|Address:||7903 Providence Rd #170, Charlotte, NC 28277|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
I wish I could give less than one star. The customer service and professionalism of the employees at this office is extremely disappointing. I was given a quote through this office for my car insurance. After being quoted I was asked for pictures of my license not once but twice, I sent a photo of my ID both times. After my quote was finalized I paid my first months payment down and had my second months payment withdrawn from my account. The next month I received a call from the office saying I needed to pay back due money that my policy had my license issued date entered incorrectly and that my policy price would now be $200 more a month so that I needed to pay this current month at the new price and that I owed them plus the difference for the past 2 months? After various back and forth phone calls with the office I actually came into the office to see what the issue was and was told that I had entered my license issue date wrong? At that point I immediately knew that the employees in this office are only interested in covering their tails. As I had actual email proof of the agents asking for photos of my ID which includes my license issue date. They offered no help with waving the back due amount that they said I now owed, and the only comment they had on the situation was "yeah no one can afford that policy price." Even after all the trouble this office put me through the owner of the office still never contacted me regarding my policy or even apologizing for her employees error of entering my information incorrectly. Horrible horrible customer service. I would highly recommend looking elsewhere to save yourself loads of stress.
When I moved here from Minnesota this summer it was a shock! Everything is so different. This office was one of the only ones that actually got back to me at all :( I am thankful it was them! Jessica helped me save a lot of money in fees after reviewing my investments. I was totally in the dark as to what I was actually paying for with old retirement plan I had left behind at my last job. Aside from her, the office is really sweet and helpful. They always follow up with me and have great office events that they invite the customers to! I went to their BBQ last month. It was a good time.
I had the best experience with Jessica Ross State Farm today! I just moved to NC and needed to get all new policies. Needless to say I was dreading it, but Jessica and her team made it so easy! They got me started on auto, home, and life insurance and I was in and out the door in no time! But the best part was the price of under $100 a month for everything! I could not be more happy and confident in my decision to choose this agency! I know Jessica and her staff will always be there to help and service me, thank you guys so much!
Jessica Ross Insurance has truly been a great help and blessing to me! I have done tons of research and calling agencies before I came across Jessica Ross - State Farm...finally, I spoke with a Tammy Bryan that was very helpful and knowledgeable! She treated me like family and was able to get me not only home owners insurance, my automobile insurance, and life insurance coverage at an affordable rate with easy down payment and monthly payments that I could actually afford. Thank you for all your help, kindness and and support!
We have been customers of this State Farm office for eighteen years. The service has always been wonderful. Recently we encountered a problem getting approval to replace a windshield with the original factory part. Bricklend Ward helped me gather the information needed to allow this to happen. If the original factory windshield was not installed, our car manufacturer would not guarantee that all the sensors embedded in the windshield would work as they did in the broken windshield. Thanks Bricklend!
The Jessica Ross State Farm Agency has been the most professional and caring insurance agency I have dealt with my whole life. The team always returns your phone calls, deliver their promises and always follow up with any pending question to make sure I have a satisfactory resolution to my inquiries. Thank you Jessica for providing great insurance and financial services to my community. I look forward to maintain a long time relationship with your awesome services.
My experience with Jessica Ross State Farm and her army of driven employees was amazing. They made me feel like family and were there with me walking me through every step of the way. Eva Knight is a world class manager and treats her clients and peers with amazing respect and honesty. I love doing business with you guys and will recommend anyone who needs anything with insurance to you guys. Keep up the good work.
The Jessica Ross State Farm Agency has been the best insurance experience I have ever had! The team always returns my phone calls, and follows up with any questions I may have. Not only that but they were able to save me money on my policies and help me plan better for my future. Thank you all for providing amazing service with not only my auto but also my life insurance and financial life as well!!
Jessica and her team helped me set up a home policy and they were incredibly knowledgable and helpful. I was also surprised to find out State Farm offers banking services such as auto loans and refinancing (I was approved for a great rate on the spot and refinanced my vehicle loan). I would recommend Jessica Ross State Farm to all my friends and family!
Info Lakeshore Services
Jessica and Team where a absolute pleasure to deal with. They where able to provide valuable insight to all of my insurance needs. Special kudos to Taylor for helping me with my business and Life polices as well. I highly recommend them to help anyone that is need of insurance. Keep up the good work!
Called last week got an auto quote that was affordable with great monthly payments, also got a hospital income policy I had no idea they offered this type of policy! Staff was great and knowledgeable! Kristen was very helpful with her suggestions, Love this office, they made me feel welcome!
I had a great experience with State Farm- Jessica Ross Agency. I was with State Farm and relocated to charlotte. I had an even better experience at this agency than the one I was at. I was able to get very competitive car insurance, and the team at Jessica Ross State Farm was very helpful.
I worked with Bricklend Ward at this office to move my home and auto over after being with the same insurance for quite some time. She was excellent to work with and made everything easy and comfortable. I highly recommend working with Bricklend.
I received a quote from Eva Knight who made the process easy and quick. Very very please with my experience i highly recommend Jessica Ross State Farm.
My experience with the customer service at this office is amazing! Jessica has a very helpful and knowledgeable team. I would recommend them.
They did an amazing job doing my life insurance and renters insurance. It was very affordable and everyone was so nice and helpful.
Knowledgeable staff, friendly, and thorough - great experience!
The team is very professional and great costumers service,
Nick Del Rossi
Great service and environment!
Great customer service.