|Address:||27300 Jefferson Ave B, Temecula, CA 92590|
I have been a customer of Rick Douglas since 2010 as has my whole family. We have all of our vehicles, life insurance and renters policies thru them. We have always had excellent and very personable service there. I unfortunately have had quite a few car accidents and with all the issues that come with that the one thing that made it much more easy was the hands on service that I have always received from the staff in his office. Robin has set up all of our policies for us and always has taken the time to answers any of the questions we have had and given advice when needed. Brittany in the office is always very friendly and is very good at watching out for me when I forget to pay my bill by sending me little email reminders which I so appreciate. Insurance is such a big part of life and its nice to know that we have a agent with a staff who truly cares about our business and strives to keep us as customers. I would highly recommend Rick Douglas to any friends or family that were looking for a good agent.
My wife Patty and I are exceptionally happy with the service we receive from Rick Douglas and his team, headed by Laura Charloff! We have been doing business with their office, without interruption, for more than 28 years. They cover us with life insurance, homeowners insurance, our two vehicle as well as earthquake coverage. And over the years Laura has helped us to get umbrella liability policies coverage for various rental properties we have had in different states. Laura is exceptional in guiding us through all kinds of challenges and she always responds on a timely basis with a smile and great advice! We are very appreciative and highly recommend their services! Bill and Patty Haines
I have been a State Farm customer for 25 years and my experience with this office has been fantastic. Laura is always available to take my calls and responds to emails promptly. She is so helpful and a pleasure to work with. I moved to San Diego County three years ago and decided to maintain the relationship with this agent due to the level of service provided. I highly recommend this team of professionals.
Horrible horrible horrible , Rick is never there , Robin tells Rick how great she is and blames the customers for her short comings and mistakes . She was not truthful to me or rick and made up suspishous info regarding me and my claim .
I have been with State Farm Insurance over 35 years. I have car, life and IRA accounts. Rick and Laura Charloff have been very supportive in the most difficult of times. I will always keep State Farm Insurance for my insurance needs.
The service and staff in the office is great. I have used their services for over 10 years and always feel they do their best to help me. Celeste, Brittany, and Laura have always been extremely responsive.
I really appreciate the service that Kim Lucas and the whole team at Rick Douglas State Farm have given to me the past year. I would highly recommend them. You can call anytime with questions.
Rick Douglas and his staff are always professional, efficient and caring. I recommend their agency and always encourage anyone who mentions insurance to check them out!
One of the best State Farm offices. The staff is magnificent, friendly and hard working. Every time I call or come by their office they are ready to help.
Denys off-road claims even tho the policy says your covered. Dude is a weasel. Take your hard earned money somewhere else.
We have been with this office for many years, at least 25. Laura is amazing!!
Crook helped deny claim even though it was clearly covered with video.