State Farm: Jon Jones

Category:	Insurance Agency
Address:	4005 Nine McFarland Dr #100, Alpharetta, GA 30004
Phone:	+1 770-817-5050
Site:	statefarm.com
Rating:	4.5
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 34

Reviews 11

Debra Caruso

My husband and I closed on a townhome in Johns Creek about a year ago. The process to find insurance was effortless with our local State Farm agent - Jerry and we were very happy to be insured. As most folks do - we chose to let our mortgage bank pay our insurance through an escrow account – and then gave it little or no thought. When we received this year’s bill from State Farm – I filed it assuming our mortgage bank would be paying it – not anything that I would have to do or worry about. What could possibly go wrong? Well – then I received an email from Anna at our local State Farm office – letting me know that they had not received payment for our bill. So I checked my mortgage statement and saw that the payment had gone out about a month ago. I sent Anna an email and told her the date the payment went out and that it had our State Farm account number on it – so I thought all would be fine once they found the check. I could go on and on – but apparently – the check from my bank got lost and we were told a second one went out – overnight – and that Anna – again should be on the lookout for the check. Well – that second check actually went out regular mail by mistake. At this point in time our State Farm Insurance Policy was ready to be cancelled. During this entire process – Anna – kept in touch with me every few days looking for the check from our mortgage bank. I was going to pay the bill myself before we were cancelled, but my bank said it would mess up our escrow account. Since they had so much trouble just paying this bill – I guessed that this statement must be correct. So the bottom line is – Anna went above and beyond what a normal Customer Service Agent would do throughout the entire process. She was totally on top of everything! She ended up getting us an extension for payment for at least 2 weeks – so that I did not personally have to pay our bill – and that they could wait for the check from our mortgage bank. The check did eventually show up to pay our bill. It’s not every day that someone surprises you by doing so much more than you ever expected – and that is what happened dealing with Anna from our local State Farm office. Her example of great customer service is why we plan to be insured with State Farm for quite some time to come!

A Private User

If you have a teen driver you can’t beat State Farm. My son just turned 17 and is driving to Milton High School (I pray every day). State Farm was able to get him a Good Student Discount, a Defensive Driving Discount and a Steer Clear Discount. Bottom line is that we are saving huge money on our auto insurance over what I was paying with my other carrier. Give them a chance… you won’t be sorry.

A Private User

Jon Jones has been a great help to me with all my insurance needs. When you combine home owners, auto, coverage for the office buildingthe savings enabled us when he helped me setup a 529 plan for my grand daughter. We are continue to get good service and best of all we saved a ton of money.

Summer Fisher

I have been a Client with this office for years. The group is dedicated to catering to their clients. Especially Anna, she is very informative, thorough and is always accommodating. She is the consummate professional. I am fortunate to be apart of such a great group that care.

Tammy Knight

I absolutely love this office. They are caring and compassionate. When I got in my wreck on a Saturday Liz called me first thing Monday morning to check on me. She always answers my questions and strived to get me the best rateselection when I first joined. Great service!

Romney Scott

I have several policies with State Farm and Jon Jones. Anytime I have a question they respond to calls or emails very quickly and always have an answer. They make everything so much easier by not having to worry about whether it gets done. Thanks to all in the office.

Megan Gauthier

Anna is SO incredible! Every time I call with a question or concern, she has the answer or will look into it further and call me right back...LOVE this office and everyone in it! Great job team! -The Jones family

Marcela J

Having an Insurance that you can trust is priceless. Brian Jarrett, my agent, has been very helpful, and he is there when I need him. I really appreciate the assistance the office has provided me.

Madison Monk

Jon Jones and his staff are all great. Everyone is very professional, helpful, courteous, and knowledgable. They are always willing to help and always go above and beyond for their clients!!

Zack Gradwell

“This office really puts the customer first. They find out about you and your specific insurance needs and work with you to get those needs met.” plus Liz is so awesome!!

A Private User

I just changed my car insurance to Jon. He saved me $30 a month and the process was easy.