|Address:||360 S Denton Tap Rd, Coppell, TX 75019|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM 9AM–12PM Closed|
My husband and I recently joined NCU. We never expected the AMAZING service we have received since the first contact. Shelby Wells was so friendly and helpful with getting our accounts set up. She stays in contact with you and she is VERY prompt to respond to emails or calls so you get your questions or concerns addressed fast. She was a great first contact with this bank because you will be hooked from the get. We also applied for a loan and that process was SO easy breezy. I cannot say enough wonderful things about Carrie Pescatello. She genuinely cares about you as a valued customer and literally treated us like we were GOLD. We have not had customer service like that in recent memory. She goes above and beyond and surpassed our expectations by a mile. Carrie was just an absolute pleasure to do business with. She, along with Shelby, have definitely made us NCU customers for life.
Faith & Mario Wilkins
I had the privilege of working with Jose Guerrero on my auto car loan a week ago. It was the best car buying experience ever. Right when my husband and i walked into the credit union Jose greeted us with a big smile. He completely took charge of the process. He is very knowledgeably about loan auto process. He walked us through the loan process and he even offered references to consider if we chose to use Toyota. Jose went above and beyond to help make the process so much easier. What a great communicator, he returned calls promptly , he was super flexible as email works better for me. I could count on Jose for a future car loan. I have dished out his contact information for friends and family who would be looking to get a car loan. He deserves a big bonus, what a sport he is. I sent him an email to say thank you for all that he did.
I worked with them to get an auto loan. The whole process was very fast, convenient and easy. The whole feel with the branch is very pleasant and welcoming unlike other big banks like Bank of America, Citibank. They treat you very well. The moment you enter the branch a person will walk up to you and offer water. They have a convenient waiting place with newspapers and magazines. The staff is very efficient and takes care of most of the things over email and phone. I was dealing specifically with Jose who was a pleasure to work with. I highly recommend the branch to anyone in the area looking for affordable and outstanding banking services.
Been working with Jose what a great individual he is to work with . He helped me secure a car loan with the best interest rate i can get , he made the experience so simple and was on point and honest , always available or he makes it a point to get back at me iam referring all my family members to him and neighborhood credit union, excellent job Jose. i give you 10 stars you are the best..... #coppell neighborhood credit union rocks....
I was referred to Neighborhood CU by a trusted friend and colleague. I am so glad that I was! Jose Guerrero was extremely professional, helpful, and continued to follow up with me until I found the vehicle I was looking for. He answered my texts over the weekend and quickly emailed the following Monday with loan documents and a great interest rate. The customer service could not have been better! Extremely satisfied customer here!
ARELI GUTIERREZ IS VERY HELPFUL AND VERY PROFESSIONAL WHEN IT COMES TO HELPING MY HUSBAND AND I WITH OUR LOAN, WE ARE VERY SATISFIED WITH ARELI AND NEIGHBORHOOD CREDIT UNION, AFTER TRYING TO GET A DECENT LOAN FOR SO LONG IT FEELS LIKE WE ARE GETTING A SECOND CHANCE AT FIXING OUR CREDIT AND THE VEHICLE WE NEEDED, WE WILL DEF KEEP DOING BUSINESS WITH THEM!!!! THANK YOU
Since the beginning of the loan process, Jose Guerrero has been nothing but exceptional. He has insured I am well taken care of, but most importantly, he ensures I understand the process. I am treated more than just a statistic, I am treated like a neighbor. It is a feeling that is not easy to find in a business so I am glad I made the decision to do business here.
Great customer service and a no sweat loan process!! Decided to try out Neighborhood CU with my auto loan. Jose Guerrero gave me a great rate and a awesome deal, process took about an hour. If your looking for great rates and great customer service this is the place you want to be at. Contact Jose for all your banking needs, he will not disappoint. Thanks Jose!
Thanks MyNCU and especially Jose Guerrerro! This has been an awesome experience. You all got me approved and in a new car within days. I truly thank you all! If anyone is in need of a great place to bank and for any other financial service, please go by Neighborhood Credit Union-Coppell. Become a member of MyNCU now! -Cekedrick Batton
Everything about them was great, Jose made everything convenient for me and saved me a lot of time! I definitely trust this credit union, I applied for a loan and they told me instantly if I was approved and Jose got me such a good rate. I am very thankful, if you guys want a low interest rate I recommend stopping by and asking them.
I love this bank and this location is amazing!!! The manager of this bank is always so accommodating and her staff are amazing as well. I called to see what the process for getting an auto loan was and I had my approval in 1 hour. If you are looking for customer service and a bank that knows your name... this is your bank!
This place is wonderful. Its great to be able to have a relationship with your bank. Jose Guerrero is very helpful. He helped me refinance my car loan to get a lower rate. It just truly showed he cared. He provided great service and communicated with me through the entire process. Thank you NCU!!
Amazing!!! I can not say enough great things about this company and how they treat people. Finally a banking / financial company where you are more than just a number. The personal service is unbelievable and second to none. And if you need a loan, ask for Jose! He is incredible to work with.
Jose Guerrero and Katie were so helpful through the entire process! It was my first financed vehicle purchase, but I always understood clearly what was going on. After a stressful week it was great to have been helped and cared for by the entire staff at Neighborhood. Extremely pleased!
Carl, Angela,Jose,Katie,Carrie ALL of them are the best i had looked at several other banks and did not receive the welcome I did like this Branch they ALL helped me with my tranactions and with A+ customer Service I definitely will tell others. Thank you for the Great Service I received
The gentleman is always kind. The young woman at the main desk is terrible to deal with, talking very loud and condescending. Absolutely discriminatory and racist environment with her. I have never been so horrified. I am closing my account today, and will never use this bank again.
Jose Guerrero is always a pleasure to work with. He makes the loan process simple as can be. I have been fortunate to work with him for my last two loans and each of them have been a great experience. If you ever need any assistance with a loan i would recommend you contact Jose.
Thank you for being around the corner, it makes life a lot easier! Thank you Jose Guerrero for all your help with our needs! Thank you for answering the phone, thank you for replying to my emails, thank you for making paperwork processing so easy! You are the Best!
NCU was the first and last financial institution I visited when financing a new vehicle. From the introduction to finalizing the deal on a vehicle at the dealership, Jose Guerrero was prompt and helpful. Outstanding, personal service!
I worked very closely with Jose Guerrero on securing a loan for a certified pre-owned automobile, and he did a terrific job. I will finance my next vehicle with Neighborhood Credit Union as well. Thanks for all of your hard work, Jose!
Ask for Jose Guerrero if you want to k is what being taken care of really is. He has gone above and beyond to help us meet our banking needs. He is very educated in his field and NCU did a great job by hiring him.
I love this credit union. The best experience I have ever had. Jose go above and beyond to help you with your current and future needs. I highly recommend this company.
Jose Guerrero, made the whole process fast and headache free and was able to answer any questions I had. If you want to feel like family, neighborhood is the place.
I had an excellent experience with Jose in Auto Loan. He worked with me throughout the deal and helped finalize and close. I would recommend it to everyone.
Jose was awesome and was a pleasure to work with. He made my car buying experience seamless and effortless. I will definitely be using him again!
Excellent service ask for Jose Guerrero, he provided great service I could refinance my car with 2.5% interest rate. Very friendly and quick.
Friendliest people I have ever met! Go be a part of their CU. I wish they were in Houston near me!
Fast, convenient, and very helpful in negotiations with our dealer. They know their stuff.
Raymond Hollie Jr
The nicest staff I have ever seen. Very efficient. They know their job and do it well!!