|Address:||775 US-321, Lenoir City, TN 37771|
|Working:||9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM Closed|
We recent went to Ford in Lenior city Tennessee . Everyone up there is great ,they worked very hard on our behave . This was the best Experience ,we have had in buying a car.Our salesman was "Cecil Ball".Great salesman anybody goes there ask for him.Excellent Salesman. He is top salesman in our book.We left there in a Ford Flex (I absolutely love it) Lenior City Ford really cares-about there customer.I would recommend you go there before you buy your next vehicle.
John Scott and Jennie Sharp were both very knowledgeable and friendly during the purchase of our new Ford Mustang. They helped us through the buying process from beginning to end, giving us professional and top notch service every step of the way. They gave us the best deal possible, and made sure that we had everything we requested. We would definitely purchase another vehicle from either of them, and will recommend them to our friends and family!
While receiving routine service I was also given a list of four additional service recommendations at 30,000 miles. One was recommended by the owners manual at 150,000 miles (page 432), the second was for a lifetime no service required (page 242), the third appears to be unnecessary at this mileage, and the fourth was for an alignment that had recently been completed by another vendor. My confidence in this dealer has been shattered.
When I was not able to find the Explorer that I wanted from any if the other local dealers, Lenoir City found a car like wanted and went and picked it up for me and had it ready for me the next day. Nobody else offered this service. In two different purchases there was no high pressure and they treated me with respect. I went last week for my 10,000 mile check up and the experience was great. I recommend them 100%.
I just had my van serviced on 11/19/12. Picked it up about 4 pm and within hours my vans check engine came BACK on and it STILL continues to die. I spent over $500 to have my van serviced by this company and it was a complete waste of MY money. If the job was done right I wouldn’t have to worry about my 4 kids and the holidays that are coming. Thanks for nothing but stress and worry! I will never recommend this company!
My boyfriend and I purchased two cars today from LC ford, and had the greatest experience. We worked with Pete and Frank and they were both awesome. They went above and beyond for us to make sure we got the best deal. We even had the General manager Breck sit down with us and make sure that our experience there was the best it could be. They definitely made life long customers today!
Enjoyed buying my Expedition at Lenoir City Ford. Breck, the sales Manager really went the extra mile to help us. Jeff, the salesman was very laid back and not pushy at ALL. I will buy my next vehicle from them. I look forward to taking my vehicle into be serviced. They included 1 year of free maintenance with the purchase of my car. Excellent follow up and customer service!!!
Amazing purchasing experience. Mary Lynn and Bill Miller were out sales team. Bill was very informative, but Mary goes above and beyond. I have asked for her assistance in several ways, and she has been "johnny on the spot". This is our second new vehicle purchase from Lenoir City Ford, and we are very pleased. I prefer a one on one SYNC class, instead of a group class.
Dealt with svc dept. Ben & Joe VERY PROF. We knew what the issue was & had researched parts prices & # of hrs. To do job. Job done was $150-200 LESS than quoted over phone. Plus 2 yr. Warranty on parts & labor to boot. Instead of being $1250--1300 it was $1095 for parts, labor & tax. This was on a 2006 Grand Marquis with 208000 miles on it. Runs GREAT!!
I had an AC fan issue with my 2013 F150. The service rep Greg was great to deal with he took charge on getting the parts needed and made sure I was aware of what was going on with the service, as the parts took a day arrive. As soon as the parts came in the mechanic was on the repairs and I was back on the road. Nice service folks and a pleasant waiting room.
TV Sportsman Assc.
I went there recently for my 60K mile check-up. I had bought the car privately. GREAT service! Clean waiting room, I did ask to have the TV turned down, refreshments, very courteous staff, reasonable prices. My service rep Rachel was fantastic. I even wrote the dealership general manager a personal letter about how terrific she was. I highly recommend them!
Sonny and the rest of the staff went above and beyond to help me get the vehicle I wanted and to get me familiar with all the important aspects of it, including all the safety functions. Excellent help and they were friendly and followed up quickly to any questions I had. I give them five stars only because six stars are not available. Dwight
Went in for oil change, tire rotation, exterior wash, and interior vacuum. Great service, the exterior wash was better than I have had anywhere. They even got the road tar off, only problem they forgot the interior vacuum. With all the other terrific work done, I did not go back in to say anything. My car looks new and runs new!!!
Lenoir City Ford provided a great buying experience. From our salesperson Mary to the GM Breck, they were courteous and attentive to our needs and worked to get us the deal we wanted. It was a very positive experience, and I would highly recommend visiting Lenoir City Ford to give them the opportunity to earn your business.
The Service Dept. staff was very helpful and courteous. They worked me into their schedule very quickly, even without an appointment. Even though I purchased my car from a different Ford dealership, I will be using Lenoir City Ford for all of my service needs. I highly recommend this dealership.
My wife had warranty work done on her 2015 Mustang GT brakes. Within a block of the dealership the left front tires came off the car from where they had not tightened the lug nuts. When she returned to dealership and waited in a rental not one person came to offer an apology or an explanation.
