Category: | Credit Union |
Address: | 815 1st Street, Idaho Falls, ID 83401 |
Phone: | +1 208-523-1071 |
Site: | westmark.org |
Rating: | 3.1 |
Working: | 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–6PM Closed Closed |
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Emma Paulsen
Was cashing my paycheck through the drive through teller 9/1/2017. I waited for the lady to finish up with the other customer. Once they pulled away and another customer pulled up, she started helping them, even though i had been waiting longer. Then when i finally get her attention, because at this point she is just chatting with the other customer, she asks what i want to do with my check. I started to say i wanted it deposited in checking, and went to ask for some cash back and she cut me off and said ok, then started talking to the other customer. I got my check deposited and no cash back. I ended up driving over to the Broadway location because the 1st street location is the worst in the branch. They always treat me as an inconvenience when i am there, and Broadway location treats me as family. The 1st street bank needs more training and to get rid of some of these rude employees,
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Chari Bennett
This branch needs to do some re-training in customer service and maybe hire some employees who would like to interact with the public in a helpful manner. A very disappointing experience. You should be embarrassed as a company.
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Steven Albano
Have had an account with them since I was a kid. Have only ever had minor problems with them, and they were always quick to sort it out.
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john PÈN
Excellent, excellent service. Well managed.
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Danny Grimes
Great service and customer apprecoation
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A Private User
Great place!