|Address:||5211 Madison Ave, Sacramento, CA 95841|
|Working:||8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 9:30AM–4PM Closed|
First off, I want to start by saying this Geico office and its employees are amazing. Originally, I had a wonderful young lady help me out by the name of Angelica. Her customer service was spectacular and got my cars insured at a good rate. After having my cars insured for a while, I decided to call this office again to get my motorcycle insured. Sherri was the one that picked up the phone and helped me out. Sherri was hilarious and saved me a lot of money. I ended up buying another car, so I decided to personally go to the Geico office instead of calling. The new building that Geico is located in is really nice. When I was at the office, I had a gentleman help me out. Steve brought me back to his desk and added my new vehicle to my policy. He made the process so easy for me. During my office visit, I had the pleasure of meeting Brandon the manager and Vince the owner. I expressed to them that they have a great staff. I am a very happy customer and thanks to this office I will never change my insurance carrier. P.s Don’t listen to the negative review regarding claims and the call center. Those reviews have NOTHING to do with that Geico office.
Who thought that getting insurance could be so much fun???? My mother and I went into the Madison Ave office yesterday to look into changing insurance. I just recently bought a new car. Kabrina was able to get me fully covered, and thoroughly answered all of my questions. She was an absolute joy to work with and was very helpful and knowledgeable. She has an energetic personality and she spoke highly of the company she works for. She spoke of how she takes pride in her work and truly loves being of service to her customers. At 22 years old, this woman has a wonderful work ethic and I hope Geico knows how lucky they are to have her. Because of my work schedule, we showed up about an hour before they closed. She was able to get my car insured and then take care of my mothers car and home insurance within the hour. Neither one of us felt rushed, or that we were being pushed out the door because it was getting close to closing time. She got the job done quickly, efficiently and thoroughly. Not to mention that I laughed more in that 1 hour than I had for the past few days .
Great! They have best representative when I called them. Especially renters insurance, I called 5 times, and waited about 5 hours still no body answered my call. I heard the boring music during my whole morning, and the auto announcer said the boring music again and again. There is no call back service. They did absolutely perfect job for doing no customer service.
A Private User
I needed insurance when I was in a lapse of coverage and they made it as easy/fast and affordable as possible to get legal again. As I was walking out they handed me some cool geico stuff, toy gecko for my 5 yr old and a nice coffee mug. Think twice before going elsewhere, check these guys out first!
Steven has been our agent for years. He has always been so personable and helpful. We just wish he was in Roseville. Because of him we are extremely satisfied with GEICO and highly recommend them. At least we recommend having Steven Brown as your agent.
Represenetative Inna was sweet and courteous. She answered my very odd question after confirming with supervisor, that both online and in person senior safe driving courses are eligible for a discount. Thanks
The worst customer service I ever seen, they lied a lot every time i go for renewal they say something to pay and after a week you get a mail from Geico that you have to pay more money.
I like the costumer service, end the bests rates on any others companies. I truly recommend geico if you want save time and money.
Insurance GS car company it is a good
It is an insurance company office. There is little to shout about. They have a nice restroom though.
Pour and rude customer service ...... No second option for you ..
Tyszu Hutchins Hutchina
Immediate polite service. .. In and out in 5 minutes
Great Customer service Horrible claimes experience.
They are helpful but late to the bottom always.
One of the Best Auto Policy Rates.
Worst costumer service ever .....
Fast service, low price
They are very helpful
Pleasant csr lady