|Working:||7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 8AM–12PM Closed|
The service technician who came to our house in Cedar Falls, IA was Nate Hauser. The sump pump that had been installed by MidAmerica Basement Systems in June worked but the sump pump well was too close to the furnace filter door. As a result the door would not open wide enough so that the air filter could be taken out to be cleaned. Nate was professional, friendly, efficient, and explained what he would do to correct the problem. The problem was solved by rotating the base where the water is expelled from the sump pump well and attaching a PVC pipe at a different angle to accommodate the change in location of the pipe. He also further explained the need to get the specialized battery that came with the unit when it comes time to replace the emergency sump pump battery. Great job, Nate!
I was very satisfied with Doug Skinner, crew leader, and his crew of Devin and Shawna (hope I have their names correct or close) with their work and professionalism. They were efficient and had a pleasant attitude. When a minor change in the installation of the system needed to be made, Doug calmly and quickly made arrangements to have an adjustment authorized. This is the type of professionalism that makes your company top rated. Fred Romane, company salesman, was knowledgeable and gave a good presentation of the company product. Enjoyable doing business with your company.
The crew with Robert Stoutenburg was very professional and kept me in the loop with every step of the installation and they answer all the question that I had about the system and how the installation was going. They even call to tell me that they had a problem getting here on the first day so I was not curious on when they were going to show up. They clean up the basement cleaner than I had it before. Thanks.
I was pleased to have our sump pump install by Justin Bailey and his crew. They arrived on time and got started right away with the installation. Once they were done, he gave me a clear cut explanation on how to use the device. They cleaned up the area and you would have never known they took a huge jackhammer to the basement floor to make a huge hole for a sump pump. I would recommend Justin and his team.
Mike Clementz and his crew did a fantastic job on my basement. They were prompt, professional and easy to work with. Mike took the time to explain the job and answer my questions. Greg Cullor and his crew did excellent work stabilizing my basement wall. They were careful with their equipment in my yard. Greg took extra time to explain the process to me. Very nice people to work with.
Greg Cullor and Brandon realigned blocks that were protruding inward in our basement wall in a very professional manner. They kept us informed of progress on the job regarding how they were proceeding and also the time frame of the project.They were friendly and did a great job. i would recommend MidAmerica Basement to my friends.
Mike explained everything and was quite polite and professional. Pete and Doug came to do the work at the time and date agreed upon. In just a few hours they were done and inquiring as to whether I approved of the result. Very smooth, hassle-free transaction. Now I have another problem and, of course, I called MidAmerica.
We had a dirt crawlspace with extremely high radon. Midamerica Basement Systems came and installed a radon system and a clean space. The crew foreman was Bill Wilcox who kept us informed on the project and answered any questions we had. Him and his crew were courteous and did a great job.
Mike was on time and very thorough with explaining what products would assist in preventing water in my basement. Dillon and De came out and installed a Super Sump system. They were very thorough and efficient with their installation. Great sales and service by MidAmerica Basement Systems.
We had a great crew come to our house and fix our foundation. Greg, Mike & Shane were the best very friendly hard working and got the job done and cleaned up any mess when they left. I would have them back anytime to fix or repair our a problem. Thanks again Deb Schwitzer & Scott Meumann
Customer service was terrible. A leak caused by them not hooking air conditioning drainage pipe in to the sump pump resulted in water damage in my basement. I am still waiting for them to come fix the problem and it has been 5 days.
TIM COLE AND HIS CREW DID A FANTASTIC JOB ANCHORING MY WEST BASEMENT WALL . TIM WAS VERY EFFICENT EXPLAINED THE WHOLE PROCESS AND LEFT THE ROOM SPOTLESS .
Brandon & Richard id a very nice, professional job on my concrete leveling. Product exactly as described with no mess. Thumbs up!!!
Did good installation, but difficult to communicate with.