American Automobile Association (AAA) - Albuquerque, New Mexico (NM)

Category:	Auto Insurance Agency
Address:	9231 Coors Blvd NW #5, Albuquerque, NM 87114
Phone:	+1 505-792-1938
Site:	newmexico.aaa.com
Rating:	3.1
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 10AM–2PM Closed

Location

Photos 10

Reviews 13

marjorie christensen

I wish there was a 0-star option for this one. I love their road side services, but will NEVER get insurance through them. I just called the Albuquerque Coors Rd. Location to request a quote on home insurance be emailed to me. The agent I spoke with was Leonard and he was very rude, and is single the reason I will never get insurance with AAA, and will be changing my auto insurance from AAA to another agency. He literally could not let me finish a sentence. He interrupted me every time I spoke. He was not willing to do any work on his end (such as look up the home information that he would be covering) and wanted me to sit on the phone the entire time he drew up the quotes I was asking him to e-mail me because I needed to return to work. If getting a quote is this much of a hassle I shudder at the thought of what kind of hassle/inconvenience, at what will most likely already be a stressful time, I would be faced with if I ever needed to make a claim or had any questions. When an individual is shopping for insurance they are speaking with multiple agencies and agents (if they are intelligent). I would expect him to make this as painless and easy as possible for a potential client. I guarantee in comparison to the other agents I am currently working with he has been the most difficult. I will be removing my current auto policy from AAA and will not be using your insurance services in the future. I do recommend someone speaking with the agent, and covering a few basics as to what customer service is, and how important current and potential clients are to keeping your business. After all, it is clients like me who keep you in a nice home also, are we not?

Mac Ten Foe Life

Vehicle Broke down...Called AAA for Tow or Jump start..was told it would take an hour and a half...I was about 15 min. from Albq. and about 10 min. from Los Lunas. Towing company called me from Albq.and had no Idea where the Isleta Blvd.- Hwy 314 exit was. They told me I needed to know the exit number. Since the vehicle broke down after I exited the freeway..I had no idea what the exit number was. I called AAA and told them to forget it. Question:why use a towing company That does not know the area? To my knowledge there is only 1 Isleta Blvd.-Hwy 314 exit. South of Albq. Worst experience ever...2 hours on the side of the road. Finally called a family member to help. He was there in under 20 min. I will never use AAA again.

Sai Kumar

Worst customer service ever. Promises one premium in the beginning and after a month or so, they bring up additional one time amounts and blackmail of cancellation of the policy. Total waste of time and money.

John English

Every time I have contacted the local office they are useless. I called this morning and talked to Jason Brown. He was rude and useless. It may be time to change company.

A Private User

This is a great office staffed with very friendly and helpful people. I go here for all of my MVD needs as well (tags, titles, registration). Absolutely recommended.

Mary Bencke

Do not answer their phones. Insurance has been a nightmare so far. Switching as soon as policy expires. Do appreciate their tow people!

George Ek

I have never had a problem with service. I just contact my agent, Anthony Silva, and he responds within a day at most. George

Zelma Baldwin

Fine in person but they do not answer the phone.

Andrea Ponce

Ray Lynn was very helpful and professional.

Swain Family

Leonard Torres has always been terrific!

Tony Santos

Horrible customer service, Very rude.