Lenoir City Ford was excellent to deal with. My salesman, Matt, worked with me for over two months helping me find the Escape that I wanted, and so far I have been very happy with the SUV. I have previously used the Lenoir City Ford Service Department, and have always gotten great service.
The staff at Lenoir City Ford are the nicest people. I love my new Fusion and Jim Allen made my safety his first concern above and beyond the sale of a car. My family has been buying cars from LC Ford for 20 + years. They treat your safety concerns as if you are a member of their family!
Awesome, amazing car buying experience with Mary Lynn. I know I drove that woman nuts almost everyday. But she went above and beyond trying to find the specific truck my husband wanted. She found it plus some. She was amazing and I highly recommend her for your future car purchase.
I took my MKX truck in for service a couple of weeks ago. I was very pleased with the work, and the staff members were very friendly and professional. I am so pleased that I drive from West Knoxville to Lenoir City for the service. That in its self should tell you something.
Mary Lynn made my experience buying my new Explorer a great one. Very professional yet made me feel as though I was the only customer. She was there to help from beginning to the end of the process. She worked hard and well with the whole team at Lenoir City Ford!
I went to Lenoir City Ford and bought a convertible Mustang. Kim and Zaily took great care of me with great customer service from management down to sales team. If you are looking for a new or used car go see Kim and Zaily, they will take care of you!!!!
I had a problem with the A.C. and heater in my 2011 Ranger. The service department at Lenoir City Ford got me in and out in record time for much less than I expected. I think they are first rate, and recommend them highly. I am a very satisfied customer.
I have always had a pleasant experience with Lenoir City Ford in the 10 years I have lived here. They have the best service advisors and technicians I have experienced anywhere. I look forward to doing business with them in the coming years.
I had been trying to get into something new for months without any luck, I worked with Nicole Russell and they were able to get me into something in no time, no problem. She was wonderful and I would definitely recommend her in the future.
Service was somewhat slow due to apparent high intake of vehicles to be serviced. Was told when making appointment to allow 2 hours for mine. I actually waited 3.5 hours. Despite that, the brake work and maintenance was well done.
Mary Lynn is simply The Best salesperson I have EVER dealt with. She got me into a beautiful car that I could afford in such a short time. There was no pushing and no hassle whatsoever! The finance manager Frank was also awesome!!
Lenoir City Ford was quick to respond to my online request. This is my second car I have bought from here. Love my Escape. Good gas mileage. Lots of room for my wheelchair. A happy customer here. Thanks Mary Lynn for a great deal.
Top Notch service from Sonny, he was helpful & consistent from the start to the finish!! We came in from NY & everyone that we worked with at the dealership was helpful & they did a great job making the transaction go smoothly.
My experience with Lenoir City Ford was better than I could have imagined. This was the first time I purchased a car on my own. My sales consultant, Cecil Ball was very professional, helpful and patient. I love my new Escape.
Be very careful, they will tell you what you want to hear till its time to finalize the deal then the story changes, finance department is very inept, watch for the bait and switch. Salesman did a good job, finance very bad!
My salesman Matt was awesome in helping me getting into the truck I wanted. Everyone at the dealership are top notch and made the buying experience very pleasant and enjoyable. I recommend buying from Lenoir City Ford.
Could not afford my car payment So I went back to Lenoir city ford and they helped me find a car that I could afford. A BIG THANK YOU TOO JIM FORD, ZAILY, BILL AND GLENN. Please go to Lenoir city ford for your car
I have had wonderful experience with Mary Lynn, she is very polite, helpful, and answers all the questions you may have. I definitely recommend her, and will be contacting her in the future for any car purchases.
This Ford Dealership is the best. I drive over 30 minutes longer than go to my local Ford Dealer. Their care and professionalism is outstanding. I have all my work done on my Escape here including oil changes.
Service was excellent! Timely, professional and the service advisor kept us informed as to when the car would be done. More than helpful. Researched information we asked about and gave us a full report.
This was the very best experience I have had at a car dealership! The salesman, MacKenzie, was very helpful and very knowledgeable. There was no pressure to buy. I will definitely buy from here again.
Thanks to Mary Lynn I went from 2002 mustang to a 2013 ford fusion. I love my car and the great service people at lenoir city ford offered. Good place to get great quality cars and awesome price.....
They worked hard to meet my needs on a vehicle price. Pete and mary were great to deal with. The entire staff treated us good. Will do business again and highly recommend. We love our GMC ACADIA!!
Mary Lynn is the best! She is always able to answer any question I have in a way that I am able to understand. Would definitely recommend her for anyone looking to buy a car! She is the sweetest!
Jeff Bryant you are the best. Kindness salesperson ive ever met. Thanks bunches. Need a car go see Jeff. Thanks to everyone. They all were very kind. Had a great experience with the guys at LCF.
Ilona S. Ray
Mary Lynn was very helpful and totally informed about the workings of our high tech car. We do feel that the financing process could have been better. We are truly satisfied with the car.
Excellent service from Chad Bell on the purchase of a 2016 Ford Expedition Limited, was in and out within an hour and a half. Extremely pleased with how everything happened! Thanks again!