|Address:||1600 Dewey Ave, Rochester, NY 14615|
|Working:||7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–12PM Closed|
After one of the owners provided my mother (the owner of the house) with a rude and disinterested visit to provide an estimate for a repair to the roof, as well as an estimate for a complete re-roofing of a very large roof job, Rick LaReux did not email me the estimate as promised. He said he would email me the estimate by that evening or first thing the next morning. By Wednesday afternoon, I still had not heard anything, so I called the company and spoke with an individual who assured me that he or Rick would contact me that evening, even if it was nothing more than to tell me that I would have my estimate in the morning. It is now late Thursday morning and I have not heard a single word from the company. Unfortunately, this is not my first bad experience with the company. Every sales person that I have interacted with whether it be for a roof, gutters, or windows, have been rude and acted like they were doing me a favor by being there. Dan Fulmer company has become too big and has lost focus of its mission, to provide a service to its customers. This company not only lost a major roofing job but any future work on my homes and I will also be sure to tell about this experience to anyone in the Rochester area considering using them for work. My recommendation is to go down the street to J & J Construction. John, the owner, spent an hour with me going over options and gave me a very reasonable price. Update: Apparently, Dan Fulmer saw this and Rick emailed me. His email was appreciated along with his condescending remarks about how I was "jumping to conclusions" by not contacting them, even though I did. So, here I am updating the review, per his request. Customer service skills? Nil "I am forwarding my original emailed estimate to you from Monday 4/24. Apparently I sent it to the wrong address, as I was off by one number. I had not heard from you stating that you did not receive it yet. Normally if someone does not receive the quote, they contact me and make me aware, instead of jumping to conclusions. Apparently you wrote a bad review about your experience. Which is fine, if We purposely neglected to send you your estimate. It was a mistaken number in your email address that caused this situation. As I am doing the right thing, by correcting my error, I hope that you will do the same thing by correcting your review. Thanks in advance, Rick LaRuez Dan Fulmer Construction"
We had (5) Vista " Triple Pane " Double Hung windows installed by Dan Fulmer Co.. Having second thoughts now based on the products they sell. Vista windows are not that great. Actually, they are lousy. I say this based on my comparison to my 17 other Siminton Prism Platinum " Double Pane " windows. My Simintons are 10 years old and still seal tight, no leaks whatsoever. The brand new Vistas have small leaks, not much but leaks none the less, when closed. All windows checked with a incense stick after de-pressurizing the rooms during a comprehensive NYSERDA Energy Audit with a Blower Door Test with infrared camera inspection, performed by Crossfield HVAC. And the Vistas had crooked grids right from the factory. The Vistas also have up and down play in them when locked. I can move them at least an eight of an inch, If they can move, air can leak in or out which the NYSERDA test proved. The Simintons lock tightly and there is zero play when closed. and locked. And not one of the Siminton windows leaked any air at all during the test. There is really no comparison, the Siminton windows beat the Vistas hands down for sheer quality - easily. I would never recommend Vista windows to anyone. As far as Dan Fulmer Co... I suggest you should look for a better window supplier. I know you are having other problems with these windows with other customers. The word travels fast around town.
A Private User
This company is a joke, rude salespeople, horrible owner, these people are the last company that should be called. They will come in and quote your job 20-30 % higher than anyone else and will constantly bug you to get a sale. Unprofessional all the way around, all the radio and tv commericals are a ploy, when you met them in person you will want to turn and run!!
Our new architectural roof looks wonderful and is the envy of neighbors who have had 2 or even 3 other companies redo their roofs! With 6 foot of water and icing shield under the shingles,new gutters and blown-in insulation we no longer have ice dams or heat loss. They were friendly and efficient, professional and very patient with me and my questions.
Installed 14 replacement windows April 2016.They were on time, protected all floor surfaces and did an excellent job removing the old windows and installing the new. Minimal paint touch up was all that was required on interior wood work. The crew was polite, and well organized. Highly recommend this local firm of long standing
After recently buying a new house, I called Dan Fulmer Co. to make some improvements. They were timely, professional and thoroughly courteous. The estimate was accurate, the price was fair and I am totally satisfied with the work. I would highly recommend the Fulmer Co. and would use them again in the future.
My roof looks beautiful thanks to Jim and the crew at Dan Fulmer Construction. The men who worked on the project were very polite. They worked at a strong pace and they were professional throughout the build. It was a true pleasure working with your company.
Dan Fulmer Construction went above and beyond to replace my storm window that fell out recently. It was picked up and replaced with no questions asked. I have and will continue to refer this company, great customer service.
Dan Fulmer Construction was very prompt handling the ice situation at my home. The workers very very helpful answering any questions I had about the next steps and the scenario. You guys were very professional, thank you.
Dan Fulmer Construction has been great to work with. They have done work on our roof, gutters, and garage windows and we have been completely satisfied. Many thanks and keep up the great work.
The salesman that I purchased everything from for the house followed through with each phase of the project. His interaction and the wonderful staff made it an overall wonderful experience.
I am so pleased with how the window installation went with the crew at Dan Fulmer Construction. The workers who performed the installation were outstanding, great experience overall!
Dan Fulmer Construction provides great service and does quality work for great prices. We are so happy with how our roof turned out after they completed the job in a timely manner.
Dan Fulmer Construction did a beautiful job on our roof. I love the clean up cart they use, no nails or material in the yard. I found their crew to be professional and friendly.
We were nothing but happy with the job that Dan Fulmer Construction did for us. The crew was friendly, positive, and a pleasure to work with. I would highly recommend.
Professional and courteous service. Every time I have used their services, from the representatives to the on site crew members, it was a positive experience.
I recommend Dan Fulmer Construction. They did great work for us and will be the first to call when we replace the windows on our third floor.
Thank you again for your work. It was done professionally. It was on time as well and they were neat and clean throughout the process.
They far exceeded our expectations! Everything we expected and more. We will be calling them again for our next renovation.
We had our roof redone by Dan Fulmer Construction and they did a beautiful job. Thank you so much to the whole crew!
Dan Fulmer Construction has gone the extra mile to make sure that we are completely satisfied with the project.
Thank you for your prompt work. Dan Fulmer has a professional team of experts who fixed a problem on my roof.
We would definitely recommend Dan Fulmer Construction. They did a great job on our remodel.
The outstanding staff at Dan Fulmer Construction did outstanding work on my new windows.
Thank you for the fantastic storm doors and beautiful patio sliding door.