Illinois Founders Insurance

Category:	Insurance
Address:	1111 Touhy Ave, Des Plaines, IL 60018
Phone:	+1 847-768-0040
Site:	foundersinsurance.com
Rating:	1.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 2

Reviews 24

paula osmondson

Overall this insurance company is a complete joke! I was in a car accident on Christmas eve. I was driving on a main street and their client came right out from the side street, in which he had to yield. My husband had to run after this guy because he didnt want to stop. Luckily he did. So here i am, my car isnt drivable. The police never showed up, so i had to exchange info. He hands me insurance info but an expired state id from 10 yrs ago! Went to the station for an officer to tell me, he has no valid license. Founders finally calls me today almost 3 weeks after the accident to tell me they will not be paying for the damages to my car since he has no license and is now uninsured. I understand you must have insurance when driving but whats the sense of having it, if you have no license? So now here i am, having to pay for my deductible which i may never see. Overall, this is not a good insurance to do business with. They take forever to return a call and have poor customer service. Even the agent in claims was very rude!

Ricardo Guzman

A founders insured hit my wife on passenger side 3 weeks ago and havent heard from them much when they call its only to blame my wife that it was her fault this is just bs how is your fault when you are driving on an ave and out of no where pull out from a parking spot without checking and its not your fault? Anyway customer service is trash cant get hold of anybody adjuster who came to look into the van was a joke all my charging system got damage and both sliding doors are ruined on my honda oddysey l. Im on vacation trying to get a rental from them but nothing yet Ive had to pay a towing service to move around the block not to get any tickets and they still send a letter that they are not responsible for any parking charges and dont hurry up on this case. Adjuster said that they only use aftermarket and junk parts and i dont agree with that i want all oem and original parts. Lets see how it goes

red der

Worst insurance company I have ever dealt with. The claims department is a nightmare. I submitted a claim and was assigned to Lisett Chavarria. In our 1st conversation, she implied I was at fault in an accident. I said really? Have you read the police report? She proceeded to say how she heard that ...blah blah blah. I asked if she would rather deal with my insurance company, American Family and She said Okay. After American Family send her an email offering to discuss, she called me and said Founders Insurance accepted full liability and would pay for my damages. If you call or email them with a claim, expect no return phone call and no reply to your email. They are a joke. I even called a "manager", left a message his voice mail, and never received a call back. I will never do business with them or their affiliates.

nicole w

This has been the most horrible horrible experience I have ever had with a single company. One of their insured hit me and totaled my car. I had to have it towed to a body shop. The adjuster was supposed to be there in 48 hours, and took a week to come out, then we said to the owner and myself that the car will be towed off the premises with in 48 hours. They have abandoned my vehicle at this shop for over 30 day and now refuse to tow it. Not only that but the Total loss Adjuster, wont return any of my calls for an offer on the car, she is at ext 2535, the accident happened on 08/30 and not one word from these people. When you call "Customer Service" they are the rudest most unprofessional beings that I have ever come across.

Lindsey Schmeidler

Absolutely terrible customer service. I share the experience of all of the posters before me. My parked car was rear ended by someone insured by Founders in MARCH 2016. It is AUGUST 2016. Ms. Adrianna Ocasio is allegedly my claims representative who has returned 1 of my 20 voicemails. It is impossible to get ahold of a live, human being. If you find yourself having to deal with them, be patient and persistent and make sure your keep any correspondence with them because I can almost guarantee you will be heading into litigation to get anything resolved. Also, it breaks my heart that I had to give this company one star instead of zero to be able to post this review. I would give Nickelback a higher rating than these people.

Kathy Zhang

I gave my adjuster Kristina Wos a five star. My car was hit by a Founders insurer on 5/2/17. I contacted Founders on 5/3 and got to talk to Kristina directly in the afternoon. On 5/4, she sent me an email saying that they accepted the liability of loss and would pay for fixing my car and also the rental car fee. On 5/5, I sent my car to the car bodyshop that Founders recommended and my car was completely fixed one week after. I then sent Kristina the receipt about the rental car fee, today on 5/22 I got the check about the reimbursement of the rental. From 5/2 to 5/22, within 20 days everything was settled. It is amazing. My adjuster Kristina Wos was really doing her job and I gave her a big thank you and thump up!

christina schiiller

Had to complain to get answers. The better business bureau. The Adrianne lady is horrible calls me when I was having a baby..never once tried to call back. BBB answer they got back was that there was res issue like I live in the state of Illinois we had justmvoed here I was transferring everything over first the insurance then the plates you tech have 30 days. You have one year for your license! My license is not suspended. There should be no issues. This happened in May 2016 do not use them pay the extra and get the good insurance companies. They screw you they even have my truck too! I could have paid to have it fixed by now!

Gina Landa

This insurance company does not even deserve the 1 star. I am still trying to get them to return my call from 2 weeks ago after filing a claim that i was not even at fault for but thinking because it was my insurance that they would make sure I got all I deserved and then they would get it back from the insurance company that was at fault. Oh my god was I wrong. I have been a customer for 15 years and have left messages for Jovis Figueroa and her "BOSS" James Toone and neither have bothered calling me back. My next step is contacting a lawyer and let him deal with this sorry excuse of a company.

xo tati

I gave it four stars because I had to wait a while before I got an answer for my claim. I did want to write a review about my adjuster who was so patient with me and so helpful. Her name is Andrea Martinez, she made sure to stay on track with my claim and called me back to keep me updated at all times. She was so wonderful and I cannot express enough how amazing she was. The only issue I had with these people is that the manager was taking their time to approve it. So overall not a bad place, just need to remind the manager to do their job.

