CapCenter

Category:	Mortgage Lender
Address:	4510 Cox Rd #402, Glen Allen, VA 23060
Phone:	+1 804-968-5000
Site:	capcenter.com
Rating:	4.7
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed

Location

Photos 22

Reviews 35

Laurie Pearce

I (or my immediate family) have refinanced with CapCenter four times and have always been very pleased with their service. Each time my refinanced mortgage was subsequently sold to a reputable bank. I would receive a welcome package from the new bank and would contact their customer service to set up auto payments. This process generally went very smoothly. However, I have become extremely dissatisfied with my last refinance after finding out that my loan was sold to Green Tree Servicing. The first I heard of the sale of my mortgage to Green Tree Servicing, was the welcome letter I received from Green Tree Servicing telling me welcome to my new account and your first payment is due on the 1st of the month. “This is a communication from a debt collector in an attempt to collect on a debt” which did not give me the best of feelings. As the letter is vague I thought I had owed a debt to someone, so I look them up on google.On the first page of google it shows 8 results two are for Green Trees web site the other 6 are complaint sites. Below are some excerpts: “Green Tree Servicing Sucks” “Victims of Green Tree Servicing” “Rip-off report Green Tree Servicing” “BOA sold my loan to Green Tree Servicing. Do I have any recourse?” “Victims of Green Tree Servicing and BOA lawsuit” After reading some of the numerous issues other customers have experienced, I was extremely concerned that you would sell my loan to such a seemingly disreputable company. You don’t always believe what you read on the internet, so I called Green Tree Servicing to get my payment information set up. I assumed that when I spoke to a representative I would be comforted by friendly professional service that I am accustomed to getting from a new mortgage servicer. WRONG. I got the angry, stressed communication you would get from a debt collector that you owed money to and were late in paying. After being a customer of Green Tree Servicing for just one day, I don’t have a good opinion and if I could I would move my mortgage servicing company to someone else. I understand, any bank can sell your mortgage to be serviced by someone else at some point, but I would have expected CapCenter to take due diligence in deciding who to initially sell my mortgage to, as I was under the impression that CapCenter cared about their customers overall experience. I am not a happy customer with this whole experience. If (big if) I did recommend CapCenter I would try to specify that they could not sell my mortgage to Green Tree Servicing. I guess I’ll just check my statements every month very carefully make sure that my payments are received on time, and just see what happens but what should have been easy process now has me feeling full of dread.

Tom Dom

Worked briefly with Jacob Oliver on a potential purchase transaction. Jacob appears to work at the Richmond, VA Cox Rd. Jacob Oliver works with the listing agent and he seemed inclined to pressure me into either using him as my buying agent so he can collect the 3% realtor fee OR he will not show me the property. When I told him I did not feel comfortable with Cap Center representing both myself and the seller, and that I would like to remain unrepresented, he advised me that the property is going to be shown to others interested and told me good luck in my home search. Jacob Oliver also continued to pressure me to use Cap Center financing services even after knowing I had a lender that I was working with who had already prequalified me. I would not recommend Cap Center, nor would I recommend Jacob Oliver. Plenty of other lenders and realtors out there to choose from.

Tyler Deemer

CapCenter was so easy to work with, on top of their competitive rates and low closing costs. Wes (loan consultant) and Hunter (closing consultant) were extremely knowledgeable, professional, attentive, responsive, and easy to work with. The entire loan process is a breeze and the extensive documents to sign and upload are simple due to their online repository. As this was my first home purchase, I had plenty of questions and CapCenter - by means of Wes and Hunter - was able to answer every query I had. I had nothing but an awesome experience for something so large and stressful and would recommend CapCenter to anyone looking for a mortgage.

Ryan Slominski

I was shopping around for home mortgage and land loans at a local bank when the mortgage officer recommended I take a look at CapCenter as that is what they used themselves. I ended up deciding to stay in my current home and refinance, but I am glad I went with CapCenter. My initial interactions were with Frasier Davidson and he was pleasant and professional. He was happy to explain the process and answer my questions. I ended up communicating with multiple other individuals all of whom were just as professional and friendly (Ann Atwill, Anne Vandeweghe, and very nice man who signed all of the final paperwork at closing).

Amusing Ann

Absolutely awful! Misled about interest rate negotiation because of unclear communication .Lengthy delay between turnaround after appraisal done (appraiser said his part was complete in 48 hrs. yet Cap Ctr. took 10 days). Delays in processing while mortgage processor on leave and interest rates changing to the great disadvantage of the customer. When complaints made about various issues the supervisor backed up the mortgage processor. Finally went with another company. Still fighting dispute on charges Cap Ctr is attempting to collect beyond the $475 deposit.

Bridget B.

I can not say enough wonderful things about CapCenter Realty. My husband and I had the pleasure of working with Mr. Jeffress. He was professional and always responded within minutes. We contacted him on a Saturday night we met him Sunday and we were under contract Monday. How AWESOME is that?? We got a great house thanks to him! Thank you CapCenter from handling our mortgage and helping us find the perfect house in the perfect neighborhood. My family appreciates you!

Jackie Keenan

My expectations for a hassle free, stress free closing were not too high, since everyone I know says there are ALWAYS delays and issues with real estate closings. What a wonderful surprise! No stress, no delays, wonderful communication and customer service. Could not have been more pleased with the entire process! Highly recommend CapCenter to anyone looking for a real estate loan. And the icing on the cake was our cost savings! Great experience all around.

steve Martin

We have refinanced with CapCenter several times over the past 15 years and recently purchased a property through them for the first time. CapCenter is already very reasonable, but we were pleasantly surprised to learn that when you work with a CapCenter real estate agent, you save even more. We have had a great experience every time we have dealt with CapCenter and would highly recommend them to anyone. They are very impressive and easy to work with!

