AAA Framingham

Reviews 33

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Philip Sawyer

As a member, I went in to get some maps of the area. I asked the woman behind the counter if she had a map of Boston, and she responded with great enthusiasm, Oh yes we do. . . and three minutes later I had several maps of Boston, touring books, Maps of the suburbs . . . She tallied it all up -- which suggested to me that I was going to be charged -- but it was all free. So, I received a real wealth of information -- for no cost. . . just for being a member, which confers a number of other benefits that more than pay for cost of membership. This is just another example of why I honestly believe that membership in AAA is easily one of the smartest things that any driver can enroll in. (My automobile insurance that I got through AAA was far less expensive than any other insurance plan I compared it to.)

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Danny Murphy

Horrible service - AAA branch manager would not issue my husband a new reg sticker for my car (his wife) as I did not have a AAA membership. This was AFTER I called and was told it would be no problem. He arrived - took time off from work- and was sent away with no offer of a solution to this stupid little problem. After he left I called the Waltham branch and the woman there immediately added me as an associate member. She was very helpful and apologetic. The branch manager at the Framingham RMV needs to go... this company was supposed to be about service, right? What a JOKE!!! We resolved the problem by going to see the friendly folks at the RMV

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Marirose Coppola

I have used AAA in Framingham quite often. I have secured my car loan thru them, renewed my drivers license, purchased movie tickets and have started using my AAA card as an American Express prepaid card for online purchases. As most Americans know, going to the registry can be an all day long nightmare with unpleasant people assigned to assist you. Having the registry feature available is such a bonus and the people at AAA Framingham all have smiles and even at the busiest times, a desire to help and make your visit as pleasant as possible. I love having them close by, but would drive the distance to use them.

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Vinod Shah

Thanks for asking. We actually were turned away as it was close to their closing time. They were nice as they gave us tour book, map and other info. We want to sit down with someone and discuss a Hawaii vacation. Last year, we came and waited over an hour but no one was free to talk with us. This time they suggested that we come sharp at 9:00 AM to be able to find someone free. They do not make an appointment. It is very difficult for us to come that early. We then went to Liberty Travel and sat down with them. We will come one more time to see if we are lucky to get help from AAA person. Thanks.

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Michelle R

I went to the AAA office to create an EZ Pass account and it was the best experience ever! The older woman who helped me was extremely informative and pleasant. I wish I could remember her name because she deserves to be recognized for her customer service skills. She also noticed that my license was about to expire and recommended that I go back to AAA since they can renew licenses...who wants to wait forever at the RMV? Not me, that is for sure. I will definitely be back to this AAA branch in the next month or two.

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chandraseker nagula

I Just relocated to USA from India. I was looking for auto insurance. I called up at least 5 insurance companies and agents to get best quote given my situation. Later I realized that AAA was close to where I live. So When I walked into their office and explained my situation, the Auto insurance person was able to explain me all very well and I got best quote at cheapest price than the other Auto insurance companies or agents. This was really Quick!!

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Peter Cimorelli

Like an idiot, locked my keys in the car. Called AAA, representative was very nice and courteous over the phone. I was told that I could expect somebody to help within one and a half to two hours. As luck would have it, there was a AAA tech just down the street when I made the call and he showed up in about 15 minutes and had my car open in under a minute. Very happy with the service, glad I had AAA especially since I was out of state. Thank you.

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Myrna Rybczyk

Prompt and courteous service, excellent in every way. I got my license renewed (with a good picture!). I was given information for a road trip to Canada, a tryptic was prepared for it as well and I was given all the information I needed for renting a car. The discounts for many activites and sights in Montreal, as well as hotel and meal expenses were very welcome. I cannot think of anyway that any of this could have been better. Thank you AAA!

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deb eaton Keeney

I went to pick up some maps and tour guides for our trip to Arizona the next day. Once I pulled out my AAA card the individual gave me undivided attention in getting the materials I needed. She went thru all the maps and books that she had on Arizona and pulled out references to the places to where we were heading. She was extrememly helpful in getting me all the information that AAA had relevant to our travel plans.

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Geri Weinstein

I live only three miles from the Framingham AAA office so I have frequented that location for years. I always find that the help are friendly, courteous, professional and go out of their way to make "waiting in line" a pleasant experience. AAA has evolved with so many additional products over the years that the membership is well worth it. So, Framingham employees - keep up the good work. You are great....

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Shannon Stewart

The insurance department here has been extremely helpful. I was helped by Omar Kazmi who took the time to listen to everything I had to say, and made me feel like I was in great hands. He told me exactly what I needed to do, and recommended things that I had not yet thought of. Overall it was a great experience particularly because of his expertise, professionalism, and knowledge.

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Tina Phaneuf

I can always count on incredible service when I head into the Framingham AAA Branch. I typically go in there when I need maps/tour books, using the RMV services or purchasing American Express gift cards or movie tickets. The staff is always extremely helpful. I have also used the Travel department for past trips and they were also very helpful.

