Gentry Heating, Inc.

Category:	Air Conditioning Repair Service
Address:	68 Grove St #5, Asheville, NC 28801
Phone:	+1 828-581-4045
Site:	gentryheatinginc.com
Rating:	4.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 46

Melinda Owens

First time calling Gentry Heating, found their coupon in Valpac for a $59 "Seasonal Tuneup". I called just before Christmas, and they scheduled me 12/28/15 between 1pm and 2pm. Terry, the service rep arrived within minutes of 1pm, which was a relief as I was very busy. Terry was the most KNOWLEDGEABLE service rep then I ever had for my now 14 year old Heat pump in my doublewide rental house. The type I have has a furnace behind the air intake space in my laundry room. And the air filters are a flimsy metal type that are nearly impossible to get clean and then to reinstall. I was unable to find replacement filters the entire time I owned it. But Terry came to the rescue by introducing me to disposable filters that I can get at Lowes, Ingles, Ace Hardware, etc. Terry showed me several issues that have occurred with my unit and what I should be aware of in the near future. I have never had a service man explain so much to me and in a way that made complete sense! Calling them again today to come to my own house this time to service my heat pump there. And will be on my "favorites" list in my phone for any future issues with my old heat pump. Highly suggest this company to any family, friend, and the public!

Barbara Ford

Tranis and Gentry Heating exceeded all expectations and I can prove it....got an appointment that week I called, great communication from the first phone call and subsequent confirmation call. Tranis came on time for the appointment and beyond the maintenance service he listened to a problem we were having and recommended a treatment that corrected a two year issue with allergies/asthma symptoms. We have a new house with new unit but, had allergies symptoms. I can already tell a difference with a "scrubber unit" put near handler that cleans the air noticeably.

Krystyn Arnold

Scott has been my sole tech since I first contacted Gentry 5-6 years ago. He serviced my system this morning at the exact time promised. I trust Scott to maintain my system with zero up-selling. He listens, is responsive to my questions, and helps me plan for the future for the eventual demise of my 21 year old equipment. Scott is respectfull of my house, always careful to not smudge the attic access or bump the walls. I expect a long term relationship with Gentry thanks to the service of Scott.

Beth Darnell

Thank you PJ and Gentry Heating, Inc! We just moved into our recently remodeled and retrofitted home in Asheville when the A/C quit. The service you provided was prompt, professional and friendly. There was no question or hassle about the entire repair being covered under your two year warranty. Such a relief after all the other moving expenses! You will be the "go to" company for all our heat and ac needs. Sincerely, Beth

Joseph Barcia

The first year of my service contact with Gentry was excellent. The previous owners of my home did not maintain the HVAC unit properly but the technician made a few repair recommendations, and since then the unit has been performing superbly despite being older. For me, Gentry -- from all three technicians who have visited -- has involved prompt arrival times, courteous service, and thorough explanations, so I recommend the company.

jean saake

DEAR MR. GENTRY, I WOUILD LIKE TO GIVE MY GOOGLE REVIEW OF RICK BAILEY WHO HAS BEEN OUR SERVICE MAN FOR OVER 15 YEARS. HE HAS NEVER FAILED US IN HIS WONDERFUL SERVICE OF OUR HEATER AND AIR CONDITIONING. HE EXPLAINS EVERY ITEM THAT HE HAS WORKED ON AND TELLS HOW IT IS WORKING. WE HAVE AND ALWAYS WILL REFER YOUR COMPANY TO OUR FRIENDS...ESPECIALLY IF THEY SEND RICK TO DO THE WORK. JEAN SAAKE AND CARL SAAKE

sandra Messer

Gentry is consistently on time and professional. They immediately schedule a time frame to expect them and they always show up in that time frame. They always try and get emergency calls same day and even come after hours at no extra charge. I highly recommend this company. As a Real Estate Broker, I recommend them to clients. Gentry is the company I always use to service my own home and rentals as well.

Allison Wunder

The service was everything you could want. I felt very confident that the repair tech knew what he was doing and was giving the best that he could do. I feel very happy about my furnace and ac unit, that they are being looked after by the best and will give me years of use thanks to all the fine attention that they will be getting as the years go by. You definitely made my day and I thank you!

Dave Hiriak

Excellent Customer Service and Quality install at Good Price John our sales rep went out of his way to get us a good deal and quick turn around. We were having problems with our heat during a bad cold snap and he was able to get a new HVAC installed quickly and made sure everything was taken care of to our satisfaction. I feel we got quality work done by Gentry installers at a good price.

Jeanne Miller-Clark

1/13/16 Rick Bailey was 10 minutes early for his 11am appointment to service our HVAC. He is extremely knowledgeable about our gas furnace and does a 15 point inspection as well as cleaning our the small drain container. He always goes over his results with me letting me know my furnaces is operating in top notch condition. He is fabulous and always who I request. J M-C

Steve Norton

Great feeling knowing Gentry is there to keep an eye on our HVAC system, the yearly maintenance plan is well worth the small expense. All of our technicians in the past 3 years have been excellent, we especially liked the checkup Ken performed this week on our system. If you need HVAC work in Black Mountain ,give these folks a call. Steve and Rebecca

Adolph Hoehling

Gentry technician Mike was cordial, on-time, and efficient. He arrived a little early for a routine pre-summer check-up of my system. He explained carefully his procedures and his findings. He asked my permission before adding some freon to the system. He was thorough in going over the service report and invoice. There were no ugly surprises.

