Massachusetts Health Connector

Category:	Health Insurance Agency
Address:	146 Main St, Worcester, MA 01608
Phone:	+1 877-623-6765
Site:	mahealthconnector.org
Rating:	1.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 4

Reviews 33

Tara Kane

I would give this sad excuse for a company NEGATIVE stars if that was possible. I moved in January and requested my address be changed. They did it - completey wrong! I called and called and called for over 5 MONTHS...YES, 5 MONTHS!! I was told that the "Account Changes Dept" has my request and will take care of it. They cannot give you a time frame, any answeres etc. What kind of Customer Service is no able to change an address on ones account? Seriously? A joke!!! I then was awaiting this change to happen so that I could choose a plan finally. I was "Given" a plan that was covered by only a heart doctor within 25 miles of me!!!!!!! I asked to change plans and after 2 months of waiting and roughly 80 hours on hold, a supervisor called me and helped me change my plan. I made the payment of $320 dollars THAT day which was before the 23rd deadline..everything was finally good! My plan was to start on 5/1/15 and guess what...the money was deducted from my account and THEY CANNOT FIND MY PAYMENTS!!!!!!!!!!! I have faxed over the confirmation emails that state they received my payment and the bank statement showing the money was removed by the health connector from my account. I am now 3 months pregnant and have all the serious genetic testing set up for next week and I might not be able to go to those appointments because after another 5 days of waiting - and 15 days after $320.00 was removed from my account they have YET to find my friggin money. I am so unbelievably distraut, stressed and well now $320.00 poorer for NOTHING!!!

Katie SB

I have been part of MA Health Connector for over two years now. While I think the program and service overall is okay and have generally been satisfied (aside from the astronomically soaring premium prices), they REALLY need to work on their customer service process! Not user friendly at all. While I appreciate that they have to deal with a lot of customer issues each day as a vital part of everyday life, they should have figured out most of their major issues by now. It is getting ridiculous. My specific complaint is about my tax form (1095-A). I never received my first copy and I have now requested two duplicates. Both times I have been sent emails confirming my request and telling me that I will receive the form in 7-10 business days. It has now been almost a month and I have not seen the form. I have called twice to check on the status and both times have been given the run around and told its "on its way.." this is after waiting on hold and answering useless questions from a robot for almost an hour. It seems like the only way to get anything done is to go talk to them in person at one of their walk in centers (and likely wait in line for hours). It is unfair to assume someone can get there during the strict hours they are open during the week. Wish they could get it together.

Walter EUA

Incompetence runs high on this agency, I just need a form 1095A form for my federal tax and I am calling for the third time. First on May 25th I spoke with Belinda and she took almost a hour to find my payments then told me I would get my form in 10 days, it never arrived, on 06/08 I called and spoke with Joe he said I would get my form in 3 days, never arrived, now I am here for 45 minutes talking with Evan and she hung up on me. I find the information on their website but they can not find it, incompetence runs really high. I will now go to an office because by the phone only incompetent people.

zunara chaudhry

Several times I was on hold for more than 45 minutes and when someone answers, they say I have to get transferred to a different department. I asked them if they had a direct number they said no, I had to call here first. Well guess what? They transfer me and the phone hangs up. One day I spent almost 6 hours just to get to the right people and almost got in trouble for work. Now I am looking around to see if the office on Portland street is open on Saturdays. All I see is conflicting information as to whether they are open or not. I dont want to take a trip up there for no reason.

Becky Rice

The first time I enrolled for an insurance plan through the MA Health Connector was last spring. It went very easily and quickly by using an agent at the local hospital. The re-enrollment process was a pain in the butt and found that 2 out of the 3 agents that I spoke with via telephone in the past two weeks gave out misinformation, which resulted in my bank account being charged an extra (almost) 300 dollars..Luckily the third person knew what she was doing and was able to give me accurate information.

