AimLoan

Category:	Mortgage Lender
Address:	4121 Camino del Rio S, San Diego, CA 92108, USA
Phone:	+1 888-793-2168
Site:	aimloan.com
Rating:	3.1
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 17

Reviews 34

Jon Jennings

Be weary of Aim’s very low advertized interest rates. This bare bones online company has issues and was not able to close a very routine loan that likely would have been a snap for most other lenders. I had some doubts about this company very early. The document requests seemed endless, and in many cases I ended up having to resend the same stuff over and over. A couple of times I even had to mark with a highlighter in some places so they could see the data that they had overlooked. I had the feeling that I was dealing with people that were just going through the motions. Rarely did anyone pick up the phone. I would have to leave phone messages that often got returned 1-2 days later, sometimes with an apology. After about 2 weeks, having endured a lot of frustration and hair pulling, finally my lone was approved. Then about a month later, to my horror, Aim called and stated they were unable to find an appraiser with no prospects of finding one anytime soon. I was flabbergasted. I knew appraisals were slow in the area but to have complete failure is not something I had even thought possible. Apparently, a bottom of the barrel lender like Aim is not able to do even the very basics that most buyers take for granted. I ended up paying a very dear price for my penchant for bargains and lost an amazing home in the process.

john smith

Interest rates are excellent, but nothing else works. Closing was bumpy and they kept asking for unreasonable documents toward the closing date, even though i had excellent credit and zero closing cost. The agent came 20 min late on closing and had no knowledge to answer any of our questions. It was obvious she was just a generic messenger, who sees the documents for the 1st time on signing. After obtaining the loan, no responses to any of the e-mails sent via my on-line account for various issues (>8 e-mails over 4 months). The last incidence was about PMI cancellation, sent 3 e-mail requests over 3 weeks nd no response. Then, I called three times over 2 weeks, 2 of them with supervisors, last one with "Jordan" asking a question related to my PMI. I was promised i would be contacted with an answer within 2-3 business days, but never happened. I sent 2 on-line complaints without response. My question was very simple and took 3 e-mails, 3 phone calls, 2 on-line complaints, and yet not attempt to answer. If supervisors themselves were not responsive, no wonder nothing else worked.

Barry Steelman

The loss claim process was terrible!!! I required a new roof because of hail damage. The insurance company sends me the recoverable depreciation amount within a day of my uploading statement that roof was completed. AIM loan holds the insurance monies hostage has to have the new roof inspected which takes over two weeks and then FINALLY sends the proceeds regular US mail. This is even after phone calls letting them know that the roofing company calling and emailing asking for payment. Puts me in the middle in awkward situation.....them they drop the check in the regular mail and I have to call, again, to find out it was finally sent. They could have called or emailed and said okay inspector report is in how would you like to receive your insurance proceeds (regular mail, wire, ach, FedEx). Absolutely no customer service. Next time I will get my loan and insurance through USAA. AIM loan stinks!!!!

Sergio Hernandez

I have just completed closing on one of my seven mortgages, all financed through AimLoan in the last 3 years. I have found that their rates are very competetive and the customer service is excellent! From the first loan in 2012 I was sold on AimLoan for all my Mortgage needs. The process is very stream-lined, and in most cases, assuming no escrow or seller delays, the loans may be closed within 30 days. In my case, I responded within 24 hours to any documentation or clarification requests. I have had the assistance of various Loan Officers and Processors trhough my seven deals, and my experience with all of them has been very possitive. They all responded quickly to my e-mails (preferable) and phone calls, AND they kept me informed every step of the way, through funding!!! Thanks AimLoan, and I look forward to the next deal! Sincerely, - Sergio H. (from San Luis Obispo County)

Daniel A. Roberts

If you can find the same interest rate, I would say go somewhere else. I gave the seller an offer in September, with that was the pre-approval, the contract said that the closing would be on or about 60 days hence. The loan processor had locked in a 30 day rate. My Realtor discovered this (I was a first time home buyer) and informed me of the problem. I called the loan officer and was told that the rates have moved up 1/8 of a point since the lock. However I can lock for another 30 days at the new rate. I told them about the contract, and I was told that I am free to look for another lending company. That was impossible and I was forced to accept their documented mistake. That mistake will (unless remedied) cost me $5,000.00 over the life of the loan.

Chris Kennedy

Being from South Alabama, I was very skeptical of a CA based business with the cheapest rates on the internet, but decided to give it a shot. I am really proud that I did. Having bought and sold several houses, this was by far the easiest refinance I have done. We submitted the needed documentation once and never haggled for more "stuff". Their rates beat the competition by at least a half percent. The whole process was very smooth from start to finish. Alyssa, our loan processor was awesome! She responded to every question by email or phone within 5 minutes. She was very processional and friendly through the entire process. We closed on time without issue. I strongly recommend AIM loan for all your mortgage needs!

Pete Feistmann

I recently refinanced a second home with them. It took over two months. I have 800+ credit, the mortgage is my only debt, and is <5% of my net worth. I have been a professional investor for decades, and in my opinion the majority of the documentation required was not necessary for a prudent investor to evaluate the loan and borrower risk. Nevertheless, because I keep thorough records, I met every new document request within less than a day, usually within less than 2 hours. Especially given their claims of speed and concern with customer satisfaction, I think they should me a list of what was required at the beginning of the process. Instead, they put me through a piecemeal process that was ridiculous.

