Ameriprise Auto & Home Insurance

Reviews 18

TI

Tim Shipman

I am an Executive Member of Costco. Each trip I make to Costco the entrance is littered with posters about the auto insurance savings for members. I have a second vehicle, a 17 year old truck for yard work. In considering auto insurance, the bed of the truck has a dent. After 30 minutes waiting on hold, my non-critical non-function effecting side panel dent makes my truck uninsurable through Ameriprise Financial. Jokes on you Ameriprise Financial, I guess my 11 other cars and 28 homes will also be off your radar. The agent on the phone was so patronizing "looks like you need a body shop visit before we can offer any coverage." Poor customer service from the gate. I asked for a manager, she agreed with the caveat, my manager will always say the same thing. The manager was more empathetic than patronizing but blamed years long relationships with underwriters. Ameriprise Financial has extremely poor customer care. I am surprised that Costco would rely on them for anything!

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Ismael Castellanos

1.0 star rating 11/1/2016 I wanted to share my experience thus far with this company. I strongly advice to stay away from them! I am not a customer nor will I ever be (Thank God). I was rear ended by an Ameriprise insured. They first wanted to take shortcuts in repairing my car by using used parts, they also wanted to put me in a compact rental (I have a full size car). Now I am trying to get a fair settlement for diminished value. They are trying to downplay my claim and drag it out as long as possible. Instead of substantiating their settlements with comparable and/or inspection, they are using some formula to arrive to a very low figure. Not sure how Costco is allowing this company drag their brand down along with them. BTW, I am now having to seek a resolution via BBB, Insurance Commission and small claims court.

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Pete Spairring

I have been an Ameriprise customer for over 10 years. And have had 3 claims in that time. The first 2 were very easy and the outcome was very fair. But the recent claim was anything but easy. When I had to have a rental car they promised coverage for entire time up to the limits of my policy but when it came time to be reimbursed they went against what was promised and I was shorted 10 days of rental reimbursement. I have called several times and am still short and was also under paid for the days that I was paid for. Onyly when a claim is made do you know how good your insurance is. As I read hear Ameriprise has become less than honest in the way they are dealing with people lately and I will be switching to another insurance company.

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Megan Lewis

DO NOT use these people. They "approved" my roof claim in April. It is now OCTOBER and the adjuster will still not approve any of the roof bids I have gotten. Each time, the roofer his pointed out something that the adjuster has been wrong on, and every time she comes up with a new reason why she wont approve payment. KATRA LAMPTON is the agent that literally has it out for me for whatever reason. I have gone so far as to give her paperwork to the roofers bc what she wants is so specific. She will still not approve. DO NOT HIRE THESE PEOPLE.

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Joro L

Bad service. They had me go through inspection and fixing bunch of items around the house that were not even required per local building codes just to tell me later they did not insure secondary homes. Had me call them more than 3 times and spend hours to answer the same questions to a different representative as they never had the information in their system to begin with. Stay away from this company the only good thing about them are their rates! One of the few bad choices from COSTCO to add to their offerings.

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Tasha Channelle

Ameriprise is absolutely horrible. I had more than one experience with a rep that was dreadful and left me in tears. Most recently, I was rear ended by a driver with no insurance. Lauren from Ameriprise treated me sooooo awful, was demeaning in her tone and very condensending. It was as if it was my fault. I also used Neil for another claim = equally as horrible. Unless you enjoy being berated -- DO NOT USE THIS COMPANY.

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Jeff Jaw

Very disappointing experience with Ameriprise coverage and service. An example is a damaged windshield on a Range Rover 2016 has a maximum coverage of $60. The cost to replace is $1700. I wonder about the value of a $1300 per year full comprehensive coverage. I recommend to get insurance from a reputable company for honest service.

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Debbie gigliotti

I have had this insurance for years...always helpful and easy to work with ...had a sideswipe and a complete repair. I had to do an alignment a couple of years later and found the frame was not straight...they paid for complete fix of that, new paint! No issues at all with them

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MI

Michele Chandler

This company is horrible! My daughter was hit by one of their clients and they tried really hard to blame my daughter by using billing techniques. We finally had to get an attorney to settle the matter. Will tell anyone to never go with this company.

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jacob leathers

This is our insurance carrier. We were very pleased when our car was totaled by a DUI driver. We had full coverage so they paid our claim before they recouped from the other drivers carrier. So far so good. Really good rates being a Costco Member

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Brenda Delapaz

At one time this was the BEST insurance you could get....but lately they are HORRIBLE. Giving really BAD information. They caused me a lot of hell on earth with their bad information. What a shame. :((( tears.

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Sarah Mealey

We had a WONDERFUL experience with them after our home was hit by hail a few years ago. They were fantastic and generous. Amazing service. Highly recommend them to everyone we know.

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Marie Brown

We have our house and cars with Ameriprise and have been extremely with the price and the coverage! Highly recommend Ameriprise!

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Christian Anderson

Typical insurance carrier, terrible! They get out of every claim with wonderful verbiage.

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AJ

AJ Hieu

Will not recommend to anyone!!!!!!

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LU

Lutchiano Martinez

Poor service very disrecpecful

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CO

Cody Yang

Good customer service

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AD

Adam Raty

Poor customer service

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