Stephen Miller

Rick showed up right on time. He explained what he was doing throughout the visit. He reviewed the results of the tests with us thoroughly and explained what all of the numbers meant. Very friendly and professional. It was extremely convenient to be able to have our appointment on a Saturday, as my wife and I work during the week. Thanks Gentry!

Ed Raiola

Gentry has outstanding customer service. They are prompt and take pride in the work that they do. Tim Peek, who was my service tech was professional and took care in the work that he did. I have been a customer of Gentry for three years now and really appreciate the attention to my needs whenever I have needed their service.

Rachelle Roberts

Excellent, trustworthy company. Mike our technician is reliable and always provides great service. Gentry also sent a salesperson to our home to give an estimate on a new unit recently. He was incredibly knowledgeable and did not pressure us into purchasing right away. We appreciated his honesty and professionalism!

Bill Walker

Stacie, the technician from Gentry Heating, arrived on time and went right to work servicing our furnace. She was very thorough in troubleshooting a malfunction taking the time and patience to resolve the issue. She made sure that only the parts needed were replaced. Very courteous and efficient technician.

Nancy & Charlie Crane

Jeff called when he was about 15 minutes from our home to let us know he was on the way. This is in addition to emails sent by Gentry. He arrived right on time, something which we appreciate. He was very thorough in his examination of our system. He let us know how the system was operating. Highly recommended.

Annamarie & Joe Jakubielski

Had system maintenance performed under service agreement this week. The tech uncovered an unusual issue that has been wasting our money on electricity. Gentry sent repair team with part following day. Problem solved - professional and fast - plus discounted cost due to service agreement. I recommend Gentry.

Fern Webb

Cody arrived on time for my first service appointment. He went the extra mile and took a picture of my ducts. Yuck, who knew that could get so dirty. Changed my filter. He did not rush. Got me an estimate on duct cleaning and told me what to ask for. Very professional and knowledgeable.

Kirk Spurgin

Scott serviced my two HVAC dual units, both indoor and outdoor. He arrived promptly at the beginning of the arrival window. He, as usual, was friendly, professional, knowledgeable, and efficient. I highly recommend Gentry and Scott for all your HVAC sales and service needs!

Poppy Tzu

Service Tech T. Clark arrived at appointment time - provided maintenance check of my heating and a/c unit in a timely manner. Was professional and courteous - reviewed his work and offered information on service contract. Will definitely be using on all future services.

Margaret Marsh

Gentry Heating Rep. Matt Corn was exceptional ! He was professional, efficient and knowledgeable . He explained the process and what he was looking for and working on, plus explaining it in a way that a non-tech person could understand. I appreciated him very much -

Lisa Squires

Our AC went out on a Saturday evening. We called Sunday, and our tech, Israel came out that same day. He had the problem diagnosed and repaired in under 30 minutes! He was very polite and professional. We will definitely use Gentry again.

Joe Sellers

Stacie was early but called to let us know. Friendly and professional plus she spotted a potentially bad situation in our outdoor unit and had the necessary part in her truck. We got a huge discount because we are on their service program.

Jim Frider

Their tech, Isreal, was great. He quickly figured out that my HVAC system was not wired properly, then fixed it. Everything is working now and we are thrilled. No wonder this company gets such high reviews, their workers have brains!

Robyn Medling

Two very polite service employees came to my home on a hot afternoon to check my AC. They were very professional, answered any question I had and explained in detail the service that they performed. I would recommend this company.

Mel Squiers

Bruce was very personable and did a fast and efficient job. He arrived right on time. I liked how he showed me the dirty filters and explained the process. I hope that he will be the one you send back next year..

Nancy Horowitz

Matthew Corn was super professional and knowledgeable about my furnace. He was meticulous, polite and you could tell he enjoys his work. I highly recommend Gentry and specifically, Matthew Corn.

Sharon Bogue

We were so lucky to have Chadd from Gentry clean our vents and tune up our old furnace -- he was extraordinarily hardworking, friendly, and knowledgeable. By far the best service we have ever had.

Gerry Grimm

We had a very positive experience purchasing a new HVAC system from John Tate. He was thorough in presenting information and patiently answered the large number of questions we had.

Peg Downes

The service was good--which we paid for. The price for the part, a heater-coil, was $123.00. We then found the same part online (Home Depot) for $5.54. The mark-up was excessive.

Nicole Bloom

I would recommend and use this company again. They showed up on time, provided an onsite estimate and fixed the issue quickly. I also doing their prices to be very competitive.

Charles Arthur

Great service,knowledgeable tech,good morals.Would like to have Mathew Corn on my next service. MaryChristmas and many thanks. Charles Arthur

Matthew King

The Gentry technician kept his appointment time and took care of our HVAC servicing quickly and neatly while explaining everything that he was doing for us.

Eugene Cribbs

Great dependable service. Scott Miller was thorough, fast, on time and extremely helpful in explaining the findings of the review. Thanks for everything!

Christine Smith

Tranis arrived on time for a routine service of our two heat pumps. He was courteous and thorough in his work. He spent about two hours here. Good job!

linda brown

Scott is the best of the best, I know my central heat and air are in good hands..very personable and does not mind all my questions...

janice squire

We have our hvac system tuned up twice a year. Really appreciate how professional, respectful & knowledgeable every technician is...

Jim Reato

Ken Wallen was our service tech and did an excellent job.Very professional and friend.. Ken is an asset to your company....

Michael Dickson

Jeff arrived on time, completed the check-up quickly without any issues. He was pleasant and professional. A great service.

Susan OBrien

Tech arrived on time. He was neat and clean. The work done was explained fully and I am very satisfied. Thank you.

golden cindy

Fantastic. Great response time, positive professional and informative. Israel was great. I love this place.