Grow Financial Federal Credit Union: Clearwater Store

Category:	Federal Credit Union
Address:	2474 FL-580, Clearwater, FL 33761, USA
Phone:	+1 800-839-6328
Site:	growfinancial.org
Rating:	2.4
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–6PM 9AM–12PM Closed

Location

Photos 9

Reviews 8

Amazing Anjel

I agree with Markus on the frustration of trying to use the phone to reach a representative. I share an account at your bank with my brother and he recently had a life threatening illness. I was already stressed out as he was lying close to death in the hospital. I needed to speak to a rep. so I could find out what to do about taking care of his finances while he is in hospital. It was certainly no easy task. There are numbers listed for local branches but the options on the automated system do not include speaking to someone regarding your account. I had to choose to inquire about a loan to get to a human. How can you call this customer service? Please consider offering a speak to a representative option early on in the que to HELP your customers. Thank you. Bonita Klein

Jim Allen III

My mother in law went into this branch to set up her accounts. She signed in sat down and waited. She watched as others would come in sit down and then soon get served. Even others came and sat, and either were accompanying others, or got tired of waiting and left. She sat there for an hour and a half and no one from this branch spoke to her. Other than to say " sign in and please and wait over there". Which that very nice senior lady did. She sat for an hour and half was denied service because she was neglected. Finally she got up and left. Why would you treat people, that are willing to become your clients this way? Or a very nice senior lady even.

Markus Becker

People inside the branch (Clearwater FL) are wonderful. But the poor technology at the ATM is horrible. Its either broken or so slow that its not worth using. Also, they have hidden the branch phone numbers so they can force you into the 800# cue that DOESNT WORK. My God how do you people not check your own phone system? It says to press one for personal accounts but when you do nothing happens! It just repeats the prompts over and over until it finally hangs up! Ive been a customer for almost 30 years and have never experienced such horrible automated customer service. I think its time I found a new bank.

Larry Skeens

I ve had two loans with Grow. They sent me a insurance plan for accidental insurance. I had a small savings with them. Without sending me a notice of keeping a certain amount total in my savings account I had to pay 24 months of 9.50 per month service fee. I even had to pay 37 dollars to close account. Would never do business with them again.

Guillom Hines

The clearwater branch has great service and is usually able to assist you in handling your banking affairs, swiftly and professionally. Overall, Grow is a great credit union; however, sometimes I wish there were more branches conveniently located.

K. Moquin

Did not like monthly fees being charged for statements. Also fees are charged if you do not remove money from your savings account on a monthly basis. Thought a savings account was meant to save your money, not spend it.

Candice DeFilippo

Not sure if I am missing something but you hours on the doors says open a 9 to 12 but your not open.

Jason Detrick

Everyone is always nice and professional when I go into the lobby.