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Sara Murphy

The trip to renew my license was the FASTEST in my LIFE. There was no line to wait in. I did have all of my paperwork already filled out, but the service was quick and very friendly. I was worried that it was going to take forever (cause at the regular RMV branch it would have!). I was literally in and out. Fantastic staff and service.

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J MT

All I wanted was movie tickets......but the ordeal turned into a huge cluster of mistakes that became a big waste of my time. Jaime the manager spent more time blaming my bank, claiming it was their error (which it was not) then she did actually helping me. In my opinion this branch needs a refresher course in customer service.

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James Doucette

I had to renew my licence in person this time around. I went to the AAA office, walked up to the "Registry Services" window, where I was immediately helped. The whole visit took about 10 minutes, as opposed to the normal hour or more at the Registry. The woman who helped me was pleasant and knowledgeable. It was a great process.

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Matthew Laracy

Excellent customer service. Went here to avoid the long lines at the registry and even though my documentation was not in perfect order several AAA employees worked with me to transfer a car registration and obtain a new title. If I had similar issues at the registry I would have been turned away. I recommend them highly.

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ReBecca Savard

Great customer service, hardly any waiting and everything for my car loan was taken care of promptly with little effort on my part, great experience, have used AAA for car loans in the past and will continue to do so since they make it such an easy experience and everything is done efficiently and properly the first time.

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Alexandra Francois-Saint-Cyr

I went there to renew my driver license and the service was great. It took a very limited amount of time to get everything sorted out: paperwork and vision test. It was quite convenient to be able to go there instead of the RMV. I would highly recommend it to any AAA members in need of a new driver license in the area.

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Donna Berard

I lost my license going through TSA at the airport, so was pleased to find out that AAA branches provided Registry services...it was quick and easy, took less than 10 minutes to get a temporary license and my Permanent REplacement license arrived in less than 5 days....great staff and customer service. Thanks

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John Cocchiarella

Great experience! The last time I went to the RMV to renew my license it took hours. At the Framingham AAA office I was finished in about 10 minutes. Shortly after I arrived I was greeted by a pleasant clerk and she took excellent care of me. What a great benefit being an AAA member is! Keep up the good work.

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Ernest Ng

summer is a peak season to AAA but the staffs handle the crowd very well. Other staff will come to the front desk to help to see a line is waiting. I took the passport photo and another staff see the photo ready and give that to us not wait for the original staff. Staff is very polite and friendly too.

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Virginia Davis

I stopped in to grab some travel guides. The people were friendly and helpful. It took me a couple of attempts to get to the location during its business hours. It would be nice if they were open a little longer on Saturdays (currently close at 1pm) - which is the only reason why it has 4 stars.

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Shannon Russo

My son and I had passport pictures taken at the Framingham branch last week and the service was very fast and courteous. We also get movie tickets here a lot for a great price, and my son gets tons of discounts on Six Flaggs admission and more with his Insider Club membership for teens 13-15.

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M Lafauce

My primary reason for going to AAA was for discounted movie tickets. The agent was extremely helpful. Not only did I get the tickets but a few brochures for future travel. He was very kind and knowledgeable. My experience was very positive - great customer service!

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Edward Gentili

My experience was great as usual. The people at the Framingham location are always there to fill your requests and needs. Glad that we can get our registry needs taken cared of at AAA because the state closed our local offices and the ones still open are not convenient.

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Tammy B

Best "rmv" experience ever! Went at 12:30 on a Monday to renew license.. expected the worst but was pleasantly surprised. Even with 2 ppl ahead of me was out of there in under 20 mins with my new temp license. Friendly and pleasant clerk and overall experience.

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Michelle D

I stopped into this location on a whim to look for a travel plug adapter kit for my upcoming trip. I really was not expecting them to have items for sale, but they did AND it was considerably cheaper than what I found anywhere else, even on Amazon. Thanks AAA!

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Pat L

The staff at this office is very courteous and helpful. I am a handicapped person, and they went out of their way to help in any way that they could. They got my renewal done very quickly, and I was very lucky to go when it was not as busy as it usually is.

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James Tougas

Went into the office late on Friday for a license renewal that required a picture. There was no wait or hassle, even though they were about to close. We were in and out within 15 minutes. Representative was very pleasant and knew what she was doing.

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Katherine Sherr

The passport photo process was simple and quick. The woman who took my picture was friendly and helpful. She made sure I was satisfied with the photo before she processed it. I think it came out better than the one I had taken 9 years ago at CVS.

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Christina La

The geographical area of this AAA location leaves much to be desired, but otherwise I had a great experience getting auto insurance with Kirk last week. He was pleasant and helpful. I love having AAA for several reasons, and this is one more!

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Kalyanaraman Chadalawada

Recently I visited AAA Framingham to get passport pictures of mine. I liked the hospitality of the Representative and also her excellent photography. I have had the opportunity to get one of my best pictures taken recent times. Thank you AAA.

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E. Marie

I went to this AAA location specifically to use the RMV service. I was in and out in under 15 minutes and my new license arrived at my house 5 days later! My last renewal - at an RMV office - took twice that long to arrive. Well done AAA!

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