City Furniture West Palm Beach

Reviews 18

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Kevin Ryan

I had an awful experience at this store. Benjamin Fishman the salesman was absolutely clueless and pulled the bait and switch. I was promised free delivery with 0% financing over 12 months. Then it changed to if I put 10% down I could get free delivery and 18 months 0% down. I was then informed by Benjamin that he made a mistake and he couldn’t do 18 months but he could do 12 months. He processed everything with my $75 charge to debit card for the down payment. Once I asked to see the financing terms he then looked puzzled and informed me he had made another mistake. He could only give me 6 months, no free delivery, and now need 15% down and not 10%. At this point he called his manager who was a complete waste of space and did nothing. I informed him how dissatisfied I was and requested he do something about delivery. He told Benjamin to refund everything and walked away. Benjamin then threw the refund paperwork at me and walked away. The lack of respect and customer service at this store is absolutely disgraceful. Before leaving I approached the manager one more time to express my lack of satisfaction. He smiled at me and apologized with a smug look. These people are ridiculous and could care less about their customers. I will now tell everyone I know to avoid City Furniture in West Palm Beach. This was an absolute awful experience with horrible sales people. Benjamin Fishman and his manager are pathetic. Avoid this store and these two clowns!

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Rita Mitrofanov

had a very pleasant experience dealing with City Furniture in west palm beach. Came in to purchase a new mattress with warranty and Erin was very helpful. She took care of me right away and showed me to the show room. gave me ample time to look around. With my store credit Erin helped me choose a beautiful dresser and a decorative vase. Delivery was scheduled two days after my purchase in store. Delivery was super fast, on time, efficient and meticulous. The two gentlemen that delivered the items, were very careful with my home, helped me place the items into their desired locations, and Erin was courteous enough to follow up about my experience the following day. Only negative i had was wait time in the store when the salesperson had other clients to tend to even though i came in before them. But everything else was great. All of their policies were thoroughly explained to me and additional services were offered. I had a very pleasant experience.

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David K

Very poor customer service after with paid over $4800.00. We bought a bed and new memory foam mattress and also a couch with a matching seat and end table and also a coffee table. We setup an a appointment for them to deliver our new goods, only 90% came in and the most important part was left behind. The driver blames the warehouse help and the managers blame the driver. 3 hours of arguing and bitching till we finally had the mattress brought to our home. They were also to pick up the old mattress. there was no stains on it or anything like that. The 2 men who were putting the bed together really didnt have a clue, they were very lost in putting the bed with the 2 storage drawers together. Please understand we paid for the "professional installation of our new furniture, but that was not the case. I will never buy from this company and i urge you to stay away from this company. Till this day not on so called manager will call me back.

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Ed Jachim

My wife and I purchased a wall unit on Dec. 8, 2015. It was delivered the first week of January missing the bridge which holds the unit together. It is now going on 4 months and we still do not have it. Like fools, we purchased a marble desk unit during this time. It was delivered with a corner of marble broken off. A new was delivered a week later. We have talked to over a dozen different City Furniture employees and feel at this time we are getting scammed and the missing piece will never get delivered. We also financed this piece of furniture and have been making monthly payments. There is no communication between customer service and sales. We get texts saying it will be delivered only to get a phone call a few hours later to say it is not in. How difficult is it to call the manufacturer and get the right information on the product?

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Carmengloria Davis

My husband and I went to City Furniture WPB during Memorial Day weekend, spent a good 1.5 hours in the showroom browsing for a new couch. Our sales rep was very patient and showed us everything we were considering, including walking back to the final four we narrowed it down to. We returned 2 days later to make the purchase of the most comfy sectional recliner ever. She was busy (with everyone else who came back to purchase) but we were helped by the GM to make our purchase. Both were very patient and thorough, all the sales reps were helpful without being too pushy. The product was delivered on the day & time promised, and customer service corrected the imperfections in our leather couch. Happy with the overall experience and the product!

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Lauren Liebman

I am a loyal customer and have been for years. I just bought patio furniture including an umbrella and stand and it is dangerously defective, tipping over in the slightest breeze. I asked to return it for store credit and was soundly refused by rude employees, one of whom put me on hold indefinitely. I have left a voice mail message with my salesman and no return call was placed. This is most unprofessional and frankly surprising conduct. I would expect more and do expect more. A 3-day no return policy should not apply when the dangerousness of the product could not have been discovered until there was a breeze to topple the umbrella, almost injuring a neighbour. City Furniture needs to remedy this problem.

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Steven Dietz

When it comes to inventory, City Furniture does an excellent job. Their store in West Palm is massive. It took some time to simply walk around looking at everything. The only problem we experienced was attempting to locate a salesperson once my wife and I had made our decision. I had to go to the main entrance and request a salesperson assist me with the purchase. We had a slight hiccup with one of the chairs for the table set we chose, but the manager of the store expedited our replacement when it broke unexpectedly. I did choose to purchase the in-home service plan. They charge you $50 for it as I recall, and if you end up not using it they transfer it to store credit when it expires.

