|Address:||2276 Whitney Ave, Hamden, CT 06518|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed|
Frank from Connecticut
My wife and I have been thinking about taking a European river cruise for some time now. One day we finally took are ride to the AAA Hamden, CT office to see if they could provide us with some information. I have used the Hamden office several times to get my driver’s license renewed. It is while standing in line, for a very short amount of time because AAA operates more efficiently than the Motor Vehicle Department, that I saw a sign for travel services. We went in and and met Ms. Lorie Pisani-Soltan one of the travel consultants. She gave us a warm greeting and had us take a seat. We told her about wanting to take a European river cruise. She quickly handed us a flyer about a AAA members cruise for July 2016. She went over this cruise with us along with several other cruises that would be available to us. All of the cruises could be booked through AAA. She was very knowledgeable and pointed out to us the differences in cruises and cruise lines. This is something we very much appreciated. She pointed out that the AAA cruise was a very good price but said other also had good deals from time to time. She provided us with several booklets and other information on river cruises. She said that we could stop in anytime and she would be happy to answer our questions. My wife and I took several days reviewing the material provided us by Ms. Pisani-Soltan. We had some questions and I sent Lorie an email asking her for more information. She got back to us quickly with answers. My wife and I decided that the AAA European Cruise was truly the best value. We took another ride to the Hamden AAA office to see Ms. Pisani-Soltan. We walked in and did not see her. Thinking that she may be on a break we took a seat to wait for her. After perhaps five minutes of waiting a gentleman came us to us and asked if we needed some assistance. We told him were here to see Ms. Pisani-Soltan. He informed us that she was off but took us over to see Ms. Maria Torres a coworker of Ms. Pisani-Soltan. We told Ms. Torres what had transpired with Ms. Pisani-Soltan and that we had some additional question. Ms. Torres made phone calls and got our questions answered made numerous notes. Ms. Torres said she was going to pass the information on to Ms. Pisani-Soltan and she was sure she would be contacting us upon her return. True to Ms. Torres word Ms. Pisani-Soltan phoned us. She was not really on a day off but on a tour of the Queen Elizabeth making sure if was up to AAA standards. Something I found very encouraging. Actually going and doing an onsite visit allows a travel professional to obtain firsthand information that can be passed on to futures travelers. My wife and I had several more questions about flights, accommodations and tours. Most of our questions were answered. We were told that a couple of our concerns could not be addressed for several weeks until airlines and others set prices and schedules. Ms. Pisani-Soltan assured us that as soon as the information was available she would be in touch with us. So far our experience has been a most enjoyable one and we look forward to a successful trip next year thanks to Ms. Pisani-Soltan and the folks at AAA Hamden, CT. Frank & Lorraine L.
I recently went to AAA to get my drivers licence renewed. The AAA staff were all very friendly and extremely helpful and competent. I was able to get a verified licence,because I brought all of the correct original documentation with me. The whole process took less than a half hour from the time I walked in the door. This is much better than waiting in line for several hours at a DMV office for the same service. I would highly recommend going to AAA Hamden if you need your licence renewed. The service is free for AAA members, non-members pay a $3.00 service fee. Tom Carlucci
Recently went on a Friday to have my license renewed. It happened to be a Friday before a Monday holiday so DMV was a zoo. The line was long but the attitude of everyone at this office was pleasant. I should also add that the DMV computers were down for two hours in the morning and another hour while I was there. Through it all, the staff and especially Mr. Scafariello were courteous and kept us all informed of the situation.
It was a Saturday and a number of people had decided to use AAA rather than the dreaded DMV. To make matters worse the one printer they were given by the state for drivers licenses was acting up. But the employees there handled the chaos with aplomb, maintaining a light banter that set us at ease. Folks waiting in line were even offered doughnut holes.This is how service organizations should be run!
I recently had to call for road side assistance as I locked my keys in the car. The phone person was polite and proficient. The assistance came within the time stated. It took a matter of a few minutes to open the door and retrieve the keys. The gentleman was polite and efficient. I can seriously state that I have never had a bad experience either on the road or in the office.
I recently went to AAA in Hamden to change my name after getting married. The staff there was friendly, assisted answering all of my questions and moved the line along very quickly. It beat waiting at the DMV anyday! They also spoke to me about some of the things I could take advantage of the next time I traveled and other services they offer. I highly recommend this location!
The staff who initially fielded my inquiry were very attentive and steered me to the right person. That was Scott, and he was extremely helpful presenting different options to consider for an up coming cross-country trip. He asked what our interests were and other factors and presented via routes and what each route offered. He was very attentive, patient and helpful.
