ARS Dallas Ft. Worth

Category:	HVAC Contractor
Address:	W, 3403 E John Carpenter Fwy, Irving, TX 75062
Phone:	+1 214-503-8000
Site:	ars.com
Rating:	3.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 23

Reviews 25

Sh Cu

Chuck, the plumber was great. Very helpful and willing to explain and answer any questions I had. He was also very personable and yet still professional, allaying any concerns I might have had concerning my plumbing issues. My only concern was with getting the appointment set in the first place. The person taking my initial call was rude, and the company called multiple times in a row during a time in which I explicitly stated I was unavailable. Because they could not reach me during that time, they canceled my appointment long before the four-hour window even began. And when I called at the time I stated I would be available, the person who answered my call was very quick to try to blame me for not being available when I had already said I would not be. The day on which it was rescheduled, I was called early, again, even though this time a note was put in the system that I could not answer the phone before a certain time. The person who took my call at that point was very nice and confirmed the appointment. And then, I had the pleasure of working with Chuck. If I could have had THAT experience from the beginning, I would give them the full 5 stars.

A Private User

I called ARS to come and fix a problem with my drain overflowing and leaking all over my house. The initial leak occurred after hours but they told me they would be able to come out that night since it was an emergency. Water was coming up the pipes even though the water was off at the street. They never showed up that night. The next morning they told me that we were first on the list. I called six times throughout the day and they PROMISED me they would be out that day. I explained to them that we had to get up every hour during the night to scoop water out of the sink and that I am pregnant - so not having a toilet is a real inconvenience. I flat out asked if they were not going to be able to make it so I could call someone else. They said they would be here for sure. At 9:00pm that night they called to say they were canceling our work order and would not come out at all. By that time we could not get anyone else that night. Without a doubt one of the most dishonest, disrespectful businesses I have ever had the displeasure of working with.

Bobby Taylor

Our A/C had been out for 9 days while waiting on our warranty company to fix it. After dealing with the heat for long enough we called Home Depot who contracts ARS. Scott came out the next morning and gave us a quote. Decided to go with them after calling a few other places, he came back out that evening and set up an install for the next morning. Everything was explained very well, and gave us ideas to look into for the near future to help our hvac system work more efficiently. Very knowledgable, and very polite. The install process was smooth, and we really enjoy Lennox outdoor unit that was installed. Very quiet, and works very well. The old unit leaned very badly and they were able to quickly level the ground out for the new pad. We are very happy with the decision to use ARS, and Scott and the installation guys made it a painless process.

John Weekley

We had a stubborn drain clog where days of plunging had absolutely no effect. We had heard the ARS "special" on WBAP, and figured the "$88 dollars for one drain clog" was cheaper than dynamite or moving. I called ARS on a Friday, and they had a technician at the house by early afternoon. ARS service technician Justin Russell arrived as promised and on time. He went immediately to work and destroyed the clog. But, beyond his efficiency, he was a nice guy, had a great sense of humor, knew what he was doing, and explained each step he took. I asked Justin for several business cards; one for us and others to give friends. ARS has our plumbing business from now on, and I highly recommend them.

Christine Leal

Jimmie was not only a friendly service person but a very professional individual always cordial and polite. He immediately was able to determine the issue with my water heater and with confidence. I like the way he was considerate to ask what needs I had before he began his worked. He made sure that anything I needed to know I knew before I made any decisions regarding my water heater. Finally, Jimmie was a good listener and did what he could to assist me in everyway so that I was able to get this big repair done. I would most definitely recommend him for future repair service call. As a teacher I give Jimmie an A+ !

A Private User

STAY FAR AWAY... LAZY PLUMBERS!!! I had to come for a clogged drain and the plumber didnt want to remove the drain plate because it had a little grout around the screw. I had them come out on AHS warranty and they said it wasnt in their scope of work. My wife was here at the time and ask to do it and wouldnt. I came home and it took me less than 2 mins to get the plate off. Now I have to call out another company. I had to call the corporate office in TN to complain the local office just didnt want to hear it. STAY AWAY CALL SOMEONE ELSE. JUST FOOKING LAZY PEOPLE

Rick Wilkins

George Daniels was a top professional all the way. He spent a lot of time with us before we had our entire sewer plumbing system replaced. He allowed me to watch his camera scope and showed me all of the areas where our old cast iron pipes were broken. We knew exactly where the problems were before agreeing to any work. They did all of the work with minimum down time and cleaned up the tunneled yard well to where you hardly knew they were there. I would highly recommend George and this company to anyone. Rick

Sara Adams

There was an online special I used that made the service cost less than I thought. My serviceman, Chuck, confirmed the price when he arrived. I got same day service with no extra charge for Saturday. ARS arrived within 3 hours of when I called. Chuck was polite, professional, and good humored even though it was raining. Chuck was quick and finished the job within 15 minutes. It has been 3 days and everything is working great. I will call ARS DFW in the future and I will definitely ask for Chuck.

Vicki W

This is my second time using ARS Rescue Rooter. Both times their services were excellent ! Both times there was a stopped up drain involved. Today they responded very quickly, less than an hour.. Technicians are always very professional, always provide estimate of cost before starting, and always clean up before they leave. Today I found out they also offer a Senior Discount for those over 62....absolutely claimed that discount :)) Will always call them first with plumbing needs.