Jason Teichert

Capcenter lied about being ready for closing. The issue they used to delay my closing was one I brought to their intention a month before that they said would cause no issues. Capcenter then proceeded to mislead me regarding their offer to make things "right". Capcenter then put together a closing disclosure that is inaccurate and has the city coming after me for taxes, yet the assessed amount stayed the same.

Jimmy Mouser

I closed on a new construction home purchase in November of 2015. The process went smoothly. The loan consultants showed me multiple PMI options and I was able to choose the best one to fit my needs. The process was easy, stress free, and expectations were clearly met. It is a no brainer process and I have been telling all my friends and family to use them!

John Bissey

We found CapCenter to be the most economical way to refinance our home and saved over $10,000 in closing costs versus our major bank of more than 20 years. Personnel were very professional, friendly and helpful in the processing of the loan. Each step was explained in detail both verbally and in writing. We highly recommend CapCenter. John Bissey

Tara Tench

My husband and I had an excellent experience working with Cap Center on our home loan for our new home. All of the associates are professional and friendly and most importantly, very responsive. Their system makes it easy to e-sign documents online and upload documents. I would recommend Cap Center to anyone looking for a home loan.

Mike Bartlett

We utilized CapCenter as our realty and mortgage service. We were moving to RVA as new residents. CapCenter made this an exceptional positive experience from searching for the perfect home to ownership. We would highly recommend CapCenter based on their professional business model and customer focus. Thank you CapCenter!

James Norris

Having been through 2 purchases and a refi already, CapCenter was a dream to work with. Clearly listed my requirements, handled my changes and adjustments quickly, and closing took about 20 mins. Also noteworthy, I saved just under $3,000 in fees that were "unavoidable" with the other lenders I researched.

Arthur Bradshaw

Working with James and Ashleigh on a refi could not have been any better. The whole process was from beginning to end was easy and painless. They explained everything thoroughly and answered all our questions. It is nice that they have an office in Hampton Roads now. I would highly recommend CapCenter!

Carrie Marston-Jennings

We had a very difficult circumstance, but the ladies at CapCenter went out of their way to work with us, answer our questions, and helped walk us through the experience with ease. They were a pleasure to work with and we never felt pressured, rushed, or undervalued. We really enjoyed our experience!

Dee Tomczak

We have used CapCenter to finance or re-finance three times in the last 15 years. I cannot recommend them highly enough. Competitive rates are only the beginning. Their loan processors and closing consultants kept us informed through the whole process. I would use them again without hesitation.

Sue Gehlich

Used CapCenter to recently refinance. Everyone involved was pleasant and knowledgeable and made it a fairly smooth process. It was a little more difficult because of owning a business (and by difficult just mean more paperwork to fax) but overall would highly recommend CapCenter.

Ian Bernard

We used CapCenter for our mortgage on our first home. They were very helpful and easy to work with. They walked us through many of the details that we were unfamiliar with, being that this was our first house. I would use them again without hesitation.

Tara Bridger

My husband and I are using CapCenter for our first home purchase and have had an amazing experience from start to finish with them. Great and timely communication and always willing to answer all of my questions. Highly, highly recommend!

Edward DeFreitas

CapCenter experience was excellent. Staff efficient and courteous. Entire process was painless and quick. Great terms. I have bought many mortgaged properties over the years. This was my best experience. Recommend them highly.

Kailie Keeling

Hunter Ellis and Wes Keating were extremely helpful and prompt in answering all of our questions. Hunter made the process a breeze. What we were expecting to be a stressful experience, ended up being so easy!

Paula Coyner

This was our third time using Cap Center. These folks go above and beyond to make the experience as easy as possible. Their customer service is second to none. I will never use anyone else to finance a home!

Patrick Grover

Poor response time (6 weeks), poor customer service, no communication, ineffective phone tag, no e-mail response, impersonal voice mail greeting from agent assigned to transaction. Very poor...

Cheryl G. Green

I have used CapCenter 3 times. The ease and convenience are what keep me coming back. They are fast, friendly, and almost everything can be done from home! Rates and costs cannot be beat!

A Private User

coupled with there excellent customer service. Closed my refinance with them few of months ago and everything went without out any hicups and in a breeze. Highly recommend this firm.

Cyndi Sams

The refi process was quick and painless. The associates at CapCenter were professional and very pleasant to work with. I strongly recommend CapCenter for a new or refi mortgage loan.

Gurusaday Dey

Fantastic experience. Although interest rate is little high compare to other lenders but ZERO closing cost compensates it. Prompt email reply by support stuffs. Good Attorney’s.

Jason Bishop

We used Cap Center to sell our old home, purchase our new home, and finance the deal. Could not be happier with the whole process. Jocelyn Johnson is fantastic to work with.

David Rayner

I have used CapCenter for both re-fi and new home purchases. They could not be more responsive or more helpful in what is a complex process. Highly recommend CapCenter.

Louis Gary

Easy to follow process. Online site works well. Efficient and timely follow ups from real staffers. Closing was ver quick and painless. Rates are great as well.

Joshua Davis

I have used capcenter twice now. Once to refinance and once to purchase a new home. Both experiences went as smooth as possible. I highly recommend them.

Changxuan Pan

This is the second time I used CapCenter for my loan. It was very smooth and satisfying. The instruction was clear and the agents were responsive.

Siskel E Bert

Pleasant and convenient to work with, no closing costs and competitive rates! I would definitely recommend them to my family and friends!

Kevin Garrett

I do not have anything negative to say about Capcenter. They were thorough and kept me updated frequently during the process.