HealthConnector

Category:	Insurance Agency
Address:	133 Portland St, Boston, MA 02114
Phone:	+1 877-623-6765
Site:	mahealthconnector.org
Rating:	2.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 20

Reviews 63

Julia Shakolinina

They rudely hang up the phones. No business manners. And Worcester location is the worse. Horrible service. I have been waiting for 2 months to be contacted by their specialist. No other way to speak with anybody regarding dental plan. By their policy dental specialist is supposed to call you back - never happened. CSR never put information properly about my case!!!. Please we aware that 48 hours calling time mean BUSINESS hours - like a week!!! And they never calling in time. Day of your call is not included in 48 hours. Wish i was given all this details & complete disclosure of the way their policy work in advance. They asking ALL personal info (including FULL SSN) and refusing provide their last names. Jody who claimed to be a "floor team specialist" refused to provide her last name, employer ID, connect to her supervisor and simply hang up the phone. How about Consumer protection LAW... How I can trust those unreliable people mishandling my case of not stealing my identity??? Very rude, no business manners and extremely opinionated. But before you will reach anybody on the line, be prepare to wait up to 50 min!!!

Вероника Верхоглядова

In general, all works fine. But there are certain disadvantages, not all employees are competent to advise, at least on the hot line. I liked the fact that the application can be submitted to their office through the computers that are out there. Just minus the option for sending the package of documents, only the fax, mail or bring to the office itself. It would be more convenient if you could send electronically, such as through an application or a website on the Internet via personal cabinet.

mario gonzalez

These assholes are a bunch of idiots, took more than three months trying to solve my problem lla everything you send me an order. a pair of mules and donkeys think I solved this faster every time I call I have to explain from start to finish my problem and the only thing that happens is that my mail box overflows of such letter sent telling me about things that neither the case are definitely stupid are the worst shit that has created.

Khalid khan

I can type an essay of all the problems they have. They change my address to out if state. Terminate my health insurance, change my policy and now its been 1 month that I dont have insurance because of their mistake. I have been calling them for 3 weeks now and provided everything they need and Iw as told 2 weeks ago that everything is been taken care and my policy should be reinstated yesterday. I called them again today and they told me there was no plan selected for me and after holding for an hour, I was told there is a glitch in the system and IT will look into it. Seriously, this is crazy. Thats why we HATE Obama care. This could have been much easier if I had to just deal with the health insurance company. HATE HEALTH CONNECTOR. If you have any way to avoid them.. Please do, It will save you days, weeks and also maybe months.

Erica P

DO NOT EVER SIGN UP!! I was double billed through automatic payments in December, when I called up and canceled asking for both payments back (one authorized, one authorized mistake). I just found out today (April 13th) that since the billing department cannot find the authorized payment in their system that they will not pay me back...WHAT?!?! Bank statements and calls from the bank PROVES 2 payments were taken out and you only want to pay me back one?!?!?!?! So if I steal from you and there is proof and I lose it, too bad?!?! Get ready to fight a battle because you are going down. I am getting MY money back!!!!

Cary Conrad

After spending over 3 hours on their web site filling in all of the redundant forms, the last form asked, would you like to edit any of the information? I saw that I entered the name of the town incorrectly, (2 letters were swapped) so when I selected YES to the edit question and what Happened? IT STARTED THE ENTIRE PROCESS, OVER! 100 PAGES of ENTRY IGNORED, NEED TO START OVER FROM THE BEGINNING!!!!! Called the support line, the guy on the phone was really pleasant at telling me that there was nothing he could do....."the software is flawed" The health connector is very, very flawed....BEWARE

Amanda Ramos

This is a joke! I have been trying to get health insurance through the connector since last year. There was an issue with the application and waited a very long time for a call back that never came. I finally had to purchase insurance through my employer which cost way more then I could afford. I was able to finally apply in December and now I am having issues with the insurance again. The representatives have no idea what they are talking about and in my opinion have not been trained properly.

Jillian Dearnley

Incompetent billing people. I am still waiting for a refund of $650 that they deducted in error! Estimated refund time is 60 - 90 days. Unreal. Not to mention I am constantly told that "My coverage has expired" yet they have no problem taking the funds out of my account every month. Every time I call they tell me I have coverage and that they are not sure what the issue is. Why do I pay this much per month if I am getting little to nothing in return? Very frustrating.

Wards Florist

Although signing up was a bit confusing at the start a few years ago, I have had to contact the Health Connector with questions and updates since, and I find the system runs much more smoothly now. The customer service reps have been very helpful. I called today because my husband is now eligible for Medicare and I no longer need him to be on my plan, the customer service rep was not only helpful, but very pleasant.

Andrea Richter

billing error on THEIR part in April meant I had a 2 premium bill with NO NOTICE for Feb. 11 phone calls later (only 5 logged in their system), I finally talk to a supervisor AFTER MY HEALTH INSURANCE COVERAGE IS REFUSED... think I got it all settled? NO!!! STILL WAITING TO BE ALLOWED ACCESS FOR MY MAINTENANCE MEDICATION.

Gregory R. Barison

Incompetents, from top to bottom. Problems dealt with at great effort reoccur like clockwork. I pay almost $1200 a month for me and my wife, yet she is regularly told she has no coverage. Poorly trained temporary workers who never follow through on their pledges "to get to the bottom of it." Run away while you can.

Rosana Feital

This my second time coming over to do my insurance, and I couldn’t be happier with the service, they are very helpful and friendly, the girl in the first cubicle is the one that took care of me, and let me tell you guys she is fun, friendly, helpful, with great atitude... thank you guys for your help.