Joe Costro

The loss claim process at AIM is utterly disappointing. While all others in our neighborhood recently struck with a damaging hailstorm have all simply had their insurance claim checks endorsed by their mortgage companies within a day of receiving them and with no further strings attached, AIM finally sent the 1st of 3 checks, 3 weeks after I submitted the 6 forms of required paper work and they misspelled the roofing company so now I get to wait another week. They require all kinds of endorsements and inspections among 3 separate disbursements. I have a damaged roof waiting for the AIM process. I know who I will not go to for our next mortgage!

Keith Piper

Very unhappy with my experience. You will spend $1,000 up front on appraisal and processing then case will be closed with lender taking very little initiative to speak with HOA and resolve outstanding questions. I spent two seconds getting info from HOA and have to explain and justify to AIM why this property reserve balance is > 10%. For condo and rental property, underwriting process was closed without explanation and later explanation given sounds very insufficient. Without further support, I will not use them again and will advise other lenders to do the same.

Giri Kosuru

I am in the process of refinancing my Loan with AIM Loans. My experience with AIM Loans is painful so far. Very unpleasant experience. Loan processor asks same question 10 times, want confirmation documents/proof from myself, my CPA and ask the same question multiple times and make loose time and finally go beyond your lock period and force you to relock again for higher price. Very unprofessional way of dealing with customers. I am planning to see my attorney after refinance.

don lynch

I unfortunately have had a terrible time with our loan officer. Although we qualify she continued to make mistakes that needed corrected. We have been waiting over a week for her to even get back to us. We have since moved on to quicken loans as they are quick to get back with you and are attentive to get your business. It seems like AIM gets you qualified then puts you in a never ending queue as they drum up more business elsewhere...

Jesteen John

I would highly recommend them. They are very nice people. My loan processors Erica and Angie were just fantastic. They very courteous and had a lot of patience in answering my queries. These guys are pretty fast too in processing the loan and were always there to answer my questions. Though they are in California they make it look so convenient which i doubt you would get the same convenience with some local lender. Good job guys.

Sarah Dilley

It is a good sign that I need to seek out a different company to work with when the pre-approval application does not even work correctly. Usually a pre-approval is to allow you to know how much you can afford to borrow before starting a home search. I have never had to put purchase price and loan amount for a pre-approval application.

Jordan Brenner

Not only the worst mortgage company, but arguably the worst run company in the world. Terribly unorganized, no sense or urgency, think the customers have unlimited time to make up for the companies mistakes. If you enjoy wasting you time and dealing with terrible customer service, this is the company for you.

Sandy Hefler

Our experience was great. Everything was done in a professional manner and was handled very quickly. Mel Reyes always returned our calls immediately, as well as our emails. I would highly recommend this company for the customer service and their knowledge

Peyman Haigh

I recently refinanced with AimLoan and had an excellent experience ... I worked with Khola and Dominique and they are exceptional ... I have checked a number of banks and AimLoan has the best rate/closing costs ... I would definitely recommend them.

mike trettel

Everyone was great. Had a rushed loan during the holidays, and found an old lien on my property. April and team helped me navigate through to have that removed. Their Title Search company was great as well, Old Republic I believe.

Matt Reyes

Our buyer used Aimloan to fund their purchase and they could not close on time due to mistakes in loan documents and improperly calculated funding, pushing the escrow back over 1 week. Do not recommend this lender.

Andy Cullison

I really appreciate there quick response time and great service. I liked them so much that I used them when I refinanced another property a year later. Thanks for making everything easy and enjoyable :)

Robert Dean

Started with no problems and closed with no problems. AimLoan is the best I have ever used, cannot find the words to explain how truly happy I/we are with the service we received! Thanks again, Robert

H Tran

getting a loan was absolutely soundless. Try getting an agent to help you afterwards. They keep transferring you to someone else. I would not recommend this company at all!

Mike Wohner

Great experience! All the people I worked with were prompt and professional. The rate was very competitive and as stated. We got it all done in about a month. Thanks!

GIRIVASAN PATTERIKALAM

Great service. I was really impressed with the way they handled my refinance. The loan processor was very helpful and kept me updated in every step of the process.

JR Diaz-Stransky

Their team, processes and systems were spot on! They honored their original terms and were quick and easy to close. Happy to recommend to friends & family.

Kunjar Bhaduri

Used them for refinance, regular and jumbo loans. Excellent customer service team. Very responsive. With the lowest interest rate and closing cost.

MomentsWithMel

Had a great experience with Aimloans, great and responsive staff and they have the best rates around. Will definitely use them again and again.

Jessica Moton-Baneck

Extremely well organized and timely lender. We really appreciated being kept in the loop at every stage, leading to a very fast closing.

David Goldstrom

Really excellent experience, great rates and we closed as scheduled. Our processor, Cathy K. was excellent. Highly recommended.

Vadim Khalin

everything was fine,we got what we looked for:low interesting rate and 10 year loan

devanshu patel

I really appreciate the AIM LOAN for being so transparent and fast in service.