Linda Cherubino

My April payment was not credited to my account and my policy was canceled in spite of my faxing them the canceled check. Three months and many phone calls later and they are still promising to reinstate my insurance...oh and I had to send them $50.00 in addition to my July premium for reinstatement. It is July and I have not had insurance since April in spite of paying every month.

Arien Monti

It should be clarified that this particular google listing is for the Walk In Center at 146 Main Street as it says, not the customer service call center at the number above. The reviews here are for the call center from the looks of it, but there is no mention of the walk in center where excellent customer service is provided and very knowledgeable and helpful representatives.

Justin Mathiau

Total waste of government money. One hand has no idea what the other is doing. They had no problem taking my money and then telling me my plan was canceled. Now they have my money and the manager asks why did you pay on the 30th and not the 23rd. What kind of question is that?!!! and what does it matter. bottom line is they now have my money and are not providing any services.

hazury garcia

the worst customer service ever!! i call them and after waiting for like 15 minutes on the phone for them to answer they put me on hold and never got back with me like what type of F****** service is this I pay my F****** taxes so as least should that you guys care for the people!

A Martin

Basically what everyone else has said here. This is the most despicable administrative sideshow in existence. If I had any idea who to reach out to for help or to even just encourage a complete overhaul, I would.

Kerri Laprise

waste of time...walked thru pouring rain, had to go to atm for parking money & because our applications are in, this office does nothing but refers u out to springfield...i would have given them no stars!

Joshua Paradis

Long wait times, interruptions in coverage, letters are inconsistent with info they supply on the phone, rude customer service. The perfect storm of disaster... Avoid this platform at all costs...

Anna Barbosa

My experience with the Health Connector has been by far, the worse I have had to deal with; unprecedented cancellations, switching my PCP without my consent. :( So not happy with their services.

Katherine Hart

This place kept me on hold for over an hour!! They are a complete joke and should be put out of business. When they finally picked up, no one could answer my questions. Complete waste of time.

Casey Wiener

Completely understaffed with unfriendly and sometimes rude employees who seem to not really know whats going on ever. Waited hours. literally HOURS and never got any assistance.

donna rossetti

I go downtown often and find the staff courteous, helpful and professional. You may have to wait a few minutes, but with the volume of people they deal with, no big deal.

Heidi Alissa

NEGATIVE 5!!! This is a NIGHTMARE!!! There is absolutely no need to make this process so difficult and difficult is an understatement! GET YOUR S*** TOGETHER PEOPLE!!!!!

Christina La

Do as much online as possible. Respond to letters promptly. Triple or quadruple check everything. The idea is great but the implementation is flawed.

John Smith

I was hung up on 6 times. They say the calls are recorded for training purposes. Listen to the calls. Your people need training and motivation.

Lorenzo Herbert

The website is horrible you literally have to go in person to get it done. This is what happens when you are at the mercy of the government.

Benjamin Davis

The MA health system is completely messed up for the people that need it most. This place is a great example of the disconnect.

Philip Scialdoni

This program is a scam. They have been sending me bills for 7 months after I cancelled my policy. Terrible customer service.

Walfre Monroy

I made payments and they never report them to the health Insurance. The health insurance canceled my account.

Donna S.

Have been happy with all parts of health connector which is what my son has for his insurance.

mouhcine nafai

This place is a Joke , they put on hold for 35 min . NO ONE TO TALK TO VERY POOR MANAGEMENT

junwei yu

absolutely nightmare!worst service, never get the job done, always have wrong information

Bryan Hoyle

I need it because I need it, but there customer service is fair. Want to switch!

Evgenia Goncharova

Very uncomfortable. A lot of lost time and energy.

Kybbob K

You wait on hold for 45 minutes??????????????????

brett merrill

The absolute worst!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jill V. Kaner

no stars..no stars.

JEONG HO Cho

worst service ever

Rafid Yassin

Very bad

Massachusetts Health Connector

Location

Photos 4

Reviews 33

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