Jacob Compton

I had to verify my identity here. The whole process was astoundingly quick. I again visited to deliver a proof of residence, and was told MassHealth needed to documents instead. The staff printed out what I would need and put me in the right direction to correct my mistake.

Sarah Downing-Ford

Representatives are kind and helpful but every time I call to change something in my plan, catastrophic changes are made to my income that impact my premiums and what I owe in taxes. This is so not fair that sub par work is done and we have to pay the price.

Gloria Paicopolos

They never applied my credit so my insurance cancelled even though I was on direct debit. Now I have to sort out bills from the hospital that I have to pay during the lapse. they are full price as a result of accounting mistakes and wrongful advice.

Lissette Victoriano

If you are able to head to this location,l when you have insurance issues with the health connector-go. The staff is courteous and have been able to resolve issues in minutes that literally took weeks of calls to the health connector line.

Cianny B

The worst customer service ever , wont help you with any questions, the people that works in the customer service are rudy and dont know how to do their jobs. If i had the option to give them zero start I would because they are terrible!

Casey Wiener

They only ever have 1 employee for like 30 people and they never are friendly. I go in to ask one yes no question and they wont even talk to me for 30 mins. Then when i do talk to someone they like barely know whats going on.

Victor Felix

I was impressed with how quickly My call was answered and how fast it took to cancel my plan ( I am now covered by my employer). Deanna was very attentive and professional. I must say I was pleasantly surprised.

Marjorie

ABSOLUTELY HORRIBLE!!!!!!! Some of the customer service reps are not knowledgable on all of their plans. Every time you call and need a question answered, you get a different answer. Very disappointing!

Eric Castillo

The waiting time is just a joke. I have called 3 times for the same reason, they all have been unsuccessful attemps to resolve my isue. However, the operators have been very friendly and polite.

efrim eugen

If you want to see what is hell, enroll with them. You will probably read the Bible 10 times after dealing with these guys. I would like to rate them zero, google please make a Zero star.

Gina Barry

The worst agency/business I have ever had to deal with. I would avoid at all costs. I have spent countless hours on the phone with them. they can not get anything right.

Commonwealth Electronics

A horrid, chaotic and disorganized excuse for a company. Why do we even need a "connector" anyway? Why not just deal directly with the insurers themselves?

Eric Schow

I walked in without health insurance or an appointment and walked out with health insurance in less then 20 minutes. Way better then the web site

pat eddy

Have tried twice to get enrolled.Still not enrolled!Cumbersome,confusing and useless!If this is supposed to help people get insurance forget it!

Frank DeMaria

This is a pyramid scam. No different then what Bernie madoff did. They sign you up for a bum deal of insurance. Real eyes realize real lies.

Beth Conlon-Smith

The CS reps are argumentative and difficult to work with. Instead of helping me through the process, they made it difficult and frustrating.

David Zimmerle

They have since moved down to 174 Portland Street, they have yet to update their website or phone lines regarding the move.

Leah Jo Berger

Staff was very helpful. We got there as early as possible to avoid lines. About a 15 minute walk from the Charles T stop.

Rebecca Yilmaz

ridiculous that the "head of household" is the only one that can speak to them, is this the 1950"s?! They are terrible!

Reed Snyder

Staff very friendly and helpful. Nice waiting room and comfortable seating. Really worth the trip into North Station!

charles Papsadore Jr.

auto door to get in!! parking on street only take public transit!! once your buzzed in get help from friendly staff

b k

Joke of Insurance. Would rather take the fine again. Abomination. 2nd time in 2 years disenrolled for no reason.

some one

inconsistent-sometimes good, sometimes really bad, gives you wrong numbers, wrong plans. Other times its great.

Nicole Lataif

This company is an absolute disaster. They messed up administratively, which resulted in my losing coverage.

david nazaire

They admittedly made a mistake and I was left inconvenienced and given more bad unapologetic service.

Daniel Ebersole

Communication is terrible, and sent in documents 3 different times and they still asked for them...

Joanna Andujar

The agent was wonderful and helped me out, answered all my questions pleasantly. supper satisfied

Yveshodson Jean-francois

Terrible service i have been waiting in line more than five hours,really bad customers service.

Service Account

I would give them 0 stars if possible. Messed everything up. This organization makes no sense.

Katherine Shirrell

Fast, helpful, and to-the-point. Thank you Shelly for your positive attitude and patience!

Matt Mcnulty

This is what happens when you let the government into our healthcare. vote republican.

ccmiersdorf7

Could verify my account to apply for coverage and could use the computer right there

Kelli T

It was closed when I got there at 4pm on Saturday- said it was open until 5 though.

Lolita Bell

Customers service is perfect! I get my insurance after 15 minutes conversation.

josh mcnaulty

Avoid at all cost! Not worth dealing with them. Service is horrible!

Wilson Sun

Helpful staffs, clean environment, no stress when you are here...

Toby Grooms

Poor customer service and a different answer whenever you call

Shaneska Melendez

Nothing but problems! no one knows what they are doing.

C Funk

Proof the government sucks even though CS was helpful.

Tariq Siddiqui

They have most incompetent people working there.

Jon Fischer

No wait time for customer service. great help

ALFRED CARBONE

No waiting and very helpful staff...

Muhammad Ismail

It takes long time to be helped.

Iris Mariell Sosa

Worst customer service ever!!

Sridhar Ramachandran

Awful website and service!!!

Eduardo Mace

Great service. No lines...

Germina Joseph

Not good at all

Martins Timmy

Nice place

Sam dz

Very slow

Farshad Darvish

pathetic

markusareelyus

Nice ppl

HealthConnector

Location

Photos 20

Reviews 63

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