|Category:||Health Insurance Agency|
|Address:||2028 E Ben White Blvd #400, Austin, TX 78741|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed|
ditto to everything everyone else has complained about. this insurance company is so crooked. literally, ive never had anywhere near this bad of service with any company i was contractually obligated to keep paying. never got a rep on the phone in less than 20 minutes. its been 20 minutes now and im hanging up. they also didnt send me my card like the other person who reviewed. they also say im 30 days past due even though i payed 10 days ago. and like another reviewer i too had the experience of having the conveniently not inform me that only those receiving government assisted insurance are allowed to pay late. they told me i would have a 90 day grace period. i think they tell people that so that you dont pay on time and so when you need the insurance they tell you your insurance wasnt valid because you hadnt paid you bill. but if you dont need it, they likely just keep taking your money despite its being past due, without letting you know that you arent exempt from being cancelled within 90 days of late payment due to your not being someone receiving government assisted insurance.
So back at the beginning of the year I was waiting for my sons insurance card to get in before I paid them. Never got to me so i called in early march after I paid them for the three months I owed. The rep told me I had to pay first I advised i had done so online (first red flag since he was oblivious to the fact that I already submitted the payment). He told me it would be about 10 business days said OK. Three weeks later still nothing so I called. The lady told me I was not authorized to ask for info on the account (seriously I am the father who paid and picked the plan) Spoke with the manager and she insisted that she either speak to my 8 year old son or I get authorization haha. I told her to cancel and send me back my money she said OK and that it would be 4 weeks!!! Its been 8 weeks and no refund and now they blocked me from the policy holders website. So now my son has no insurance and they stole over $400. Great going Sendero Ratero=theif in Spanish.
I thought this was decent insurance. I signed up for a plan stating*estimated out of pocket costs for normal pregnancy and delivery $700.00 My monthly payment was also$700.00 for coverage. About 10 months after the birth began the problems and I began receiving bills from the birth and hospital. So far I have been billed over $3,000 for things Sendero would not cover. I went to an in network doctor (lone star circle of care)AND it was a normal pregnancy and delivery. This is a scam insurance company. I have asked the Texas board of Insurance for help and there is "nothing" they can do. This company should at least be investigated. I paid them so much money and then they totally lied and refused to pay barely anything. This has been a nightmare for me and my family during a time when we should be able to enjoy our new baby. I wish there was something I could do other than sue them.
Sendero manages to screw up every, single last aspect of insurance. The worst organization ever. No coverage, understaffed, insane phone waits, even there automated phone system is non-nonsensical. For example, it asks you to press one for English but if you press one it will lecture you about payments and how to make one....giving you no other option except to hang up and call again and NOT press one for English. There are many more examples but I was happy to just tear up my cards as soon as we moved and I was allowed to switch.
I know they are not perfect, but they are about have the price of other companies. I have only called them one and only had a short wait. My doctor visits are 5 dollars. My monthly meds are about 25. With no deductible, any plans close to there price have 8 to 10k deductibles for a person my age. I pay about 450 a month. My Bluecross was over a grand a month with a 5000 deductible.
People complain about issues that are NOT the fault of the insurer. I have had issues with Sendero (Just like I did with Blue Cross and other insurers in the past) However, they have always been quick to answer calls, escalate problems and solve them. (Yes including labs fees) What more can you really ask for? Please Stay in the Texas Market Sendero!
I gott say I started reading these reviews and kinda freaked out, but I had an easy time getting a hold of a rep. She gave me some numbers for a nearby doctor and went over my benefits with me. Honestly, I think most of these reviews must be written by people that have little experience dealing with insurance companies.
This site does not work properly. Whenever I tried accessing "List of Providers" it provides a message that sends me back to main page. Whenever I call customer service, the wait is over 25 minutes. Are there any providers in the Austin Area who take this insurance ?
Bad company, I have to remember what my monthly premium amounts are as they do not provide it on their site. They will send you a text message when you are late, although the message does not tell you who they are only says "Questions about your invoice?"
Have tried to call 3 separate times. Waiting on hold for 20 minutes plus each time. Not once did they answer the phone or return a call. This is the worst health care provider in Texas. Stay far away. They should be banned from healthcare.gov immediately.
Very poorly trained employees. They would rather give you false information to get off the phone than actually do the work to solve any issues. In my experience they are the epitome of "passing the buck." The coverage itself is pretty dismal too.
Their customer service called me back and was very helpful. The member portal page was updated Jan 4 and is now working much better on desktop and mobile. Was able to login and print a benefits card. They have 33,000 new members apparently.
Shirley Lisseth Aldana
There is high rate of deficiency in their customer service department, I waited over 20 minutes for customer service to answer my call. Also, five months paying premiums and I still have not received my insurance card.
Plain awful. Zero customer service, long waits on the phone, no one calls back, problems with payment, hardly any Doctors in their network.... the list goes on. There must be a way Sendero can be shut down, surely.
Better for people in Austin and Cedar Park areas, but not if you move to Belton or Killeen, in our case. Pretty decent customer service, but it would be nice if they expanded to Bell county. Just my thoughts...
no star for this sendero health plans. none of the doctors, hospitals and clinics accept this ideal care sendero health plans. if you guys have this plan then god may help you when you get in worst conditions.
Terrible coverage, accepted almost no where, and terrible customer service. I swear there are only three people working there and 2/3 of those people are inbred monkeys. Still not as bad as Aetna though.
Broke my arm. They told me to wait 30 days and see if it would better. Then they cancelled my coverage. Better off with out insurance than these crooks.
If you are reading this before signing up with them then take a bit of advice and run! You are better off without insurance than with these clowns.
Horrible customer service. Agent lied just to keep me from filing a report with the Texas Insurance Board. DO NOT CHOOSE SENDERO OR IDEAL CARE.
There is no customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! These fellas hanged up on me! Bastadz
They did not provide me with a receipt. They dont answer the phone, I received my card but also a bill for two months.
Garbage. Website is useless. They never noticed that it stopped being the 1900s.
Very disappointed in how our current "supposedly" health care treats people.
So far they have been prompt, friendly and helpful!
Scam. Beware. They need a Federal investigation.
Very difficult to get through by phone.