Bank of Internet USA

Reviews 13

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ShowMercyIntl

They are terrible. I send a $3000 Mobile Deposit to them to fund my account. They took the money immediately out of my old bank and then proceeded to hold my funds for several days. I almost had my mortgage payment bounce because of this. I chatted with them and they finally agreed to release the funds. After they were released for a day, they put them back on hold. It took almost 9 days to have access to my funds that they already had possession of. After emailing them they send me a canned response saying I had agreed to their terms and conditions. Stay away from this bank. Their service is horrible.

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Chuck Wadd

Bank of I had a debit card system failure on sept.1. I had orders open at amazon that would not authorize due to the bank systems failure. Then, as they got your system going again, it spit out multiple authorizations and stole my money. Letting the auths time out is not helping me. Bank of I did NOTHING to help me, even though it IS the banks fault. Now I have a deadly hurricane coming right at me, with no money to evacuate. To sum up, Bank of Internet SUCKS! Not satisfied, not safe from huricane irma.

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A Private User

The service is 5 stars; the rates are 4.5 stars; the ease of banking is 5 stars; the free checks, envelopes, deposit tickets are 5 stars. Works great with ING Direct banking. I certainly have not had any problems that were not resolved with total satisfaction. Thank you Bank of Internet USA!

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Glenn Wagner

Absolutely love this bank. Have been with the 6 months, they cash my deposits same day or the latest the next day, no fees, no ATM fees, great Customer Service, amazing interface, and 1.25% on my account compared .025%. Incredible experience.

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Ryan Daly

Used to be a great bank, but have lost any resemblance of customer service, added many restrictive policies, and quietly removed great perks that made them a top small bank. Would go with Ally or a credit union instead.

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Trent Peterson

With a name like "Bank of the Internet" I expected to be able to set up and make payments on line. But no, they still do things only by snail mail, phone, and fax. Online services are several years behind the times.

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Michael M

Had a "easy and convenient" experience with their personal loans banker Steve Szpytek. In less than 24 hours we were able to secure the loan and at the most favorable rate and term. A+ in my book.

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Michael

I have only good experiences with the Bank of Internet. The sign up process was secure and fast. Charles was very helpful and personable. The App works well, especially check scan. Michael

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Helmi Felfel

One of the worst customer service experiences i have ever had, i have logged more than 85 min during the last few days, and all i wanted is a pay off, wow, just amazing

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Netspirit

Complete joke. They will slap you with fees, their customer service is non-existent, their tech does not work. Stay away.

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Yuri Carrion

terrible service!! People there sucks

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Chandel Wedding

Worst bank in the world stay away!

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Miguel Perez

Nice good professional service

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