Tristate Roofing

Reviews 20

AV

Avery Johnston

August 2012- Received a flyer on the door - called and scheduled an estimate. Tri State bid was higher than all others but they promised more. 9 weeks after signing contract and still no word from Tri State on install date. Multiple calls to them and finally a call back. Scheduled date in October. Scheduling problems with them pushed install into November. After 11 weeks finally work begins. Day 1 partial tear off, no tarping, rains come and cause damage to gas fireplace, living room floor & carpet. Day 2, inform foreman about damage, final tear off and no protection again - rains come and flood garage. More water damage to drywall, floor, personal belongings. Day 3- finally Tri State has servpro come out, set up eq and dry out everything - for 3 days! Day 5 work on roof - crew quits at noon. Day 6 crew shows up after 11AM, works until 4. Foreman notified of this and crew shows up on day 7 early. Crew removes old vents, lays membrane on plywood sheeting but doesnt fill the old vent holes (8"x8") as promised. Foreman called and shingles removed, holes filled but membrane cut open and then shingles replaced. Day 8 - windy the night before. 2 skylights have roof debris dropping into the rooms and whistling noise from wind - skylights not sealed properly. Foreman notified and crew repairs - sort of! Back deck roofing skipped. Foreman notified and crew made to complete this as well. Day 9 - Foreman contacted but no answer. Returns call later in day and explains he has been releived of duty. Day 10 - crew almost done but roofing debris every where and flashing not complete as promised. Day 11 - shed complete but gutters all full of debris on entire home, nails and trash all around yard. Tri State owner John Hollum and new foreman come to discuss complaints. John is now picking up trash in my yard but not addressing the quality issues. Sept 2014 - Skylights never repaired properly. Leaking! Hired new co to repair correctly. Asked who did roof and laughed at my answer. I was scammed people. Dont make the same mistake!

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FL

Floworeh

After many bids/estimates to have our roof done by several roofing companies. We decided to go with TriState Roofing. Most of our bids/estimates were extremely high in comparison. It was decided that because of the condition of our roof (not leaking), just old, had 3 layers, and the fact that it was about 300 square (roofing term) - the overall cost was going to be high. We chose TriState - They did a great job, even in the middle of a very rainy day. They repaired damaged areas of the roof with no hassle or problem. Upon completion -- there were a few concerns, which were quickly addressed and resolved. Again, with no hassle. They cleaned up their debris as well as could be expected - and believe me, we have high expectations when it comes to clean-up from such a job. Overall, I think they did a good job on our roof. It looks 100 times better than it did and I have no more worries about whether or not it will make it through another season. Thank you TriState Roofing!

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DO

Doug Clark

A Tristate sales person knocked on my door one day to ask about giving a free bid for my roof. I accepted and was told that in a few minutes a person would call to set up an appointment. When they called, they informed me that both my wife and I would have to be present when they came to make a bid. I told them my wife was a very busy person and there was no reason that she had to be present. They said we both had to be present. When I asked why they gave me a run around that they are selling not just a roof but a "system", what ever that means. This immediately sent up a red flag. The only reason I could think of why it would be a requirement to have both spouses present is that it would be a high pressure sales pitch trying to get you to sign up for the services. I have never heard of a legitimate company "requiring" both spouses to be present for a bid on a job. Be VERY VERY cautious with this company. Needless to say, I did not have them come over for a bid.

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NI

Nichole Tucker

We will definitely use these guys for the rest of our window installations! We contacted two other companies for bids before deciding to go with Tristate to replace 3 large windows and a sliding door, even though they were a bit more expensive. I was originally skeptical because they came to our door, rather than us seeking them out, but the sales guy and the installers turned out to be very informed and eager to please. Once we signed the contract, they took measurements and told me it would take about 5 weeks. On the 5th week, I called the office for an update and they responded within a day and were able to install them that weekend. My husband and I both really like Mark and his two sons, one of whom was working with a broken thumb! Mark told us all the things the other installers did wrong and what they were going to do to fix it properly as they were doing the work. Our windows and door look awesome!

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A

A Private User

We are very pleased with our sturdy new roof! So glad we hired Tri-State and love the roofing & gutter products we picked. From the sales rep that spent hours with us answering all of our questions to the last Quality Control Supervisor that came to inspect the finished work- all of the employees were great! The roofers were all very respectful of our home & yard & all were very skilled, courteous workers. The crew supervisor really managed everything great & we had our new roof complete in 3 days, even working around some rainy cold January days. We highly recommend this company to all who need a new roof! We have already given our housing association the 5 Star info on Tri-State for any of our neighbors who might be needing their new roofs soon.

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A

A Private User

My wife & feel we made the best decision in the world for a new roof when we choice your company. Brandon, who came out to go over with us all options available to us and which roof was right for our home. The way he handled himself was so professional and experienced, I knew then what type of company I was dealing with. Thank you Brandon! From the crew that arrived a half day earlier and started the job and the foreman who explained all aspects of what was to take place. Then when installed the foreman came and ensured the yard was cleaned up and asked us to let him know if there ways anything else, he would come out personally. How can you say Great Job! I say EXCELLENT JOB!, please come see my roof sign is in the front yard for all to see!

