TruHome Solutions LLC

Category:	Mortgage Lender
Address:	9601 Legler Rd, Lenexa, KS 66219
Phone:	+1 913-981-1700
Site:	truhome.com
Rating:	3.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 1

Reviews 21

Richie Budd

Absolutely the worst ever possible experience with procuring a home loan. THE WORST EVER! They bumbled and stumbled on everything. Was told everything would be on time and it was a day late almost costing me my home on three steps of the negotiation process. Complete and total incompetency. Almost every time I called to speak with some one the original some one was shuffled to another department or no longer available. Was told they are so overloaded with processing loans my loan might not make it on time! It was a complete nightmare! My relative has bought and sold three homes and was appalled at their absolute lack of professional manners, disregard of timeliness, and could-care-less attitude. And all the workers here have attitudes especially when you ask for what they are providing. I could go on forever - and to this date I am still not receiving my payment coupons on time. The EECU loan department in Fort Worth sold the loan to them because the interest rate was so low. Thanks EECU! ASK YOUR LENDER WHO THEY ARE SELLING TO IF IT IS Tru Home Solutions LLC - RUN THE OTHER WAY! I have been thinking of selling my home to my partner for $1 just to be out of this terrible relationship! And I think I will!

Clive Mathieu

I just had an awful experience with this company. Do not ever deal with Dirtha Campbell(Loan Officer). He is very deceitful. I did a refinance, and they ended up using my escrow account to partial fund the new loan without my consent(Actual told them that I wanted my money out of my old escrow account). I did not realize the money was used until it was too late. Problem is that as a result I ended up very high closing costs. The mistake that I did was refinance with the same company that I serviced my loan. Yes in theory, you would assume that you can trust the company that has service your loan for the last two year to take care of you and provide a good service. But unfortunately, this was not the case with Tru Home Solutions. They will ripe you off if given the chance. Honestly, I hate this company. I really got DUPED!!!!

Mick Greer

I would highly recommend TruHome. I worked with Andrew DiCarlo. I cant speak for others. They were timely and we even closed on our home early because all the docs were prepared. If you need fast turnaround and the best mortgage fees go with Truhome. Only drawback I found was that you have to communicate on the phone. I personally saved more than $1500 dollars over my local credit union UFCU in Austin TX and Truhome was far better than any other mortgage broker/lender in the local area. Also if you need PMI Truhome has several sources for that and will get you the best rate hands down. Its free to call and get an estimate. Do your homework and get 5 or 6 from different lenders. Overall we found Truhome was the best fit for us. Good Luck in finding your lender

Jana Kortje

We had a terrible mortgage experience. We were pre-approved. We submitted all requested information within two days of signing a contract. When I followed up to make sure they had everything in order two weeks later I was told that they had received the information, but not looked at it. We were repeatedly asked for the same information starting a few days before our closing date, but were told that everything was fine and scheduled to close on schedule. At 5pm on our closing date, we were informed they needed further information yet and it ended up taking another two weeks to close. Since then, I have experienced terrible customer service. I would not recommend this company.

charles kilgore

Not sure why there are ANY negative reviews as my mortgage was VERY professionally handled. Zach Phillips and loan officer Amy were superlative. When I had a question, it was ALWAYS answered within 4-6 hrs. When I was upset with the process, I was emailed documents where I had previously agreed to submit further information or I was given a very patient and professional explanation. All of my good friends will be referred to Amy and Zach. As for others, let them go elsewhere so they can have a good time writing negative reviews because nothing bad can be said about these two!!

Josephine Eastwood

We had a painless and swift mortgage experience with Truhome Solutions. Everybody was pleasant and really helpful. Ashley Finley was beyond great, she answered all our questions on a timely manner and was readily available no matter what time. She was easy going, not pushy and very knowledgeable. Kudos Ashley!!!! You are just awesome! Also, Amy Patterson worked tirelessly to help us close on time. She was friendly, very knowledgeable and quick to deliver. This is the place to go to for your mortgage needs. Thank you so much Ashley and Amy!!!!

R Finn

Tru Home solutions provided a great experience for my wife and I for our home refinance. They were able to process the refi quickly. My initial contact Lisa Mann was a true joy to work with, very knowledgeable and willing to spend the time to answer your questions. Our loan processor Melissa Newton performed great as well. Tru Home Solutions was able to get us exactly what we wanted and would recommend them to anyone.

Carol Castro Loera

I had such a great experience with Tru Home Solutions. I worked with Laura Robertson and she made everything very clear from start to finish. If I had questions she had no problem explaining. Very friendly and she seemed to really care to make us happy throughout the whole process. I truly recommend Tru Home Solutions. We had a pleasant experience and I am glad we went thru them for our loan.

Kactus Bidwell

We were first time home buyers and thought they were a great company to go through. Aaron was awesome to work with! He was very patient and knowledgeable- explained the whole process very well. He responded very quickly to emails and phone calls. Aaron could not have been better to work with and our processor, Nathan, was also very nice to work with!

Mike Vanelli

Can not give this company a one star. They had three months to prepare my mortgage and still failed to properly prepare my loan requirements. I lost time off work, an appraisal fee that was never used, failure to close on requested date which caused everything to back up costing even more time and money. STAY AWAY!!

Jon David

I am very impressed with the Tenacity and experience of Lisa Mann who made my loan happen. I was previously disappointed by another lender WF not to mention names. Lisa made the other company look like amateurs. I will always request Lisa and True Home for my mortgage needs in the future.

Rick Hensley

i would like to say that the people at tru home solutions are the most friendly and do all they can to make you feel like they care and they go above and beyond to help you in any way they can and to answer all your questions im glad I went thu them when I bought my house

Richard Horn

Tru Home Solutions did an excellent job with my refinance! My loan was unique and took several months of waiting but the staff was always checking in on things and offering helpful advice. Next time I buy or Refinance a home it will be with Tru Home again!

Jay Flagg

Called me WHILE I was getting the cashiers check for closing and changed the amount. Can never get a hold of anyone especially if you leave a message saying you have an issue. Never call back. Remembering the words, "BUYER BEWARE. "

Simon William Ross

Truhome have managed to fix the latent problems with their new infrastructure and the quality is acceptable. I believe with more investment and customer testing the self care interface could be greatly improved.

Elizabeth Agront

This is by far the worst credit union ever. Customer service is horrible, they never return calls. I advise anyone trying to get a mortgage with this company to STAY AWAY...

MICHAEL STEWART

did a refi. closed 11-13-2015. 2 credit cards were to be paid off as well. today is 1-04-2016. one credit card has still not been paid. WTF??????????

Kim Kozubek

Horrible customer service! Chelsea and Danielle the worst! Do not do business with this company!

Petey Billiardi

Would never use this company again. Horrible service, not up front, ridiculous fees.

Paul Crocker

Pure Excellence! They will take care of you period!

Ricardo Cervantes

the worst stay away.

TruHome Solutions LLC

Location

Photos 1

Reviews 21

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