|Category:||Auto Insurance Agency|
|Address:||898 Route 3 S, Gambrills, MD 21054|
|Working:||7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM 10AM–4PM|
Last week while driving with my wife, my car encountered a very serious mechanical problem in the motor. It was Sunday and we were 80+miles from home. I called AAA for a tow, as I have been a member for several years, but had no idea where to tell them to take it. The person I spoke to recommended the AAA shop in Gambrills MD. I had no idea that AAA had such a facility. When we got there, I noticed that the shop bays were immaculate and very well appointed with equipment and tools and appeared to be very professional. Upon arrival, we were very warmly greeted, offered soft drinks or coffee, water etc. Another person began taking important information about the car and the circumstance. Another person immediately went to work to reserve a rental car for us. The team drove me to the airport to pick up the rental. The next day they performed a very though diagnostic assessment, defined the problem told me what the parts and labor cost would be and when the work would be finished. At first I was reluctant as I had no idea of the skill of the technician. I called “my” mechanic whom I trust implicitly and he told me what was wrong and what was needed. His assessment matched exactly what the AAA technician had said so I gave AAA permission to go forward. Net result, the car was fixed perfectly, ready two hours before the time quoted and the price was significantly less than I expected. During the day, I received phone calls from the shop keeping me abreast of the work. I was very much impressed with the entire experience and the professionalism and warmth of the the AAA personnel. It was a very positive customer experience in what could have been a disastrous day. I am now absolutely sold on AAA service as a mechanical and routine maintenance provider as well as the best for roadside assistance. There is one near my home in Virginia and they will have my business from now on. Well done, AAA.
This AAA location is by far the best that I have visited to get service work done on my car! This location has a very friendly and professional staff, and they always seem to go above and beyond to address customer needs and concerns. I am new to the area, and always a little hesitant to take my car to chains and people I do not know well. The staff here made sure I was kept in the loop while service was done on my vehicle, including giving an accurate time range on when the service would be complete. I will most definitely bring my car back to this location in the future and will recommend to others. Shout out to the Parts and Service Manager and his team! Job well done guys!
Although the facility is clean. The work done to my car was not completed to my satisfaction. Terrible customer service from the Car Care Advisor and the Car Care Advisor Manager. Under no circumstance will I ever recommend this shop, or take another car to this shop. I took my car to another mechanic to get the additional work needed on my car completed. He actually had a fix an issue with the work done to my car by this service center.
Staff have great teamwork. They jump in to help customers in need. Offers advice to navigate the community. Very helpful and gave valuable info when I tried to obtain a passport for my infant.
I like what i have read so far from all of the reviews! I am looking forward to scheduling a Appt with this location to come and have some work done. Go Team AAA Crofton!!!!
The gentlemen that signed me in was awesome, he kept me up to date the whole time and answered all my questions.
Great staff and very professional. I will be bringing all of my cars here in the future.
Easy access, simple to accomplish task at hand...buy gas.
This center is a true blessing. Thank you guys!
Friendly and fast service. Clean waiting area.
Fast friendly service at a fair price.
Staff were friendly and accommodating.
Good for Maps....
Fair and Honest