|Address:||4153 Broadway Blvd, Kansas City, MO 64111|
|Working:||8:15AM–5PM 8:15AM–5PM 8:15AM–5PM 8:15AM–5PM 8:15AM–5PM Closed Closed|
My customer service experience was extraordinarily good. The phone was answered promptly by a human being, I was immediately transferred to a human being who understood my question, was courteous and knowledgeable and able to answer my first question immediately. I had a follow-up question after doing some calculations, called back, and the same excellent service happened again. No automated voices. No run-around. Competence and courtesy. I complimented the second customer service rep on my extraordinarily positive experience as a whole. She told me that the average tenure of the staff was probably about 18 years on the job and she had been with the company for much longer than that. I commented that it is important to bring in young people and train them to do as good of a job as the older, experienced employees. She made an interesting observation that it is now difficult to find young people willing to do this job at all, and (I am now paraphrasing) those who are willing to take the job frequently seem to be constitutionally incapable of doing it well.
I currently have my mortgage through James B. Nutter and am looking for anywhere else to refinance my loan. They will treat you very nice when they want to initially sign your business, but every other aspect of their customer service after you have signed on falls very short. I got a letter from my home owners insurance saying James B Nutter had not paid my premium yet and when I called to get it straightened out you would think I am the one that was putting them out. There have been 3 other instances where I needed to talk to someone at JB Nutter and every time it is the same old rudeness and bad attitude. It is to the point that I would rather accept a larger interest rate(since I refinanced at a very good time) than have to deal with anyone at that company.
A number of my co-workers recommended working with James B. Butter, as they have developed a reputation for low rates, honest service, and a true commitment to investing in Kansas City. I was able to refinance quickly at an incredible rate. Great customer service. Payments are easily made online. They have modest offices and low overhead. They service the loans in house, which has become a rarity in the industry. Bundled mortgages that were sold and resold are what ruined the economy in 2008. Stick with a hometown lender that is honest. James B. Nutter Sr. has a legacy as an advocate for fair lending in communities of color and has made significant donations to revitalize the East Side of Kansas City. Look him up on Wikipedia
I have been with JB Nutter for a number of years now, and during the lowering of rates nation wide, they are the only firm I am aware of that has automatically gave me the lowest rate possible allowing me to save on my VA loan with them. Recently, I received a notification, that I could refinance my loan to a lower rate again, needess to say, I excepted the offer and my payments were lowered over $100.00 a month, again. Thank you JB Nutter for your exceptional services and to Cory Stanford who took the time and patience to guide me thru the process. I can not say enough about the success I have had with this firm. Thanx again, JB Nutter and associates, Yours truly, Gene Senay, a faithful client
From the very first phone call to this company I was treated like a family member. Compassionate, caring and going way above what I expected. It makes me wonder where these folks come from or what their hiring process is because every single person I kid you not was exceptional. James B. Nutter and Company was outstanding in getting my refinance done with my very unique situation and I LITERALLY felt as though they held my hand throughout the entire process. No words that I can put here in this review would describe the gratitude I feel in doing business with such a remarkable company who went out of their way to assist me.
My family was in the process of negotiating a contract with the seller. J.B Nutter was unavailable on a MONDAY to confirm proof of our loan so the seller went with another offer. The listing agent reached out to J.B. Nutter via email/phone and he did not contact the listing agent back. We were told he was out on his "lunch break". I reached out multiple times and was unable to reach him as well. I never received a phone call or email back from Ronald. This is unacceptable in this business! My family lost out on a home due to J.B. Nutter! Do not work with this company!
After speaking with Executive VP concerning statement online access issue, James B. Nutter has developed and upgraded their website services for the customer that includes access to your account and statements. Now you can download your mortgage and tax statements. The next phase will include escrow analysis statements and documents in the near future. Keep up the good work and let us know when that next phase is developed.
Kyle Pener was excellent to work with. He was so helpful with any question I had. He went the extra 10 miles to make sure my refinance was done accurately. He kept me updated with each step of the process. Kyle, I cannot thank you enough for everything you did to make things easier for me! You got me the best deal EVER, and such a seamless process. Everyone, Kyle is the BEST!!! You are in the Best of hands with him.
Mark was very professional and patiently explained the process involved in refinancing my loan, He was always quick to respond to any question I had. Since I am technologically challenged, he made time at my convience for me to come to the office and sign when needed. He represented the JB Nutters Company in a very professional and customer friendly manner.
A Private User
For a refreshing change, this company invests in its community and has revitalized part of downtown Kansas City. "Nutterville" is a wonderful neighborhood of updated old homes with beautiful flowers. The no-frills attitude, straight language, and low overhead allow this mortgage company to offer the lowest refinances and mortgage rates around.
Overall, it was a decent experience. However, opportunities for improvement include making mortgage loans accessible online 24/7 and consider generating monthly statements on the loan. It is a bit surprising and disappointing that these are not currently-available features in comparison to most mortgage lenders and servicers.
Just made a phone call requesting some information and was not only greeted very rude by the receptionist, but also by the "Supervisor". Answering a question even if unable to give the info requested should not require an attitude. Two thumbs down for the first impression.
My work on my refinance with James B. Nutter and Company, and my loan agent, Doug Blessen, was a great experience. Doug was professional, knowledgeable, and spent the time needed to help me get the loan rate and cash out I needed. He is a great asset to the company.
Matt Elder was friendly, knowledgeable, polite, extremely helpful, and readily available to us. We had a terrific experience with James B Nuter & Co & will never go anywhere else for our mortgage needs. Thanks to everyone at the company for making this so easy!
Loved our loan officer (Kevin Fisk). He kept in touch with us throughout the entire procedure, making sure we understood different aspects. I felt like we had a friend on our side. Would definitely recommend James B Nutter and specifically Kevin.
i would take this company anytime and anywhere ...they even sent or contacted me to lower my interes rate and wich i did and saved $200 dollars a month they are awesomeeee ....forget about the other banks bank of america or wells fargo !!!
I have had a loan with this company for 15 years, I have not had ANY problems with them. They do not sell their loans. They work hard to help you make arrangements if you are having trouble making payments. Overall a VERY GOOD experience.
I refinanced in 2015 with James B. Nutter. They are the friendliest people and they walked me through every step. If I had questions they answered them and made me feel really comfortable about it. I would recommend them to anyone.
J.B. Nutter is the most awesome company. Everyone is always polite and more than happy to help with whatever you need. I will always use them for my home financing!!
Excellent. Mark helped me find the loan I needed, answered all questions timely and was a great resource. The company was quick and professional.
I heard you can rent to one of your children and not be in violation of the agreement in place with a Reverse Mortgage. Is this true, just curious.
we had an issue and they quickly called and solved the problem. They turned a frustrating situation into a good experience
Ron Martin is a financial mortgage professional! He answered all my questions and made me feel like and old friend!
Have had this company for almost 20 years, they have been very easy to work with and will not sell your loan.
Great loan great interest rate loan officer was fantastic.....loan processor was the worst part of process
Awesome company to work with. Great rates and great people!
Great place to get a loan. Very professional and expedient.
Great rate and great service! VA Refinance.
Quick and clear responses to my questions.
BEST MORTGAGE COMPANY EVER !
"Nutter" is right.
Its a scam.