Midland Air Service Experts

Category:	HVAC Contractor
Address:	1720 N Lake Dr, Lexington, SC 29072
Phone:	+1 803-399-7208
Site:	midlandair.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 20

Reviews 28

Kevin Berry

Been using Midland Air since the purchase of my home a year ago. I do have a service agreement with them and it included in 2 service calls for preventative maintenance (typically in the fall and spring before the weather takes a bigger turn). My first experience with them was to fix my HVAC system last year and they were reasonably priced, completed the work in a timely manner, and were knowledgeable. My fall preventative maintenance I was not impressed with the individual who came out as they clearly did not know what they were doing. I notified the company of my unhappiness with the service and they apologized but nothing else further was done on my behalf which is fine as my HVAC system was in a working order. (I have since learned that individual has been let go from the company) My second spring maintenance went much better. They were very knowledgeable, very thorough, and even found and fixed a minor issue before the start of the season. I have since renewed my service agreement (only 22.75/month and cancel any time)) withm again and recently had to call them for some more work to be done as my unit was not turning on. They had someone out the next morning (I called at 10pm the night before) and the individual was able to properly diagnose and fix the issue very quickly. The service agreement gave a discount (15%) as well and I am back up and running again. I will continue to use Midland Air as my HVAC service provider.

TheAshliBri

The absolute worst customer service! I called to have an apartment at my student Housing Community serviced at 5pm last night for a massive a/c leak. A very rude technician name Brian called around 10pm asked if i was the property manager and proceeded to tell me, in the countriest most southern accent ever that "yall gone need them to send a commercial technician out cause i aint going". I said "why would you all wait 5 hours to call and tell me I need a commercial technician? My residents have been waiting since 5pm and they have a massive a/c leak". He then said "that aint my problem" and hung up. i then phoned their after hours number and expressed how upset I was over how the technician handled his service call with me. The rep was very kind and apologetic (truly the only person that is saving my opinion of the company at this point). I asked if my tenants can please be placed on the priority list for this morning, which I was assured they would be. I called around noon today, because I was told technicians normally begin services around noon on Sundays. After being on hold for 20 minutes, I hung up. We are calling another company for services and will not use SE. My residents are still waiting on them btw: they have yet to call and try to follow up with me or my tenants.

Lena Bolt

The quality of work was good but horrible customer service. When I am spending that kind of money for a job I expect great service in all areas. They were an hour late to my house for the initial visit without a phone call. The next day I was asked to leave a key so they could finish the job because I would not be off work until 4 and they were coming in the morning. I felt uneasy doing this but boarded my dog and did it anyway. When I arrived home, they just got there. I called the office and asked why no one called me to tell me that they would be 7ish hours late. They asked if a manager could call me back. I said, "yes" and 4 days later still waiting on that phone call. All I ask for in a business is to keep me updated if they are not going to be on time because I understand things happen. Since that was not the case here they will not be getting our business again. In response to your so called customer service: So I have to get in touch with you yet again? Even though you have my contact information already? I love the copy and paste response that me and other reviewers get. Take some initiative and get in touch with me because I already reached out.

William Talbert

Very disappointed with my AC maintenance from this company. My AC unit in my attic had water in the pan (a clogged drain pipe) which caused water damage to the roof in the ceiling under my AC unit. I called my home warranty service company who sent a contracted repairmen who quickly diagnosed the problem and fixed it. This problem could have been avoided if Midland Air who was paid to perform routine maintenance on my AC systems did their job!. I called and spoke to a manger and explained my ordeal to him and he believed his service techs always do the right thing. I will never use this company again!!!

Leilani Warden

Our downstairs Lennox unit was not heating properly and the technician, Harold, came that day to repair it. He quickly found out that a circuit board was communicating properly causing the unit to not work. He worked for over 2 hours and was pleasant to work with. He explained the situation so that I could understand it, he was nice & patient with our 3 children who arrived home from school while he was here and wanted to ask him questions about what he was doing. Our unit was back up and running and has run like a charm ever since. Thanks for sending him!

Jared Christie

Had Midlands come out to check my AC and found after recharging with freon with a dye pack that my evaporative coil was leaking. Part is still under warranty and they wanted to charge me $1400 for the fix. Called my builder and found the A/C company that installed our unit and they referred me to a local AC company in Columbia that fixed it for $750. That is just a crazy price difference and I am glad I shopped around. Tech from midlands was friendly and nice but being up charged like that is ridiculous.

Janet Perry

Jerrod is amazing from Midland Air Service Experts!!! All I can say is Wow!! I Purchased a High End Lennox system around 16000 and it does a spectacular job heating and cooling my home!! Also I called him back after the system was installed and he came back and helped me link my new Lennox S30 thermostat so I can control the tempature in my house from my phone wherever I am at!!! How cool is that!!! I Recommend Midland Air to anyone wanting to buy a new home comfort system and ask for Jerrod Warden!!!

Earle Toole

Harold (#103) has serviced our heat pump many times since it was installed 9 years ago. I have always found him to be courteous , friendly, knowledgeable about our equipment, and very professional. I am very confident in him. In the last few years, I have requested Harold to service my unit for consistency but other Midland Air technicians have serviced it over the years and they have also performed very satisfactorily.

