Marriott Employees Federal Credit Union

Reviews 9

AL

alishalh03

0 stars, they should be closed. below is a portion of the email I sent on May 25th. No manager called back, I didnt even receive a reply from member services. They finally closed my account this morning 6/15 but no one has yet to contact me. No need at this point. Account closed and all my coworkers know how awful this Credit Union is. Ms. Johnson called and harassed me all day today while I was at work. She left messages and called back to back several times. I had to leave my work station at one point because my supervisor felt the call could be an urgent manner. The behavior displayed by her today was worst than a telemarketer or harassing bill collector. I advised her that I had emailed member services and Ms. Johnson basically stated that no one at MEFCU could resolve this matter except her. I stated that I no longer wanted to speak with her and requested her supervisor contact me. Ms. Johnson continued to call me and stated that her boss advised her to continue in the matter as she was doing. I was not out of my job building more than five minutes when Ms. Johnson called me demanding that I make a three way call to Dollar Corporate number so that they could release information that she would not be privy to without my consent. I had no chance to request anything in writing from Ms. Johnson. Once on the phone with Dollar Rental the billing agent told Ms. Johnson that the rental claim was closed and without any debt due. Ms. Johnson then told her that her verbal statement was not enough and that she would need a fax of my rental contract. The agent stated that she was not able to provide her with such. Ms. Johnson refused to take that as an answer and stated that she will not release the freeze on my account until such paperwork was submitted. This harassment has gone on for two days and denied me access to any of my funds. I am a single mother of 3 small boys that just had their last day of school. I have had to cancel my direct deposit and will now have to go to all of my auto drafting accounts and cancel the auto payments scheduled. Also, I now have to open a new bank account because I cannot pay some of my bills without one. Needless to say, Ms. Johnson has interrupted my life and cause a great inconvenience and left me feeling as though there may even be a possibility the certain civil rights and privacy laws may have been violated. I no longer want to bank with MEFCU, Ms. Johnson has even stated that I cannot close my account until she authorizes me to do so. I think that Celeste Johnson is under the impression that she is the sole employee of MEFCU because she has "been doing this for 40 years" and is "the most qualified person to deal with these sort of matters." I am no longer comfortable speaking with Ms. Johnson, I do not want her contacting me any further. I also do not want her to speak with Dollar Rental on my behalf any longer. Please advise me as to what I can do to close this account as that is the only resolution I see fit at this point.

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SH

Shani Crooks

I work for Marriott and love the company so choosing this credit union was a no brainer.. THIS IS THE WORST BANK EVER!!!! I was shorted on my check 3 weeks ago and had things scheduled to come out of my account... The bank paid it... It was $77 dollars I have over drawn and the bank charged me $35 per fee which brought me to a balance of -$288... When asked if 1 fee would be waived they stated they would not waive any fees not even for courtesy! Then they returned the transactions and charged me more fee... Right now my balance is -$634 for $48!!!!!!!!!!!! That is CRAZY!!!! I call every single day and ask if they can put a stop payment or JUST PAY they refuse!!! They refuse to process a stop payment for me so the fees keep on accumulating!They have 2 different call centers that use 2 different computer system so the notes never merge over! They also have only 1 manager who is always in "training". I have had sever agents namely Carmen and Simone hang up on me because they felt the call is too long and my issues are running up their time!! The customer service is despicable!!! All the bank had to do was cover the $48 for me and I would have been okay. No agent knows the corporate phone number! Every agent tells you something different! Do not use this bank at ALL!!!!!!!!!

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PA

Paul Smith

Marriot employee as well, opened a checking account, set up direct deposit, after my first deposit hit, I wrote a minimal check for auto ins., unfortunately they put a 5 day hold on my direct deposited funds since I was a new customer???? and bounced the check without informing me, and charged me $70.00. I only found out when the insurance company sent me a cancellation notice. I called them and when they realized the mistake, they apologized for the error but refused to credit me back the $70.00 OD fee. Way to look out for your own people, they stink!!!!! Great way to start a banking relationship with your first transaction an OD fee due to their undisclosed policies and practices.....STAY AWAY!!!

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JE

jeffrey m

BEWARE!!!! If you are a marriott employee do not get this credit union!!!! I lost my debit card 16 days ago and still havent received my new debit card. I had to take a loan from a family member to get me through the last 2 weeks.... When I call they say it is on the way!!!! Such BS!!!!! They dont have a physical branch where I live so there is no way for me to use the funds in my account. My car insurance was cancelled due to this and I am late on several bills now....PLEASE DONT USE THIS CREDIT UNION IT IS HORRIBLE!!!!! IF I COULD LEAVE NEGATIVE STARS I WOULD HAVE!!!!

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DA

Daniel Rodriguez

I became a member of MEFCU a month ago. Initially I set up my online banking and used it one time. Got a new phone and needed help accessing my account through mobile banking. I called yesterday and the lady I spoke with did not help at all. She gave me a "temporary password" that did not work and then told me to try it tomorrow (today) after 12 pm. Really? No link to reset password can be sent to my email because their mobile banking app sucks... and apparently so does their customer service.

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JA

Jay Walt

As an marriott employee i expected a better product. If you have direct deposit, money coming in money coming out everything is fine. But if there is ever any problem or you need anything you will have such a hard time getting it resolved. I could give mean examples but lets just say ive been waiting for my replacement debit card for about a month now!

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IR

Ira Murray

Called several times to get issue resolved but was told, the manager would take of it , later at the end of business day , left me with no other solution to solved problem.?????

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TO

Tonya Ali

Every last one of the customer service reps that answer the phone need to go back to TRAINNING on what CUSTOMER SERVICE MEANS. DID NOT WANT TO GIVE ANY ANY STARS BUT HAD TO.

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MA

Mayadah Fseisi

by far the worst credit union ever!!!! Loan department needs customer service training.

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