Elizabeth Pyatte

George Daniels is amazing! He is so professional, so kind, and has a wealth of experience in plumbing. He has saved us several times. Took care of a leading water heater late at night! Unstopped drains! Basically any problem we had, George knew exactly what to do, how to do it, and how to solve the issue for the least amount of money and time. We highly recommend ARS/Rescue Rooter Dallas & especially George Daniels! Two very satisfied customers, Jeff & Elizabeth Pyatte

Howard Cooke

Competent, Thorough and Detailed Oriented are the words I would us to describe the Service that ARS and in particular, Adam provided for us. They were able to install and integrate a tank less water heater with a smaller tank and a circulating pump to provide all the water heating needs for our large home. The work was done efficiently, on schedule and on budget. I would not hesitate to recommend Adam and ARS for your water heating installation or repairs.

Christopher Botello

Today I had Antonio G. come by and give me a free estimate on my attic situation. It turned out my insulation is about 14 inches thick, the ventilation in my attic is great, and my attic space is too small for radiant barrier to be worth the investment. I liked that Antonio was up front and Honest with me and did not try to sell me anything that I did not need. We even talked about alternative solutions on my making my home a little more efficent.

Tiffany B

I had a kitchen sink back up today, and Chuck was out here in 45 minutes from the time I made the call. He looked at the problem let me know different options to resolve the problem and then fixed the problem. It was a burden lifted off my shoulders. Chuck was so kind and courteous and very knowledgeable. I would recommend him to anyone. I know now who to call when I have plumbing problems. Wonderful service Chuck, Thank you!!!

Reginald Wright

@ARS - DAL/FT. WORTH LOCATION Kevin White is the MAN, he came through for my mother like a BOSS, he is knowledgeable, kind and respectful. He is the definition of a good man, one who looks out not only for his customers well-being but for their pocket book as well. I will recommend Kevin of ARS personally to anyone who is in need of AC repair or replacement. Thanks again Kevin "the BOSS" White.

Tommy 2Tone

this is my 2nd time using rescue rooter in 2 weeks. 1st for plumbing now for Ac. Outstanding customer service! David J. Came out today and walked me thrust the whole problem with my Ac. His very knowledgeable and friendly. Made it feel as if you had your beat friend over not someone trying to make a paycheck. Would definitely recommend rescue rooter especially David J for all your Ac needs

Christy Siems

There is not anything negative I have to say about the service call - the office staff called to advise an approximately time frame in which the tech would arrive. They also provided the name of Tech (Josh), so I would know who to expect. Josh was great. He explained everything he was doing, along with an explanation. He was both personable and professional.

elizabeth ortiz

Jimmie came to my home because of a service call through American Home Shield. After several attempts to repair my hot water heater, he was able to work with my warranty company to make sure I was compeltely satisfied. Jimmie was professional, informative, and kind. A true service professional. Thank you Jimmie for providing excellent customer service.

Tyler Adair

Steve Roland was an excellent man to work with. His knowledge of the problems our 15 year old house had were truthful and informative. We had a great experience with ARS and loved the work ethic. They had multiple options that were all relatively inexpensive and good promos. We even had the option of a free wifi thermostat and lifetime warranty.

Rita M. Boyd

I had such a great experience with George Daniels at ARS Rescue Rooter of Dallas. He was very fast and very efficient. Extremely knowledgeable. Great service. I highly recommend him. I would also like to add that he is great in terms of being a knowledge base for prevention of future occurrences. Five stars all around

Michael Barnarr

John is the consummate professional and a definite asset to ARS. Not only is he very knowledgeable in his field, he takes the time to answer questions and explain things in a way that is understandable to a layman without being condescending. Polite and personable, John is a great guy and has a passion for his work. MikeB

Quentin Witherspoon

Rescue Rooter, I want to thank the Rescue Rooter company and its plumber, Mike Gange, for the prompt and professional service provided for my company. From the first phone call to the final invoice the services were top notch. Mr. Gange worked diligently to fix our problem; and, was polite and courteous. Best Regards,

Courtney Kelley

Did not honor warranty. Did not honor 24 hour guarantee. Have had a miserable experience with this company, and had to use them as a Home Depot preferred provider. I will not do business with them after this, and Home Depot has lost my business as well. 8,000.00 and I still do not have an air conditioner that works!

Heather McKeehan

Jimmy was super efficient with the installation of our new hot water heater. He was courteous and informative. He even took the time to educate my husband and I on the future care of our new appliance to make sure we would get the most out of it. (i.e. Longevity) If I could give him 6 stars, I would!!!!

Vicki Smith

Would not use this company. Called them for clogged toilet. They wanted to run a camera in plumbing line to find problem. Also mentioned looking at a/c since they serve that too. Had no a/c issues. Told him I would think about it....called another plumber and they ran a snake. Problem solved quickly.

Jennifer Larriviere

Jimmie Williams arrived on my doorstep at exactly the time that I was told that he would arrive. He was friendly, efficient, and worked with me to make sure that our plumbing problems were taken care of quickly and at a low cost. Next time we have a plumbing problem, Jimmie will be who we request!

ARS Dallas Ft. Worth

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Photos 23

Reviews 25

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