|Address:||1107 New Pointe Blvd Ste 5, Leland, NC 28451, USA|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–5PM Closed Closed|
A Private User
Happily surprised at the low rate quoted, not once but couple of times over several days. Paid full 6 month premium on Friday only to be called on Tuesday and told that I had been "misquoted" and premium was actually couple hundred dollars more. Understandably, I didnt want coverage at more than I was paying so I declined policy only to be told I couldnt get refund for 2-3 weeks. So now its been 2 weeks and no one in that office has a clue when I will receive refund. Your office staff needs some training before they quote or write policies. I would at least appreciate the courtesy of a return phone call-but that hasnt even happened. As of 2/22/12- STILL NO REFUND FROM FRANKLIN ROUSE. SO MUCH FOR 2 WEEKS-ITS BEEN 5 WEEKS!
My auto insurance has been the best price and coverage ever since I switched to State Farm. Franklin Rouse has provided me with the best customer service and a friendly face that welcomes me into the office every time I need to go in for an appointment.
I have always been with State Farm Insurance. Three years ago I moved into the Leland area and had to switch to Franklin Rouse. He is extremely knowledgeable about the coverage that I can get and makes sure my car is covered.
Franklin knows insurance and knows how to get the best coverage for me. I have been with him for over 10 years and I really appreciate the personal attention I receive every time I go into the office to discuss my policies.
I have been working with Franklin Rouse for about 2 years now and I would highly recommend his team and services to anyone. The whole office works as a team so I can talk to any one about my policies if I need to.
I switched to Franklin Rouse-State Farm about 6 months ago. It was definitely a good choice. His office offers a better price for my auto insurance and the service is a lot better too.
Over the past 5 years I have been very happy with the service and coverage that Franklin Rouse has provided me. My house insurance and auto insurance are well taken care of.
Franklin was very prompt with answers to the questions that I have had about my car insurance. I was a new client and you were very nice through out the set up process.
Working with Franklin Rouse has been much more efficient then my previous insurance company. They have a quick turn around on all quotes and questions.
Overall their customer service is what I like most about Franklin Rouse. I recommend all my family and friends to go to him for their insurance needs.
Franklin Rouse provides his clients with a personal touch. He takes the time to explain the policies they offer and answers all of your questions.
Franklin and his team got me quotes on my auto insurance and home insurance quickly and were great to work. Glad to have them in Leland, NC.
My auto insurance and home insurance is through State Farm and Franklin Rouse. I like that I receive personalized services with a great rate.
I have used other insurance companies in the past and I like Franklin Rouse at State Farm the best. They have excellent customer service.
I have been with Franklin Rouse for 6 months. He is great about always returning my calls and answering any of my questions.
Everything is great. I have worked with other insurance companies in the past and Franklin Rouse is definitely better.
We get our life insurance through Franklin Rouse we have been with him for about 6 months. He is good with questions.
I have found Franklin Rouse and his team to be extremely responsive and helpful. I highly recommend his agency.
I have been with Franklin Rouse for 4 years and they always provide me with clear and helpful responses.
I switched over to Franklin Rouse Jr 4 months ago. They have better pricing and service.
He always returns our calls and answers all of our questions!
Great reliable service! Excellent insurance provider.
I would definitely recommend!