|Address:||901 Hargett St #201, Jacksonville, NC 28540|
|Working:||9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed|
I have been with my bank for many years and had my first mortgage loan with them, so I was reluctant to go with a local mortgage company that I had never heard of. Honestly, it was the best decision that I had ever made. My realtor Wes Hart and my Loan Officer Amy Goss have a close professional working relationship and was able to do all the work with minimal input from me. Amy Goss at Alpha Mortgage got me a stellar interest rate and got my closing cost to $0. I was even refunded my earnest money. If I had questions I could text or call anytime day or night and would get a speedy response. The VA process was simplified and she has tons of experience working with the VA loan process. You can’t ask for anymore! Hands down I recommend Alpha Mortgage over any other company around.
My wife and I just bought our first home. I was away on business in Japan for six months and closed on the house the week I got home. Alpha Mortgage and especially our loan officer (Richard Lamotte) were especially helpful in getting documents to me electronically and answering questions after-hours, sometime very late in at night. Richard was literally available 24/7. My wife and I tried four different mortgage companies, but Alpha Mortgage was the most proactive and competed with other lenders, resulting in a low rate for us. In sum, with Alpha Mortgage we got the lowest rate and best service...a complete win for our family in limiting an inherently stressful process.
Excellent from the first phone call leading up to pre-approval all the way up to closing day (in only 30 days for a 30 year VA loan). It was great to work with a company that cares about their clients. The staff is amazing and the rates are great/very competitive. Our lending officer, Thomas, and the rest of the folks at Alpha work around the clock to make sure needs and timelines are met. Alpha helped to make the home buying process a whole lot less scary. They quickly answered all of our questions and always acted professionally and very friendly. We will be recommending Alpha to all of our friends and family that are in the market for a new mortgage loan.
Each person who we encountered at Alpha was kind, caring, and extremely efficient! This was our second home purchase (our first time with Alpha), and therefore have another experience to compare with. From pre-approval to closing, Amy Goss and all of the staff practiced open, honest communication both during office hours and after. Although it is never enjoyable discussing credit reports or money, the people at Alpha made it as comfortable as possible. We are so thankful for our new home, and everything that Alpha did to help us make our dream come true.
Alpha Mortgage exceeded our expectations by far, especially after previously dealing with 2 other mortgage companies in Jacksonville that fell short of the mark to say the least. Mary Horrell and Shayna Buie made the experience easy and stress free. The whole process was very quick and every email we sent was responded to within minutes. I was very impressed with their knowledge and customer service. I will definitely recommend them to everyone looking at buying their first home or streamlining their current mortgage.
My husband and I were having issues purchasing a home. We called Mr. Stan Walston and he told us what we needed to do. Then along the way he was quick to respond to any question we had(there many since we this was our first home purchase). Never did we have to wait longer than a few hours for a response. Everyone we have come into contact with at Alpha Mortgage has been very knowledgeable, helpful and very friendly. I would recommend their services to anyone who is looking to purchase a home!
Absolutely wonderful. They were always available to take calls, even late at night. They explained every detail in basic terms so we could fully understand what we were doing. They gave appropriate advise and did not try to sway us one way or the other. They did not focus on their personal gains but focused solely on us. It was personalized and tailored to our specific needs. They truly are about the customer! Thank you Thomas Baldwin and Barbara Farmer, and anyone else I forgot!
The Alpha Mortgage Team was absolutely amazing! It was such an eye opener working with them compared to my last lender. This was a PLEASANT experience this time around. It almost felt too good to be true! Bill had great advice and insight and seemed to know exactly what I was needing to hear. He definitely seemed to go above and beyond for me. I hope my dad is able to work with him and have a great experience as well in the next couple months!
We have had the privilege of working with Mary Horrell twice now, and she has exceeded our expectations both times around. She was extremely knowledgable, and has the unique ability to breakdown the daunting "financial talk" into concepts we could understand. She was always available and quick to respond to any questions or concerns we had. She made the entire process stress-free for us. We HIGHLY recommend Mary Horrell at Alpha Mortgage.
Being a first time home buyer, Alpha broke everything down and made sure my wife and I understood everything that was going on. It is a great atmosphere in the office and the staff was always easy to get along with and very knowledgeable to talk to if we had any questions, even about the smallest things. My wife and I would definitely recommend Alpha to any of our peers looking into buying a home in the area!
My husband and I purchased our first home a few days ago. Bill Horrell and his team were phenomenal! They were on top of everything and were extremely professional. They answered every question we had and went over the process step by step. We locked in a great interest rate and now have a beautiful home thanks to Alpha Mortgage. Highly recommended to everyone looking for a lender for their dream home!!!
Alpha mortgage is reliable and professional. I had a comfortable process in buying my home, they made everything simple for me as it was my first time purchasing a house. Bill horrell and Barbara Farmer helped me out so much, responding to my questions quickly or finding an answer to my question in a timely manner. I recommend Alpha mortgage to anyone trying to buy a house, you will not be disappointed.
