NW Plus CU

Category:	Mortgage Lender
Address:	2821 Hewitt Ave, Everett, WA 98201
Phone:	+1 425-297-1000
Site:	nwpluscu.com
Rating:	3
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–6PM Closed Closed

Location

Photos 12

Reviews 9

Cassie Kruse

I have been with this bank almost four years, I have had my account info compromised 7 times. Three of those time someone had gone into the bank and the bank gave them my account information without them being authorized. My friend was one of the people they gave my info to, when she went in to make her car payment on my account. I have two car loans from them and every month I fight with them about proof of insurance, worse yet, this last month the said they were going to report my car due to none payment in August and September. I went into my account online and proved Nikki was wrong, when we confronted her it was acknowledged she was wrong. I never received any statements or anything about the account being late, they were just trying to threaten and intimidate me into paying there fees. I would never refer a friend to this institution. In fact with what just happened I will have my attorneys be the next to contact them since they caused so much confusion and undue stress. What happened to peaceful banking?

A Private User

I have been with NW Plus for many years. I was very disappointed at their lack of service when applying for a refinance. As a professional female, I find their service to be very disrespectful. Although there are two of us listed on the loan, the communication is only directed at the male. They would greatly benefit from some training with regards to communication. If we were not so far into the loan process, I would change banks.

Ben C

Crooks charged me $35 overdraft for a one dollar transaction, they never informed me that my account was overdrawn, not even when I was at the teller making a deposit. They charged me hundreds of dollars overdraft, thirty five dollars at a time, for each tiny transaction. If I did not have their "overdraft protection" then I would not have gone bankrupt

David Weston

My credit card was closed without any notice. When I called customer service, the person I talked to thought it was odd that it was closed and asked for my phone number and said someone would get back to me. No one ever called. I have never had a problem with this CU before. Great rates on auto loans, but their customer service is not good.

Merlin Merlin

This bank does not know how to handle the process if your card is automatically stopped due to automatic fraud detection. This has happen to me over 20 times over a year and its a constant battle to have access to MY money. I work out of state, so my debit card is a must have life line.

theresa carroll

This is without a doubt the best bank I have worked with. I would recommend them to anyone. I have 3 accounts, a loan through them and feel like family when I walk in the bank. Their employees are very helpful, friendly and willing to go the extra mile to satisfy my needs.

Joshua Hampton

I have been with NWPCU for more than a decade. Staff is generally friendly and helpful. Bank policies, hours and complete unwillingness to assist people on the other hand are a serious problem with this institution.

Jordan Truppner

Friendliest lending/financial institution I have EVER been a member of. Love the staff. They trusted me even with shaky credit and been rewarded for it. Thanks NW Plus CU!!! Member for life :)

Becci June

The staff have been very helpful in buying 2 vehicles but trying to get someone on the phone has been a nightmare everytime I call....:(