Charles Roth

We have had Service Experts service our air conditioner for 10 years. Our technician Harold Palmer is the best that I have ever seen. Harold has done all the service on the unit since it was new. Harold is always an time extremely neat in his work. Any time I have had a problem Harold gets it fixed the first time. Thank you Service Experts and Harold Palmer for the great service. Jennifer and Chuck Roth

Patty Collins

Outstanding service! Our technician, Jerrod Warden, was the epitome of professionalism. We needed a rapid replacement of an HVAC unit to enable our father to sell his home. Jerrod coordinated everything and the new unit was installed, up and running the very next morning - at a cost hundreds less than our other quote. Jerrod saved the day for our 92 year old dad! Great job! Highly recommended.

Caleb Garten

Scheduled my service using the online tool. Received a confirmation email and a call the day of service when the technician was on his way. Technician was on time and courteous. Recommended service on trying to extend the lifetime of my units and did not try to sell me new equipment. System was serviced and is running well again. Definitely will be doing business with them again.

Tori Simmons

My HVAC system stopped working last night. A friend recommended Midland Air, and I am so glad they did. I called at 7:45 am and was told to expect someone around 2:00 pm. About an hour later a technician was able to come to my home. Jerrod was professional, extremely kind, and patient. He was honest and told me exactly what I needed. I will definitely be a repeat customer!

Robert Crawford

Jerrod Warden a service Technician came out to service our unit. Another company came out last Thursday and told me we needed a new unit. After doing a diagnostic of the unit he gassed up the unit and the house quickly began to cool down. Last weekend we were not able to sleep upstairs because of the humidity. Thanks again Jerrod for professionalism and public service.

Jesse Blake

We have used Midland air service in the past and they were fast, efficient and friendly. Our technician Jarrod was absolutely wonderful. I recommend this company to anyone in need of heating and air services! I have experienced less than exemplary service in the past from other companies but was 100% satisfied with Midland air and would use them again in the future.

wmc cola

I was very unhappy with Midlands Air. The sales person who came out and gave us the options/quote for a replacement unit promised free upgrades to buy the unit. When the installers came they would not install the upgrades since they were not listed on the work-order. Very poor communications between sales and installation. Will not use Midlands Air again.

Elisa Alvarez Garrido

We have been with them for over a year now and we are very happy. Very professional and timely. In three occassions we had a problem and the three times they sent somebody within a couple of hours. Even one time they offered to send someone at night because I called late in the evening. They were effective, fast and professional. I highly recommend.

Cheryl Anderson

I have been a long time customer of Midland Air and have been 110% satisfied with the thorough and punctual service which master technician, Harold provides. Whether it is a routine or emergency service call, day or evening, Harold has provided excellent customer service. Midlands Air gets 5 stars from me! Try them you will not be disappointed.

Alvin Caughman

From the first email to the follow up phone call for service confirmation. Midland Air Service Experts personnel were prompt and professional. Jerrod took his time to explain what was going on with my unit in simple terms and got my AC working in proper order within no time. Great job Jerrod!!! Thanks Midland Air Service Experts!!

Linda Taylor

I was very relieved to see how fast ans efficient Jerrod Warden was. I waited all day for the service agent to come. When he arrived, he went right to work and finished very quickly. He did a great job of explaining what I needed for my heat system as well. Thanks, Jerrod

Stacie Jones

Awesome customer service!! Jarrod went above and beyond to help us get our new HVAC system up and going. He made sure we knew how to program everything before he left. Jarrod is very knowledgeable about the product. Excellent quality and service. I highly recommend Jarrod!!

norman anderson

Ive been a Midland Air Customer for over 30 years and the Service Has always been great!! No complains at all from me and I recommend anyone who needs a HVAC company to call Midland Air for your Heating and Cooling needs! They provide complete fast reputable service!!

Kelly Clark

Thanks for the great service! Our 17 year old air conditioner went out on a Sunday. Called and Jerrod showed up Monday morning. He was able to get our unit running and installed our new unit the next day. Very professional and friendly!

Edgar Vaughn

We have been a customer of Midlands Air for over 30 years. Both of our units went out and it was hot. Harold and George fixed the problems. They handled the situation in a friendly and professional manner. They did a great job.

Beverly Hyrne

Jerrod was wonderful and helped us get our new system. We have used Midlands Heating and Air for over 20 years and they have always been very professional and their equipment is the highest quality. Very pleased!!!

Bo Basd

Very good and quick service I use Midlands Air for the past Four years and will continue to use them and will recommend them to all thank you very much. Jerrod did a great job and would like him back for my service.

Ivan santanagomez

Professional, punctual, knowledgeable service worker. Suggested additional part be added, not insisted, not push, basically recommended. Excellent worker so far as of the completion of the job earlier this morning.

Scott Johnson

My FROG was hot in the summer and cold in the winter. A tech came out and investigated and offered a solution. He clearly knew his stuff. I referred them to my neighbors too and they have also had great service!

Sheree Watson

Midland Air has always been great to my famiy! Always on time and had answers to the questions we had! Our technician, Jerrod, is very knowledgeable in is work! A great company to service our community!

Midland Air Service Experts

Location

Photos 20

Reviews 28

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