AAA Carolinas

Reviews 16

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Justin McCray

be careful when giving this company money! They have services that are supposed to help you when your in desperate need and it all sounds fantastic... Until you sign up and pay for the services. At that point you may be very surprised on how little of help this company can be. For instance if you are stuck on the side of a highway with a flat tire they will refuse to put your spare on unless your spare is the same exact size tire and rim that they are putting back on. Roughly about 90 percent of all vehicles do not come with a full size spare. So yes roughly 90 percent of you will be stuck on the side of a dangerous highway with nothing to do unless you pay them a ton more money to have it towed to your repair facility and hopefully its within 3 miles or your wallet maybe real thin at the end of the day. Also there are a ton of extra little fees with this company... For instance if you forget to renew your tags even a day after being expired for some odd reason that is and extra 50 dollar charge. Unfortunately i was not warned and did not do my research before giving this shady company my money. I found out all this within literally a few hours after signing up called and canceled my membership and requested a whole refund (didnt think i was being unreasonable considering that the company did not do one service for me and i hadnt even had it for a single day yet). Well thats where the icing on the cake is with this company. They refuse to refund you your money after you give it to them. I did get my membership fee back but the new member fee i was told is unrefundable for a reason that they wont and cant explain they just tell you its unrefundable and also they have a fee if you sign up and need service the same day (50 dollar fee) for the guy to go out to you to tell you that your tire and rim isnt the same exact size is unrefundable. If these sneaky fees are explained at the beginning before they take your money that would be understandable. But on the flip side i understand why they dont because if you really dig deep and find all the dirt and shady fees they charge you before servicing your vehicle no one first would have time to listen that long and second they wouldnt have anyone sign up. I see how they get away with it though if anyone like i was that is desperate for help on the side of a dangerous highway is usually willing to pay any fee just to get into a better and safer situation and off the side of the road. I am very disapointed. Just goes to show you just because a company has been around a long time and has a household name from spending millions of dollars in advertisement doesnt mean that they are always trustworthy and honest as the case with this company.

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Joseph Gagatch

I had to fix their mess. My next door neighbor was saying goodbye to her daughter, sending her back to college across the state. The car would not start so they called AAA. The mobile tech arrived and put a new battery in, the car started and he left. When the young lady was leaving to college she noticed the battery light was on in the display. Mom called AAA and the representative told her that may be a normal condition after a battery replacement. That is when the Mom called me. She was nervous about letting daughter leave with the battery light on. I found the alternator was not charging the battery, hence the dead battery and battery light on. I also noticed the tech did not clean the battery terminals at all. Additionally the replacement battery was the wrong size, it was too short so the metal hold down bracket was floating around on top of the battery creating a potential for a major short circuit that could easily result in a fire. When she called AAA about this they told her that the battery they removed was wrong and they put in the correct one. I knew this was wrong but I checked with the dealership and they verified that the car requires a 24 series battery, AAA installed a 35 series battery which is too short to be secured with the existing bracket. They came back and installed a spacer so the battery and bracket would be tight, but they maintained that theirs was the correct battery. As an mechanic with 32 years experience it grieves me to se such incompetence in my field. This is the kind of shameful customer service that plagued our industry years ago. Fortunately most of us have evolved into reputable, caring professionals that put our customers safety first. AAA needs to do better. They are a big name in our industry and what they do, good or bad, reflects on all of us.

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Bill Dellinger

On Monday, October 24, 2016, at 1:20 PM I called AAA for a tow because my car would not start. They advised that a wrecker would pick up the car within an hour. No or wrecker at 2:40 so I called again and was advised that wrecker had been dispatched and new arrival time was 3:35. Then at 4:30 still no wrecker or call from AAA. Called again and told operator of my dissatisfaction. She said she would check with dispatcher to try to get some clarification. She came back and advised that she had called the wrecker driver and he said he would be there about 5:00. he did show at 5:00 - that was about 4 hours after my first call.. I was not in a remote area but an location where there were at least 6 wrecker services within 5 miles of my location. So there were several options if one was busy. There was no follow up to see if the requested service was provided or effort made to fix the the problem. They just place a call and forget their customer who is asking for assistance. Really poor service and I am going to advise BBB.

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Erin Gary

It started off as a great working relationship with this company, then all of a sudden KA-BOOM. Cancelled policy without proper notice, held money hostage (said the check was in the mail--calling BS on that one); reinstated the policy they kicked me off and after numerous emails, because calls were never returned, they finally sent my money. Only to send me a bill about a collection on the account... REALLY!!!!!!!!! This was the WORST experience EVER with an insurance company and the only thing AAA is good for is roadside assistance and travel benefits. Stay FAR FAR away from the insurance option, because it is no benefit just a headache waiting to happen.

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Charles Phillips

AAA service sucks. They do NOT hold up to their end of the deal. I have a vehicle that needed towing 2 years ago. AAA said my plan would not cover the tow since it was a dual rear vehicle but if I upgraded to a Plus it would cover it the next time. guess what!!! nope same crap. I have been a member since 1983. It will be a cold day in hell before I give them anymore business. As a matter of fact, I will try to cause them to loose membership. Charles Phillips, Alexis NC

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Harry Scheeler

BAIT AND SWITCH OPERATION!!! Nothing this company sells is their own products from travel to insurance. All they are is a middle man. When things go wrong you are on your own. Their travel products come from Priceline not them. Insurance comes from a few other companies. Do not trust these people all they care about is selling subpar products under what was once a trusted name.

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Nicolette Pinder

Useless employees. Constant redirects. Good Samaritans helped us while AAA played phone games.

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Janice Williams

Great place to work and if you want information about traveling among other things!

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Todd Druley

Ohh - fancy place. Can you say, I have a ton of money?

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david C. malaga

Excellent place for buying your car or truck .

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Laura Fritzky

Amazing services! Great Customer care!!!

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robert gardner

NOT A GOOD COMPANY TO WORK WITH .

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Jon Fenner

A nice area of Charlotte.

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Robert Michael

Always excellent service

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Mark Isaacs

Great Customer Service

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Jerry Parker II

Quick

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