|Category:||Auto Insurance Agency|
|Address:||9400 Main Street, Fairfax, VA 22031|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM|
I went this AAA location to buy a EZPass Flex on Aug 6 2013. A lady received me. She asked me I needed a Standard or Flex version. I said "Flex". When checking out, I double checked with her and asked "Is this a Flex version?" She said "Yes". I took it home and opened it, which turned out to be a Standard version. The next day I went back to ask them to fix the mistake. Another sales person received me. He simply said "I was not aware of that conversation" and refused to do anything about this. That left me only one option: drive many miles to EZPass service center at Herndon VA to replace the device by myself. That easily took me 3 hours. I understand that the return and exchange policy for EZPass is to go to the service center. But that should only apply to normal situation. In this case AAA Sales made a mistake. They refused to recognize that and take any responsibility, but only leave customer to suffer the consequence.
Not everyday that an Auto repair shop will recommend a less expensive alternative to resolve your issue. This has happened to me twice with this team. Instead of a rear wheel bearing replacement - the lug nuts were loose. Instead of a complete tune up - simply blowing water out of the spark plug well and drying out the water from me washing the engine. Also had a complete brake job because I failed the state inspection. When I took it back for the inspector, he was impressed with the quality job. These guys will have my car repairs for a long time to come.
My 2003 Ford overheated while I was on Vacation in Va. One of the mechanics, Dean, did a great job getting my vehicle up and running, and I was able to make it back to NY safely. Thanks to all the staff at this location for their kindness.
Nobody comes without some hardship or emergency. Yet they were still kind, patient and very helpful more than they need to be. Call ahead to make sure a technician is there to help you.
Good place to get your car fixed. Got my car oil change done. The place is a little cramped compared to other aaa locations but the people are still nice.
Good service at the AAA branch, but the repair shop is expensive.
Generally quite good, in some cases excellent
Fantastic customer service!! Trustworthy!
Usually, a very good service.
Car Care that cares about you.