|Category:||Auto Insurance Agency|
|Address:||16045 Shady Grove Rd, Gaithersburg, MD 20877|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM|
I was dropped off to work & when I got called that my car was ready they asked for my work address & the driver Will got lost on his GPS. He failed to use the GPS system that was in the service car & it took him 1 hours & 40 minutes to pick me up when it was only a 7 minute ride. My entire evening plans with family & an emergency we had at the hospital was completely ruined
Unless you are doing an oil change avoid getting your car worked on at this location. The first time I had tires mounted and balanced but they were unable to balance them after the second attempt. Then recently we needed an alignment which was done properly, I was able to get a refund but now the process of getting the alignment sorted out will take much longer.
I have been here about 5 times and am very happy with the service. I never felt that I was being upsold or deceived and found them professional. Will give them 4 stars because they once forgot to pick me up at my house when my car was done and I kept having to call them to pick me up.
C. P. Chiang
My battery was srained out, AAA battery man jumped the car and ask me to drive in for a free charge. The place is new andclean, and the services are professional. Finally, I replaced the 2004 head light, now is very bright in the dark. They have full line services (no body work).
The service manager and the technicians were wonderful. A follow-up phone call to make sure I was happy was unlooked for and welcome. Everything that we needed was done quickly. Great experience.
We were low on air before work and the garage dropped what they were doing to help us out when we needed it the most. We will be AAA members for life after this. Thank you!!
Auto service performed here is top notch! Customer service is very nice, even if you are there for AAA services like insurance other than auto repair. Great staff!
I have noticed a vast improvement in the service at AAA since the new manager and assistant manager have come on board.
Very understanding staff and. Quick response time and their car repair work is excellent
AAA is great when you are a Premier member. This is a very helpful location.
Roadtrip, provided all my plans for a roundtrip with my family.
Nice friendly staff. Prompt service. Comfortable waiting area.
AAA store is fancy. We got international driving license here.
I felt they were attentive to my concerns about my vehicle.
Very polite, knowledgeable, friendly staff, great resource.
Quick professional service with no hassle.
Awesome customer service! How refreshing.
Excellent service professional staffs
Kimberly L Burton
Great service and friendly!