Category: | Contractor |
Address: | 8034 Culebra Rd, San Antonio, TX 78251 |
Phone: | +1 210-520-9200 |
Site: | tonedhomes.com |
Rating: | 4.1 |
Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM Closed Closed |
JA
Jacqueline Milam
I actually like Toned Homes and have worked with them before, and they have done great work, but the last job was fulfilled, but did not go as smoothly as it should have. I like when someone communicates with me on a project and I felt forgotten about especially when it came to confusion on replacing the tile on my floor in the bathroom and the jack and jill area. There was a lot of confusion -- I initially only wanted the carpet area removed in the jack and jill area, but was told that it would be better to replace the entire bathroom area. We did not have enough of the tile and there were some unforeseen problems with putting the tile in the jack and jill area and having it to look smooth transitioning into the bathroom and later on that was worked out; however, I was told that I would be contacted and 3 weeks went by before I picked up the phone myself to see what was going on... I understand a company being on overload, but that is no excuse to forget about a customer and that is what I felt all alone during this project. Not only that, no one came out to check out the final product. I was told the owner was in my area, but I could not make arrangements because I had kids to pick up; and even after that, not once did the owner mention that he would come out to do a final check on all of the work that was done. Customer service is huge with me, and during this project, I just did not feel it at all. I felt like I was the one making sure that everything was taken care of and not the other way around.
HO
Holly Hair
I thought things were going well, when I was able to get a same day visit to my house to get an estimate. The rep Mr. Stout arrived at my house, but the poor guy was really sick. We discussed the bathroom project at length and even discussed me picking up the supplies locally and having Tonned homes install the products as an option. After about week and half still waiting for an estimate my text message was returned and my estimate was available the next day. The estate reflected Tonned homes picking all the tile and backer board, so I asked for an additional estimate if I was able to do 60% of the demo, and buy the supplies. I got back an estimate that was $1700 more, explaining that though they would honor the first estimate, the first estimate was an underbid to what the cost should have been for the tile work. The tile work would take 2 people and week to do. Mind you we were choosing large 12x12 tile and no patterns for a 60"x42" tub/shower area; they were not asked to re-tile the whole bathroom. I was told that no supplies other than the tub and fixtures were able to be purchased by us because of the $1700 error between both estimates. Additionally, I explained that I would have more respect and less distrust of their work had they contacted me in 2 days from when my estimate was first sent versus waiting to see if I was going to act on the bid, which then forced them to admit their mistake. Just hate having my time wasted, and very disappointed; I feel more like I visited a car sales lot.
AL
Aly Wyatt
I have had many home projects done int the past, this was by far the best experience. The price was fair, the work outstanding, and the service from the workers exceptional. I am recommending Toned Homes to all my friends when in need of remodeling or AC work. I had my A/C and ducts replaced and am convinced I got the best deal for the money. I am also having repairs to my doors and done and am quite happy with everything. Tone was up front with the costs and worked hard to get me the best deal for the money. The work was not double, but triple checked to ensure everything was perfect and it was. The crew was timely, polite, friendly and CLEAN! It was a pleasure to have them in my home.
RU
Russell Suhler
First time I contracted Toned Homes was probably at least 5 years ago, to replace the A/C unit in my home. This experience has turned me into a loyal customer! Tony has done several jobs from countertops in the kitchen to bathroom renovations. He is very professional, courteous, takes his time to listen to your desires, and strives to surpass your expectations! He has a great crew who are very skilled, professional, and they never leave a mess! Tony always makes sure to it the job is done right and professionally! You can feel confident in contracting Toned Homes to fulfill your homes needs or desiresx whether big or small!
MA
Marcia Bonilla
My 20 year old heating / air system went bad. Antonio Gonzalez showed up on time fitting me in quickly. This issue was unexpected and very inconvenient for me and my family. The estimate was very fair. He explained all my choices - replace or repair - very well. His men came and were on time, did a fine job, explained the care and operation of my new equipment and cleaned up after themselves. I will have this group back for my nest project. They are great!
RA
Rafael Mogollan
Always friendly and courteous service from the person who answers the phone to the technicians that come to do the work. The staff is knowledgeable and will explain the situation and the solution to the problem. Will call them any time!!
SH
Shilo Hernandez
We had Toned Homes come out and do our addition. They did an absolutely AMAZING JOB! We had Rock on one wall and beautiful pillars separating the room. I liked them so much I am going to have them come remodel my kitchen.
FR
Fravia Lopez
Very nice and quick service. They have an excellent and very fast service.
ER
eric veliz
Awesome service, arrived on time as promised, very knowledgeable and professional. I will recommend their services at every opportunity possible.
RA
Rachel Mondragon
My air conditioning went out last night and I call Tony at Toned Homes and he came out immediately and fixed my unit.
OR
Oralee Wiese
Antonio was very knowledgeable and pleasant. Explained every detail of the a/c issue. .
BI
Bill Spang
Teams not on the same page. Great potential with minor adjustments.
AN
Antonio Gonzalez
Hard working, honest and dedicated to customer service