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Robert Saulino

Loved every minute of my shopping experience with City Furniture. I ordered my furniture online, received free delivery, and was able to schedule the date I wanted it delivered on. I received a phone call from the driver the day of the delivery to confirm delivery and then I received a call again the same day from the driver when he was a half hour away. The drivers were very professional and delivered everything perfectly. I then received a call from customer service to check on my satisfaction before the drivers left. I would recommend City Furniture to anyone at any time for the best price on quality furniture in the West Palm Beach area!

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Janet Luther

I was able to go in and browse without being harassed by sales person. There was a great selection to choose from. Once I found the perfect sofa, I approached a sales woman to buy it. She was extremely professional and polite. She made the whole transaction so easy. I was done in less than 15 minutes! The delivery was made right on time. The delivery men were also very professional and polite. In a time when customer service seems to be fading, I will say they easily exceeded my expectations. Not only will I return to purchase more items, but I will highly recommend City Furniture to my friends for their needs. Thank you!

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Mike Giesman

My wife and I were looking for some new living room furniture and had experienced good service and quality products from City Furniture in the past. With that being said, we decided to visit the WPB location once again. We were greeted quickly and hooked up with a very knowledgeable sales person immediately. After browsing for quite some time, our salesperson helped us narrow down the selection and we finalized our choices. We love our new couch and sofa, and the delivery men were extremely customer oriented and friendly. The merchandise was delivered on time, and we were notified in advance of the ETA. Could not ask for more !

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J Degeffe

Came in to buy furniture for an apartment that we were furnishing. The sales rep was very helpful at getting us something that was budget friendly but also looked nice. We picked everything out then came back the next weekend and changed our order completely. He was very patient and helped us as we went back and forth with what to pick out. Delivery was great and the best part was they actually called BEFORE they showed up at our apartment. The delivery guys were very courteous and patient while we figured out where we wanted everything placed in each room. Great Quality furniture and great pricing too.

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Edward Tompkins

We looked at several furniture stores looking for leather chairs. We found 2 at City Furniture we loved - the look at the quality. The price was great which helped. Best of all our salesman was so helpful pointing out the difference in quality and explained what is real leather and leather blend. Big difference. The salesman did not oversell and spent a lot of time with us, the furniture was delivered on time, the 2 young guys that delivered them were great and very professional. You could tell everyone from City Furniture truly enjoy there jobs and helping customers.

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RyAnna Rivera

I am a loyal City Furniture shopper. I have an excellent sales gal by the name of Jenny who has never steered me in the wrong direction. When I purchased my kitchen table she sat at 4 different tables with me multiple times to be sure the one I was purchasing was the one I wanted. She most recently helped me pick out the amazing desk that I use for my home office. The delivery was same day, no fuss no muss. They were on time, and even with set up they were in and out in under 30 min. They have warranty options that are simply amazing. All in all great experience.

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Jonathan Turner

My experience could not have been more smooth and enjoyable. The staff at the store was extremely helpful and knowledgeable. Our customer rep helped us make our decision as we were having a tough time deciding. She gave us the best deal and exactly what we wanted. The delivery was quick and easy. I received a phone call the morning of the delivery and another one about 15 minutes before. I also received a follow-up call after the delivery to make sure everything went smoothly. The delivery guys were friendly and helpful. Everything went great!

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Courtney Torres

Do not EVER bring young children into this store! We were picking out furniture for our two year old and his energy was not tolerated!. He was getting tired and fussy and, even though we picked out the furniture we wanted, our salesman just disappeared on us! We ended up walking out very disappointed. On our way out, an older female sales rep reminded us that "this is not a playground." I do like their products and find it to be good quality, but will ONLY order online from now on. I will never go back into that store. Ever.

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Christopher Piatt

From the moment we walked in, we were greeted an shown around the show room for only particular styles of furniture we needed. Chris, who was our sales rep. was very knowledgable and gave us a fantastic deal on a sectional couch. We picked up the couch the same day. Chris not only brought the sectional into our rented Uhaul, but was very polite and professional throughout the entire process. We will be back to buy a bedroom set once we save some money :) Thank you City Furniture on Palm Beach Lakes Blvd!

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linda maratto

I had the best shopping experience ever at City Furniture in Palm BeachCounty . The associate I worked with was the most patient , energetic, informative person I’ve ever dealt with anywhere . His name is Barry—ask for him. He’s been there 18 years and he’s awesome! I ended up buying all new living room furniture and we’re delighted with it. I’ll be back for sure if Barry works with us! He knew the product like the back of his hand and they had a great selection. Love our new furniture!

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Lismaury Galiano

We purchased a microfiber living room set that included 2 sofas with 4 reclinable areas and the love-seat also rocked back and forth. Their service was great and they were really helpful. The sales representative was very helpful in helping us find good quality furniture with an affordable price. The prices are great compared to other furniture stores. The delivery was quick and very flexible with your schedule. Would definitely recommend purchasing furniture from here.

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