AAA Rockville Car Care Insurance Travel Center

Category:	Auto Insurance Agency
Address:	718 Rockville Pike, Rockville, MD 20852
Phone:	+1 301-944-9519
Site:	midatlantic.aaa.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM Closed

Location

Photos 24

Reviews 21

Catherine Trubetskoy

To whom it may concern One year ago I had a car accident due to the fact that the brakes gave out invoice 19300 I had my brakes fixed for $1,052.56 and I got a warranty for 2 years One year later I got another car accident due to the fact that the brakes gave out The accident was avoid by managing to get on the grass in the median lane otherwise it could be very serious one because a lot of cars were in front of us since it happened in Reston my car was towed to Fairfax VA My wheel cylinders right and left side were replaced, the mechanic told me that they were the originals (invoice 48389) How could they be in good shape a year ago and why they have not been replaced at that time? I had to pay $504.13 Why did I have to pay since the brakes had a warranty for 2 years? I am very unhappy with your service And I think you owe me those $503,13 Waiting for your prompt and positive response Catherine Trubetskoy

James Grano

Do not use. They lie. I was told it would cost 1,900 to pass inspection because cv joints, tie rod and swing bar and that they determined this by taking it for 2 mile drive on crappy main roads. They did not realize that I have worked on many cars, including adding the lift to this truck and knew that nothing was wrong - especially the alleged shaking of the steering wheel that they claimed was occurring. I took it to much better mechanic that friend referred me to and they confirmed nothing wrong, was actually a loose bolt on sway bar - no charge, was included with inspection! After seeing this complaint they offered to reimburse me for the $90 that they stole from me (charging me the inspection fee after lying about needed repairs) but said I would need to waist another day and have them reinspect it), they assume we have no brain and all the time in the world.

Lila Clooney

They not only lost the passenger side wheel cup and left lose the under the driver´s wheel liner, causing all kinds of problems, but also did not do 2 of the things expected. Took almost 4 hours and meanwhile they tried to sell me insurance at all cost. Horrible service repair. The customer service at the front counter was courteous and friendly, but that´s about it and that´s why they are getting one star. Do yourself a favor: avoid this place at all cost. Thank God a friend took care of the liner and bought the wheel cup at the VW dealer. Don´t trust this center at all.

John Soulias

My truck broke down on Saturday night and was towed to the AAA Rockville Car Care (I am from New Jersey and was on vacation). I met with Robert Johnson (Car Care Service Advisor) at 10AM on Sunday. By 10:05AM, Robert had his technicians working on my truck. By 12PM, my truck was fixed (alternator ground came off) and I was on my way. Robert was excellent with managing the service center and dealing with the customers. I highly recommend Robert and his service center to assist you with any car problems.

Jackie D.

Took my Toyota Tacoma in few months back to have tires put on. Some guy came back to me in the waiting area with a list of services recommended for my vehicle. I laughed so hard, he was insulted. I instructed him to put the new tires on my truck. The tires were put on with the fashionable blue lettering still intact, and tire pressure low. I went back the next day to resolve my issues. They were more than effecient in doing so.

Kandice Tanner

I had to take my car in for some alignment issues. The care and effort that Robert did to ensure that not only did I have a ride home and that my car would be repaired in a timely manner with the appropriate parts. The service far exceeded my expectations and I will be returning in the future for appropriate car care and maintenance.

Emily Smull

I am from out of state, and was traveling when my Alternator gave out. The people at this AAA, from the time I got towed to the time I pulled out were nothing but absolutely excellent to me. They went above and beyond, trying to help me get back on the road and to get to my destination. I cant thank them enough!

Sam Burns

AAA towed my vehicle to this location after-hours following a flat. The morning service staff was very helpful and replaced my busted tire in about 1hour. Friendly & helpful customer service. Call-ahead appointment recommended for fastest service!!

Mark Hanna

I think whoever is giving bad reviews to the company should review everything else before giving a bad review. Some workers in there get really tired in there even if the service is slow everyone should appreciate all their hard work.

Emile Morse

We needed maps and tour books. Found what we needed quickly. Do wish they had small maps liked the ones car rental places give out. Pleasant and efficient person at reception desk.

Amber Fox

I worked with Robert Johnson to assist me with replacing a flat tire and getting an oil change. He was knowlegedable, kind, and very helpful! He gave me a wonderful deal.

Warrick Gillingham

Wonderful place to visit . Staff were most helpful in assisting to plan an supply with material to the next stage in the road trip to another state. Thank Angela

kary krumdick

Store closed... It opened, but should have stayed closed... Difficult to park.... Tight space... Be careful of blind spots..

Paul Wang

Good service, reasonable price. Specially an area for worker to work remotely.

Nicalena Neary

Good location. Service efficient. Facility clean and spacious.

Virtual Hiker

Front staff good, mechanic bay looks for the unwary.

Oluchi Okidegbe

Forgot to place the oil cap after an oil change

Sega Songha

Great personal service.