|Address:||1812 Montford Dr, Charlotte, NC 28209, USA|
|Working:||7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed|
World Class Service indeed! When I walked in to the Montford location, there were several folks ahead of me. Even so, Mike Sloane made eye contact, acknowledged my existence, and made me feel important by saying, "We will be right with you Sir!" As promised, Mike got to me in in just a few moments and worked me into the line. My problem was a slow leak in one tire. When technician Frankie removed the tire, he showed me a nail in the sidewall that was causing the problem. Despite good remaining tread, he engendered complete trust when he explained the tire was damaged beyond repair and that I would need to buy a new tire. Mike coached me as to the best deal and way to go about things in a very helpful -- and trustworthy -- way. In short order, they had me back on the road. Wonder service, great people. Mike and Frankie have created a loyal customer and AAA fan for life!
Our family drives old cars; we are accustom to the maintenance and unexpected breakdowns. We have years of positive experiences with AAA. Our experience, today, was terrible. The AAA customer service guy (after being asked to help by his co-worker after a line had formed and he was repeatedly texting on his phone) told us that there was not a labor charge for our requested battery service. When questioned about the labor charge on the bill, he ANGRILY responded that we were mistaken -- we had been totally informed. We can afford to pay for his lack of disclosure, but his lack of trustworthiness and subsequent exploding anger is enough to keep us from returning to this AAA location.
I RARELY write reviews but after my experiences today and the accuracy of the reviews I feel compelled to share. Around 8am this morning I called Firestone on Park Road (where I bought tires previously) to schedule an appointment for an inspection and my free tire rotation (from aforementioned tire purchase) and was told that I would have to drop my car off because they were fully booked. For an inspection! These take 30 minutes or less. FYI, Firestone has a 2.7 rating. I had heard good things of AAA and gave them a call. Mike was my service manager and was absolutely amazing. He scheduled me at noon and had me in and out in 30 minutes. This place lived up to its 4.8 rating!
These guys saved me. My car broke down as I was about to sell it to Carmax and they did all they could to get it back in shape quickly at low cost to me! They were clean, on time, professional and courteous. They are now fixing my other car a foreign sedan and the AC problem became bigger than planned but they honored their original pricing as best they could and did a great job. Its hard to find good mechanics that feel like trustworthy relatives and these guys feel that way so far! The quality seems high and the prices are very reasonable and or below average - plus great warranties on their work.
These guys were great. I stopped in on Monday because my tire pressure light was on and they checked all the tires and put air in the low tire. On Wednesday the light was on again so I stopped by again. They put the car on the rack to check out that same tire and sure enough there was a hole. Since my tires were just about in need of replacing I had them work up a quote for a new set. Mike Slone helped me find the best tires and a really good deal. They took me to work; installed my new tires; and came back and picked me up. Thanks guys for the great service and products.
Henry Dennis has help me with my travel arrangements for the past several years, I found that you could not ask for a better travel agent. Henry has always shown such professionalism, he also is very knowledgeable about his work I enjoy doing business with him because of his pleasing personality. He returns calls in a timely fashion. He will do everything he can to resolve an issue and admit when he cannot, I have found that when he is not available and you cannot wait, he will recommend someone else to help you, Overall he is a great person to do business with.
I got my brakes done at this location. They were very helpful and courteous. They explained everything and got my brakes done quickly. No service was performed until I was consulted and I found the quote to be very reasonable. I was even offered a ride back to work through their courtesy service. I was on my way to Firestone but glad I drove by the Montford AAA instead! I will definitely return there if I need service again and I would certainly recommend them.
Great job with a low tire pressure issue; quick evaluation revealed foreign object lodged in location unable to patch. However, actually needed 4 new tires (50+ months of wear and tear on existing ones) and Shawn was able to offer very fair price and ability to complete project within the day. Mechanic did an excellent job, and quite meticulous (had to find a matching valve cover and he did). Will return for other services. Best to you all and thanks
My experience with the Montford Dr. location was excellent. They were able to diagnose the problem I was having with my fuel system and correct it. When there was a faulty part they repaired it with no problem. They were thorough with a trip check that I asked for and discovered issues that potentially could have caused a problem on my family trip. Overall I am very pleased with the care and service that I received at this location.
My daughter was just in there and they tried to take advantage of her on a State Inspection. Tried to tell her that her tires were worn out and tried to sell her a new set...fortunately she is smart enough to keep an eye on her tires and know she was being taken advantage of. She went to a Nissan Dealer and the car passed State Inspection just fine.....Stay away from these crooks!!!
Everyone at this office is super friendly and very helpful. Waldo helped me out immensely two or three times with getting my passport photos done. And Carol, the branch manager, never got tired of me coming again and again to get this and that document notarized. I rarely ever think of putting my AAA membership to use, but with such great service, I might have to change that!
Mary Beth McIntyre
I can NOT say enough good things about AAA Car Care on Montford. The customer service is beyond expectations. They clearly explained what was wrong with my car and kept me posted on progress. Everyone I came into contact with was polite and courteous- I will definitely be back for future service!! Thank you so much
I have just had a great experience at AAA Car Care on Montford in Charlotte, NC. Thank you Steve Guthrie for the excellent customer service and Frankie for the prompt attention to my Sonata. And thank you AAA for employing such stellar representatives. Marie Boone
Excellent service and quick waiting time! From the phone call to schedule my appointment, to the service in the shop, the staff is great! I was in and out in under 30 mins to get my car inspected. I will definitely use them again!
What they do is not illegal but certainly immoral.They take advantage and overcharge to begin with then come up with numerous made up add ons. There are many good, honest Car Care places, this is not one of them.
Harry Nelson was my service advisor and he was excellent. My appt. was for 1 p.m. and I was in and out within an hour. I would recommend this location to others.
I was able to watch the technician perform the work on the car. He was very diligent and expeditious. They completed the service in less time than I expected.
Fantastic shop. Honest, courteous, respectful, and always willing to go above and beyond. As long as I live in Charlotte they will be the only shop I use.
The guys at this shop are the greatest. The best, really. Let me just say that Tony went above and beyond my expectations! Super impressed!
Franky did an excellent job taking care of my car. He was friendly, professional, and the service at this location was also excellent.
AAA Car Care on Montford is the best!! The staff are attentive, provide great service, and are very efficient. Highly recommend!!
This is a great auto service shop. The people are nice, the service is exceptional, and they are very knowledgeable.
Friendly, professional, timely and fair. I am beginning to use them for everything associated with our cars.
Saw the driver of their courtesy van speeding through the school zone while the orange lights were flashing.
Horrible experience. I felt extremely swindled and will never go back under any circumstances.
The travel agents here are so helpful and sweet. We used them to help book our honeymoon.
Fast service and polite, honest employees have always made my experience here pleasant.
Excellent experience, everyone was very nice and the work was done while I waited.
Great customer service and great mechanics. Definitely trust taking my car here.
Passing the future can come here
Richard La Belle
Friendly staff who are very knowledgeable and willing to assist.
Great service, upfront pricing. Long time customer.
Fantastic Service, Great Price, Great Staff
Friendly quick service. No pressure.
harry is the best. ask for him
Great customer service.
Great place not to busy
Fast quality service
They provide THE