudly he said you got it wrong the first time so i xant help you and hung up on me. So i went back to the ladys and said can i speak to a human and they laugh and said sit down and sfter 20 minutes of waiting a man comes up and helps me then im sotting with him and he says he couldnt help me because my profile says im engaged not married well thats why i went up there to change it and to get a new card in my NEW name. The man said your husband will have to call he is a soldier he cant just answer his phone whenever then i got him on the line after trying for 5 minutes and the man said oh yah i cant acceptt that he has to call our phones finally after being there for over a hour i got everything done. Oh and i am having a refund come to me it was going to be in my bank a few days ago so i called and they said nope there isnt anything but the sender said they sent it out and it says its at the bank waiting for them to put it in my account so clwarly there just sitting on there butts not doing a damn thing. This is the worst bank i seen in a while. The only good thing about them is the atm least thats not broke.

Felicia Marie

The thing is, what they offer no other bank does, its hard to leave. The banking options, insurance policies, etc. Their customer service is terrible! They will blame you every chance you get, even though it is not your fault and they have nothing to offer you (including an apology) when things do go wrong, and it truly is their fault. Also, the reps will yell back at you and talk over you when describing a problematic situation. Take this into great consideration before opening an account with USAA, problems do not get solved and you are to blame.

Matthew Clawson

We have been members since 2005, and USAA has lowered their quality of service dramatically since then. The customer service representatives have become rude and unhelpful. Also, we rarely call them to use our home or auto insurance, but when we do it is an emergency. They have been unhelpful both times. My wife and I, both military officers, have noticed it. Maybe the company should not focus on commercials that "feel good" and actually provide quality service to those who are the backbone of their company "the military."

Thomas Meyers

I run two auto body shops, and I have dealt with USAA several hundred times. Other financial and insurance companies have totaled vehicles which could have been repaired, while I have seen USAA cover severe damages. I coordinate with them weekly on all of our mutual customers, and they are always happy to help. Having been in the auto repair industry for a while, this company is at the top of my list for insurance and financing. USAA is one of the few companies who has advertising I believe.

Lucia Godoy

Never had one issue with USAA. Now for the first time a problem has developed. Now, it’s not a big issue for some but for me, it unfortunately was. Now I am stuck in a bind. It’s something that definitely I can get passed, but now I have to endure pain that I had planned to avoid. Then... all they can tell me is we apologize, have a nice day? Really? Well, we have annotated it in our notes. I should have gone with my gut and gone with someone else. Just really upset with them right now.

Holli Austin

I work near the physical USAA building and usually go for a run around the area of my job and USAA has a dirt track on an open field with lots of weeds and I sometimes see people walking there, one day I decide to incorporate the track as part of my daily 4 miles and was stopped by a security guard who told me I was not allowed to be on the property. I have ran on that track for years with no problems, I guess USAA isnt wanting to be neighborly to the local community.

Kathy Farmer

USAA is a great bank. that stands behind their members.I can only give them 4 stars though because their mortgage department sucks-especially if your buyer is going through USAA.They canned a settlement 3x WITHOUT PERMISSION of the seller-ME- and cost me a fortune due to the delays. They should stick to banking and insurance.Its what they started as-an insurance company. USAA ARE YOU LISTENING??

Miles Henselman

I cannot express my frustration adequately with your automated service. It has dropped me three times when it was supposed to hand me off to an agent. There is no way to get past this system and talk directly to a human being. I have a money transfer going to the wrong address and I need human intervention to correct this. ABSOLUTELY YTERRIBLE SERVICE !!! account 1196005

Jen Battaglia

Holds a government check for now going on 7 days. I cant up my amount or contact anyone who knows what the hell they are doing. Drive to the bank twice to be turned away then was told to call in to up my atm withdrawal amount say on hold first time 10 min nobody came back to the line called in againnn and was told i have to wait to up my limit. useless bank

Ildiko Olga Markovsky

Getting worse each year, used to be a great company, but their customer service is non-existent anymore. Closing my accounts and taking my business elsewhere. save yourself headache and find a local company for your banking and insurance needs!

Jim Flynn

Although I am a decorated Vietnam veteran with an Honorable Discharge , I was neglected the opportunity to do business with USAA. Reason was not given. It was decades ago. However I still think of it each time I see anything relating to them.

Abigail George

Worst place in the world. Screw them. Been waiting for over an hour to talk to someone in a tiny room. Not talking to someone face to face but over the freaking computer.......these asshats said 23 mins now been in over an hour at this place

luna starship

I love USAA :) they are always so friendly and helpful! I do my banking, Insurance, savings and pretty much everything I can through them... I know I will be a customer for life!

Richard Bettis

Have bought 4 vehicles and insure everything through them. My banking is with them also and been with them for over 5yrs and have had no problems and EXCELLENT Customer Service

Jason Krawietz

Be safe and find your oun body shop theirs suck, and they are very unethical when it comes to mortages and very slow. Good luck ever getting to get a peron on the phone.

Mike Sickinger

Excellent experience with USAA. Have made a few auto claims, fast prompt service. Was also hit by a USAA member and the service was next day. Keep up the good work!

Random Punk

They only have 1 location for deposits.. go there and none of thier atms are working. Maybe you should put more deposit locations being you are in a big military town

Zeke Almquist

I tried to call them and my phone said; "the number you have dialed is unallocated" Until they list a valid phone number, my rating says at 1 out of 5.

Francis Doiron

Been with USAA 27 years with banking, auto insurance, home insurance, mortgage, and real estate support. Happy with their products and services.

Mitchel Cox

This is by far the best place to come for all my insurance needs, banking and investments! Best company ever! Everybody is so nice and friendly

Robert Schanke

tried to call the springs financial services to confirm that they offer signature services for funds transfers. Impossible to talk to a human.

derrick besser

Garbage customer service. What happened to USAA?

Corey Sol

I love banking with USAA. The absolute best. No worries about excessive fees and bad service. Service is the best in the industry.

Samantha Knight

Never ever trust USAA,they took $2305.00 from my account for a returned check from someone else and refuse to correct the problem.

Melanie Cress

Excellent & quick service, friendly people, and was offered water/ coffee. They office is clean, safe, and modern for banking.

Ana Montanez

Please add more ATMs to be able to deposit money into accounts in Denver, Colorado, Aurora, Colorado, near the Air Force base.

Timothy Geisler

They use to be a very good company but I am leaving them after years because of declining customer service. (MSgt Ret.)

Jared Fumo

Made my first accident super easy and they were very helpful walking me through the steps.

Jay Day

This facility does not cash their own checks and the only Bank is located in San Antonio

Shay Altman

!!!!! Add more financial centers and ATMs ASAP!!!!!!!!!!!!!!!! NOW!!!!!!!!!!!!!!!!

Matthew Crysler

Good for banking. Insurance for military is high compared to gieco

Reece Watkins

Just an amazing corporation, glass to be doing business with you.

Gordon K. Sitt

Best bank ever. Super friendly staff.

William Connor

Good service things done quickly

Arianna Pratt

Will be a USAA member for life

Stacyj Stacyj

Great service!! Thanks!!

Doug Langford

Great bank

USAA Financial Center

Location

Photos 14

Reviews 37

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