We came in to get new drivers licenses that reflected our new address. The process was painless and in fact the team at this office were outstanding. Helpful, guidance on renewing our membership, help is getting a quote for a new battery and pleasant. Exceptional customer service. The new facility is bright and clean and very easy to get to. Thrilled to be a member!
I was surprised that I received my photos for my passport with no extra cost, and only a short wait for the processing of the pictures. I was able to get in and out with the photos I needed in less than 10 minutes! I not only count on the folks AAA for roadside assistance, but so many other things I need to remember they offer. Thanks for the great service!
Had my license renewed at AAA Hamden--MUCH better than going to te DMV! This was my first time renewing my license at AAA, and I will never go back to the DMV for this. The line was short, employees were courteous and personable, and I was in and out in less than 30 minutes (I went on a Saturday morning).
While the service was friendly, I did sit around waiting for a while after my license photo was taken. A girl who had walked in 15 mins after me received her new license at the same time mine was ready. My new one obviously sat unnoticed for 15 mins, while I sat there waiting for it. And I am a AAA member.
Went there to renew my license. Was dreading the potential time and aggravation it would entail. But, none of the above! Staff was courteous, quick, friendly, helpful. I was very impressed. Was in and out within 30 minutes. They have expedited the process and are excellent at what they do.
I was very pleased with my recent experiences at AAA in Hamden. The service personnel were friendly and efficient. As a consequence, clients as well as workers in store seemed to be enjoying the experience. I felt better leaving the store than I did entering, as a reflection of the service.
We have always found the staff and service professional and very helpful. This past year we received service both for travel planning and passport pictures. Both female service staff were absolutely wonderful in their patience, courtesy and service.
Got there mid morning on a Sat, thought I would have to wait in line. No waiting, service was fast, I was in and out of there in less than a half hour to get my license renewed. Would recommend going here instead of DMV. Keep up the good work!
It only took a quick and easy trip last week to Hamden AAA office to obtain a new license..The staff members were friendly and efficient...Love the new building.. so glad I did not have to go to DMV!! thanks for the good customer service
I usually come here to renew my license. The DMV line can take a awhile. However, other services tend to go quickly. Free passport photos for members. Overall I like this place, but have never used the travel services.
Plenty of parking, open and airy office. But the best was the staff: smiling and friendly. They worked the line efficiently, pleasantly, and politely. It made my license renewal a pleasure! Thanks to the staff.
Love the new building and the parking is awesome. I just added my daughter to our policy, she now feels safe with her new card. AAA is just awesome, had them for many years. They will be my lifetime friends forever.
With a daughter having newly acquired her license I sleep more soundly knowing AAA is only a call away. A dome light left on ran down the battery. She was rescued quickly, competently and kindly. Thank you AAA!
I lost my license and needed a replacement. I was able to get a new verified license within 10 minutes. It was such a great experience and I recommend it to anyone needing these license services.
Tom K. Coffey
great facility, loved being greeted at the door, but the woman that helped me was startlingly uninformed and self-absorbed. I will come back, of course, but I will be leery of the advice offered.
Great, fast, friendly service, trip tix are awesome, works great in addition to GPS or when signal is lost, personalized brochures are also very handy
There was no long line and no long wait! What a pleasure to get something as simple as your license renewed done so quickly! Staff was friendly too!
If you drive AAA is a must ! No money is better spent then with a membership. The service is always first rate, my family would not be without it.
I ordered a trip tik along with some maps and tour books. Received them quickly in the mail and were exactly what I ordered. Love their service.
Very friendly service when I went to renew my license. Quick, comfy, kind. Highly recommend. Great parking, and easy access.
Had my license renewed at AAA Hamden. Great way to renew. Still took 45 minutes but much better than dealing with the DMV.
Planning a vacation trip with AAA was a great experience. The mapping of the route and points of interest were outstanding!
I had to replace a lost license. I was in and out in less than 20 minutes. The staff was helpful, friendly, and courteous
Very Nice Greeting when I walked in the door, renewing my license was easy and quick---Thanks so much!
Renewed my license (Verified!) in less than 20 minutes tops in the door and out. Cannot beat that.
Super easy and super fast for drivers license renewal - will renew my license at AAA from now on!
a friendly and knowledgeable staff made the process of getting an international license easy.
Beautiful new building filled with nice people that are very helpful. Keep up the good work.
Excellent courteous staff who handled my license renewal in a timely fashion.
VERY FUN WITH MY FAMILY. AND THE TICKETS PRICE IS GOOD WITH AAA MEMBER CARD.
Kind, efficient, thoughtful, professional service. I was very impressed.
Fast service by a courteous, knowledgeable, and friendly staff.
They were very nice and handled the crowd with a smile.
Took an hour and a half for a drivers license renewal.
Fast....My Service Rep was very pleasant
Very nice employees. Very Helpful.
Polite & efficient.