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A

A Private User

Thanks guys , working on a 12/12 pitch roof,removing cedar shakes and putting on new roof sheathing and all new metal flashing and vents and gutters plus new gutters with flashing .Your clean up afterward was excellent , almost like you had never been here . I will not worry any more about the winters on a thirty year old roof any more . this roof looks fantastic , what a shame the photo of our house an the back of my company van shows the old shake roof . The difference is night and day in appearance . Thank you to the crew that did the work , the were really fun to watch and talk to ........Thanks

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NA

Natalia Eide

We recently got our windows installed by Mark and Justin and we are so happy we decided to go with Tristate. The whole process was quick and easy, even though it was a little more than we wanted to spend it is well worth every penny! The installation process was awesome, Mark is very knowledgeable and helped us chose the best windows for our house. Mark and Justin are very professional and obviously have a lot of experience with windows. They did a great job and are super clean and thorough. We highly recommend Tristate to anyone who needs new windows!

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LA

Lauren Smith

Two reps came to my door last week. Despite negitive reviews from neighbors, I agreed to an appointment for a free quote on Saturday September 23rd at 1:30 pm because we do need a new roof and are looking for quotes. We did not recieve a call on friday like we were told and no one showed. For a company looking for new business, show up when a potential customer agrees to a quote. My husband and I will never become a customer. If you cant show up to give a quote, how can a customer trust that your company will do anything it says it will do?

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DE

debbie moody

i am very disturbed at tri state first off we listened to a two hr estimate and the sales man decided that we could not pick a color wich we said green he wrote slate and he said part of my roof was torch down not and charged us for 3 sheets of plywood but never used it and never showed up on job site. and well i would never go through them or recomend oh and there installers well they argued half the day cause one didnt do nothing all day he was either layin down on roof or sitting and there gutter guys left the nails all over the yard

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A

A Private User

We are extremely happy with our new roof and all of the Tri-State employees we worked with. From the sales rep that came to our home to answer all of our questions to the last quality control inspector, the staff is great!! Roofers with their supervisor were very professional and courteous. Our house looks brand new and the roofing is really a high-standard product! We have passed along a 5 Star rating to our Housing Association too, there are quite a few folks that will be needing new roofs in our neighborhood soon. thank you!

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IV

Ivan Olmedo

Someone knocked at my door asking about my roof. I was able to set up an appointment with one of their reps. Mr. Watson showed up at my house a couple of days later. Mr. Watson was very knowledgeable about roofing options and he was very professional. The installers did a great job. I am a real estate broker and it has been very nice to be able to find a good roofing company like this one. I now recommend this company to all of my clients for all of their roofing needs.

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A

A Private User

Would recommend Tristate to family, friends and neighbors with no hesitation. All aspects were covered thoroughly and every member involved took the time to go above and beyond all expectations. When looking for any work to be performed be sure to include Tristate, even as a benchmark for comparison to see just how far short the other companies come. Even with minor, unforeseen issues that arose the professionals took the time to immediately rectify the concerns.

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AN

Anaksunamun _

Called this company to get an estimate for a new siding and it was more than DOUBLE of what other companies were charging, SUPER OVERPRICED!!! Plus the consultant who met with me wrote the bid on the back of his card. What kind of bid is that? Usually we get a nice e-mail specifying everything that is going to be done, type of material, etc. He LITERALLY wrote $30,000 on the back of his card and gave to me. WHAT A JOKE.

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A

A Private User

They showed up the day that was agreed upon. Tear-off was completed within a couple hours. Repairs completed in an hour and install completed by the end of the day. Gutters and downspouts completed the next morning, first thing. All personnel were polite and courteous and answered all of our questions completely. I have pictures of the tear-off and install if anyone would like to see the photos.

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A

A Private User

Rocky and his team were amazing. They were friendly, courteous and friendly. I loved that they ALL spoke to me. They also did as I asked and let me know they would return on Saturday. I also appreciated that they answered my questions. I liked them. I also appreciated josh stopping by and his explanation of what was going on.

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A

A Private User

Mark and Justin are very knowable in windows, they have great customer service skills and are very helpful. They cleaned up all the mess they made. They were willing to take the time to show use how the window works they answered all of our questions. I am very happy with their work and my new windows.

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VI

vicki boser

Very impressed with Tristate Roofing from the product, installation time, cleanup and communication with the company. We did have a concern with ours skylights and they were out within a couple of days and fixed our concern. Our home is warm and beautiful. Thank you guys!!!! Vicki from Snohomish

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JO

Joan Simpson

Tri State does a thorough job and provides superior workmanship. I have complete confidence in the quality of my roof and would certainly use this company again if I had a need of a similar job, My roof is absolutely beautiful and I am happy to have a rock solid 30 yr guarantee as well.

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A

A Private User

Very hard workers. And very polite. Job site was kept extremely clean. Did a very good job our roof was a mess and they fixed it I know it was a very hard job but they did it no problem I am very grateful for their work. I am very happy with the overall look and work.

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