Gisela Gomez

THEY ARE HORRIBLE!!!!!! THEY INSURE PEOPLE WITH NO LICENSE WHEN THEY HIT PEOPLES CAR THEY DENY CLAIMS BECAUSE PERSON DID NOT HAVE A LICENSE! HOW IS IT THAT THEY INSURE PEOPLE KNOWING IF THEY GET INTO A CRASH THE CLAIM WILL BE DENIED BECAUSE OF PERSON NOT HAVING LICENSE? THEY ARE FRAUD THEY JUST TAKE PEOPLES MONEY BY GIVING UNLICENSED DRIVERS A PAPER SAYING THEY ARE INSURED YET KNOWING IF THE UNLICENSE PARTY GETS INTO AN ACCIDENT THEY WILL NOT BE RELIABLE!!!! FRAUD FRAUD FRAUD!!!!!!!!!!!!!!!!!!!!!

Latoya Thomas

I will say after all the bad reviews I was very sceptical about Founders when I had my wreck 6/29/16 I contacted claims and Katrina got back to me the same day she asked for 2 estimates and pictures which I also got on 6/29/16 and had them emailed to her I guess my only complaint is the amount of time in which they finally settled with me I just received my settlement to get my car fixed 7/18/16 but hey they did there job so I gave 3 stars

Heather Haimam

This is the worst company I ever went threw in my life they are trying to say I only have them 100 and something when I have them 534 and now that I cancelled my stuff I should get a return check of 486 they saying I am only getting 85 back when I have all of my paper work showing what I paid to these people telling me I need to contact insurance king like are u for real if they want to be ass holes I will see them in court

Mike Garcia

Not sure how this company stays in business. I got a letter from total loss department and called after about a month of not having a car. The adjuster a s.Jacob says i shouldnt call them and I should contact him. He STILL has not told me where my car is after 4emails and states "what he says in emails doesnt matter." Shouldve read about these people first. 20+mins of hold time EVERYTIME you do call. BUYER BEWARE!

Pauz Tego

Hate this place .... insurance contract finished and without notice they raise the rate and charge your card ..... DONT TO AUTOPAY ...... and doesnt even send me insurance renewed card.... and also i had full coverage and someone who had bad insurance hit me from the back when i was standing and waiting the light they put note on my driving record it was my fault .... how is that possible .????? So disappointed

Jessica Turner

AVOID THIS COMPANY AT ALL COST!!!! I wish I could rate this company without selecting a star at all. This is by far the most horrible company to ever do business with. They do not return calls, they do not provide answers, and the customer service is horrible. I have started to gather a number of people together to file a class action lawsuit against them. I have also contacted the Better Business Bureau.

Rob Torres

Going through a claim now since feb 2016 and now its sept, juliet ramero will never answer your calls, if you get through to her boss you might get a call back from her but she will call at her convince, getting a lawyer, its the best way to deal with this company!!!!! Any further people having to deal with this company do your self a favor and just get a lawyer!! Negative stars for them

Kaila Simone

So someone with them as an insurance company hit me and it has been like pulling teeth. Its been 2 weeks and I have yet to be reimbursed for the repairs to my car. I left 6 voicemails for my claims adjuster Tracy Foster with no reply. I was given a number to someone else that is supposed to handle my claim and it was disconnected! Soooo frustrated with the service I have received.

aamer saleem

No Response. If you get involved with this company, my advice is file a Lawsuit ASAP, because they are not going to respond to your claim, PERIOD!. Been waiting months leaving voice mails. Lots of unresponsive cases as you can see in reviews. Advice to company, please at least be a little shameful of your unethical and immoral business and shut down. Adjuster: Adriana Ocasio

Ashley Taylor

My parked motorcycle was hit by someone who is insured by Founders. This happened May 8th of 2016. It is now August 23rd and I can not get in contact with ANYONE from this pathetic company, and of course my adjuster (Adriana Ocasio) and her supervisor (Art) both do not know how to return phone calls. Over three months and they are still "reviewing the estimate".

Miguel Nolasco

The worst aseguransa lost my car worth 18000. And they had not paid me full cover. And they are despots and very difficult to communicate with them ...

Machelle Stone

The worst business I have ever dealt with. Was hit by their client in May. My insurance has had to pay for everything and they will never contact you back. Nancy Cordova NEVER answers her calls or returns call. The person who hit us ran a stop sign. All her fault, but absolutely no help 7 months later. SUCKS!!!! NO STARS!!!!

Giovanni Todaro

Worse insurance company ever they have not paid enterprise or my chiropractor. Denise anguzza does not answer the phone and was lieing too me when she did answer phone. Still investigating?? They are fraud and give insurance too almost anyone cheap price too no wonder why they cant pay there people.

Jenny F

Stay away from this Insurance company and INSURE ONE. Not only they take a very long time when you have a claim, but they also have the worst customer service. It is not worth the time spend trying to fight with them over what they are supposed to covered. They do not have good business ethics.

Trina Norman

My husband was in a car accident. Founders insurance customer ran into the back of him. His vehicle was quoted for 4,000 in damage. WE ARE STILL WAITING FOR ARESPONSE FROM OUR ADJUSTER. Angie Gonzales, did not even ask us if we were okay. We are going to get an attorney. VERY BAD INSURANCE

Illinois Founders Insurance

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Reviews 24

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