I had a great experience with Alpha Mortgage and I would recommend them to anyone. I had a unique financing situation and Mary Horrell with her team of experts were able to get me approved at a great rate!! Mary and Shayna kept me up to date with everything that was going on and made sure I understood everything. I highly recommend Alpha Mortgage to anyone who is looking for a great team to work with.
Everyone who worked here was very helpful working with us while stationed in Okinawa. The time difference made things extremely frustrating and not being able to do anything in person on top of everything could have been a total nightmare. However things went smoothly and we closed on our house a week after we returned home! I could not have asked for better service!
My experience with alpha mortgage was outstanding. I worked with Amy Goss as my loan officer and she was fantastic. As a first time homeowner she really explained every step of the way and made sure that we understood everything. I could have not asked for a better company to work with and would highly recommend everyone looking to buy a house give them a call.
I would highly recommend anyone looking a new home and needing a great lender to contact Alpha Mortgage of Jacksonville! All of the people I worked with there were very helpful from start to finish! All very knowledgeable and very friendly! The hole whole process was pretty quick and the members work diligently to make sure all of your questions are answered!
Alpha Mortgage performed phenomenally in my situation. I had limited access to a printer and was on the opposite side of the country as our house buying process was started. Our agent, Amy Goss, was very patient and explained everything to me as it came across me. I am very pleased with the service of Alpha Mortgage and special thank you to Amy Goss as well.
Amy Goss and Lesa were great. They explained everything every step of the way. Amy was always made herself available if we had any questions about anything even though she was extremely busy. At Alpha Mortage they go above and beyond to help buying a home go as smoothly as possible. I would highly recommend anyone looking for a new home to give them a call.
Alpha Mortgage was very helpful throughout the whole process and managed to make the whole process easy and less frightening. They assisted me the whole time and was always available to answer any of my questions or concerns at any time. They were able to work around my schedule and closed on my house before the expected date. I definitely recommend them!
We are first time home buyers; we worked with Amy Goss. She has been absolutely amazing! She had no problem answering our many questions in depth! We had a phone interview with her while filling out the loan application (as we were in FL), she was thorough and patient. Our journey with alpha mortgage has been an absolute breeze from start to finish.
I had a great experience working with Alpha Mortgage and Bill Horrell. They were quick to answer any questions I had and were very helpful and easy to communicate with. They understood our unique situation and helped us get approved for the house we loved. I would definitely recommend Alpha Mortgage for anyone looking for a great Mortgage company.
Great Company! I would have to say my Loan officer Thomas Baldwin and his assistant Natalie are the best. Everyone worked together to make sure everything worked out for me. Very professional company. All questions were answered in a timely manner. I will recommend Alpha Mortgage any day to friends, family and anyone that will listen Lol.
My wife and I worked with Amy Goss at Alpha mortgage and she was nothing short of incredible. If i ever had a question or concern, I would ask and she would respond immediately. The team there treated me with respect and made the process of buying a home that much more enjoyable. I would recommend this team to all of my friends and family.
Quick and courteous! I went through the whole loan process while living a few states away and they helped get everything taken care of extremely easy. Bill Horrell and Barbara Farmer were quick to answer all of my questions and get paperwork done to meet the short time frame I had to get in a new house. Great experience overall.
My experience getting my loan was wonderful, in the beginning we had a few bumps due to a recent sale of a home reflecting incorrectly on my credit, but Amy helped me get it corrected and walked me through everything I needed step by step. I will recommend Amy and Alpha Mortgage to anyone I know looking to purchase a home
My wife and I recently purchased a house with financing by Alpha Mortgage company. We worked with a "team" of very knowledgeable, helpful people. My loan officer was Thomas Baldwin. If you are looking for VA financing for a home, you will be very pleased with the service you get with this team of financial experts.
I was refered by my realtor and the team accepted us with open arms. I was extremely happy with Martha Erdek performance. She was able to answer every question I had and always answered the phone when I called. Just an absolute professional to work with. I would highly recommend Amy and Martha to everyone I could.
Truely the best, friendliest, and very informative. They will make your home buying process easier than buying a car. They answer every question and truely make this experience enjoyable. Friendly people who have no problem helping you with any question. I highly recommend this company for your home buying needs.
My wofe and I were first time homebuyers, did a sell by owner deal. We ended up closing a month faster than we thought we could and everything went extremely smooth. We referred some people we know to them instantly for how fast and smooth everything went for us. Everyone was friendly and professional.
Mary and Shayna in Jacksonville were amazing. The whole Alpha team worked very quickly. When we turned in papers we had a response within days; not weeks like with the big national companies. I loved that everything was in house. It made it very easy to get questions answered and get responses quickly!
We were very happy with the professionalism and courtesy that Stan (our broker) and his assistant Amanda gave us. Any questions we had they made sure to answer them or to get back to us as soon as possible. Very pleased with this company and especially Stan and Amanda. Great Job!! Thank you!!
I worked with Stan Walston on a VA loan. I was never confused during the process: all my questions were answered succinctly, and he put in the effort to thoroughly explain everything. He and his secretary were always quick to respond to emails, making the whole signing process low-stress.