|Address:||25 Mountain St E, Worcester, MA 01606|
|Working:||9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed|
Most people already commented about the convenience, especially for those DMV needs which can be handled here, instead of the ACTUAL horrible experience of the DMV itself. However, wait time and convenience aside, I am even more impressed by how pleasant everyone is at this branch whenever I have gone in. Whether someone in the travel department, the DMV line, or even buying movie tickets and such, they are all very helpful, and just wonderful to deal with. I find this an all too rare experience no matter what building I walk into, and I appreciate it when I find it. Thanks and please keep up the great work and even better customer service!!!
AAA is one of the best investments you can make because they do more than just take care of a broken down car. It is the ancillary services they can provide that make them stand head and shoulders above the rest. I needed to renew my licence on a Saturday, they did it with no fuss. I needed a picture for my passport renewal. no problem. I needed to replace a sticker on my license plate renewal, done. These and a host of other services make them invaluable! I will be renewing my AAA membership forever!!
After what I thought was a mistake on my registration renewal and unable to talk to anyone at the registry, I decided to go to the AAA in Worcester. I was impressed at the nice place with plenty of parking. When I entered I was helped immediately and my problem was fixed. I was on my way in less than 10 minutes with my renewed registration. The people and service was first class and I told all my friends how good the experience was. Thank you all at the Worcester AAA facility.
Ruth Ann Elias
To prepare for a vacation in Italy, we asked AAA staff to purchase Euros for us. The process was very easy, the young woman at the front desk was professional, helpful and knowledgeable. The Euros arrived more quickly than anticipated and we were promptly contacted. It was easy and convenient dealing with the local office versus a commercial bank. AAA also gave us a map of Italy that was really helpful in planning our itinerary.
I had a really good experience with AAA this winter. They immediately responded to my road side assistance call and even the AAA person was there to help me within 30 minutes. My car battery died, so he gave me does and donts as well. Friendly and helpful AAA Professional assistance, must have membership for everybody, even with the benefits of road side assistance the auto insurance sometimes say they provide.
So happy to find out I can renew my license at the local AAA! Anything to avoid the registry. I was immediately greeted when I entered and directed to the RMV desk where I was promptly helped after just a short wait while someone in front of me did their renewal. The person at the desk was very friendly, too. I will definitely be going back here for all my RMV needs that they can do!
I was able to take care of things quickly and was very satisfied with the results. what really made it a pleasurable experience was the representative, It was his first week and he was still training. I work in customer service and I believe the most important thing is making the customer feel comfortable and he did a great job of it, it felt like talking to a friend.
I took my elderly parents (age 89, 91 with wheelchair and walker) to the office to have some paperwork notarized. Parking and access to the office was very good even though it was a busy day at AAA. The staff was professional, efficient and helpful so that we were able to finish this chore in less than 15 minutes and there was no charge for the service. Outstanding.
The ease of renewing my license without the long lines at the DMV is worth the membership cost alone. Every time I visit this location, I receive excellent service and they have me in and out with everything I need and all questions answered in a matter of minutes. I recommend them to anyone looking for help with insurance, travel, registry services and more.
I went into the Worcester MA AAA location to obtain a TripTik for a trip to California. The lady I spoke to was extremely nice and understood what I was looking for. Unfortunately it will take a while to prepare the TripTik since it is so long, but that was not an issue to me. I would return to this office for any future travel needs I may have.
I recently visited AAA to purchase movie tickets and have to tell you everyone I spoke with was very helpful with my purchase patiently answering questions I had about other services. I have been a member of AAA since 2000 and am very satisfied with the professionalism and support offered at each encounter with them.
I came in for a license renewal. I was taken care of when I walked in the door. I filled out the paperwork and was sent to a very nice young man at the "Renewal Desk". He could not have been any more helpful or professional. I was in and out in less then 30 min. I will recommend AAA to my friends and Family.
I was very happy with my recent experience at AAA Travel. It was very convenient that the office was open on Saturday morning. I was first in line and was greeted, sent to the appropriate desk and waited on promptly and efficiently. I only need to pick up my Trip_Tik later this week and I will be on my way.
My most recent visit was to make travel arrangements for business trip to Houston. Very impressed with courteous service and almost no waiting and the patience and professionalism even when I was forced to go back in a week later to revise one leg of the journey due to a last minute change at the other end.
I recently needed to get some euros for a trip to Portugal. I was very pleased to find that I could get this service from my local AAA branch. There were no added fees...just the prevailing daily exchange rate! I was also surprised at how quickly they were able to arrange this for me! Well done!
It never ceases to amaze me the services available at AAA. They are much mire than an auto club and my experiences have always been good . They are conveniently located, staffed with knowledgeable and friendly people. They make the burdensome needs easy to cope with and handle . Thank You AAA.
Discovered I could come here to renew my license and was totally thrilled with the idea of not having to wait in line at the DMV. I showed up about 11:30 on a Tuesday morning and was out the door in 20 minutes with my new temporary license. It was painless and everyone was very friendly.
Joshua Van Dyke
I came here to renew my license and they were great. Super quick and the lady that took care of me was super nice and friendly. My license picture shows how happy I was, normally I look miserable because of waiting hours in line and having grumpy tellers at the DMV. Thanks guys!
I went to sign up for AAA and to renew my license the day before it was to expire. I was in and out within 15-20 minutes because there were two people ahead of me in line. Very fast service with friendly customer service. My hard copy license arrived four days later!!
I went to renew my drivers license; painless and easy. I was out in less than 30 minutes. There was not a long line or the kind of foot traffic that you find at the Worcester DOT. I highly recommend any registry transaction that is offered here. Thank You AAA!!
I recently had two visits. The first was license renewal and it was so easy, pleasant, efficient, no lines helpful staff. The second was for my spouse & I to have passport renewal photos. It was very pleasant, clean, friendly, polite and knowledgable.Thank you
I really enjoy the convenience of going to my local AAA for license and auto registration renewal. The staff are all very courteous and helpful, and I am in and out in no time! Love all the discounts too, and you can even pick up some great gifts there.
I came in on a busy Saturday to take care of Registry business. The excellent greeter determined that they could do what I needed and sent me to the line. The registry people kept the line moving in a friendly and professional manner.
Have been a member for 20+ years and have always experienced excellent service! Love the many options and benefits they provide along with the road service, such as travel, discounts and License renewal. Would highly recommend!
I used AAA to renew my drivers license. The wait time was less than 15 minutes the staff was friendly and helpful. My falmily has been using AAA for renewals exclusively due to convenience of location and easy in and out.
if you are a AAA member you can get RMV tasks completed at this office. much easier than going to a RMV branch and waiting over an hour. took me 15 minutes for getting a replacement license. very friendly staff too!
Massachusetts license renewal was quick and easy. Very little wait time and, unlike the registry, they will retake you photo if you are not happy with the first one. Highly recommended instead of any registry.
Like allway.I had a great experience.The woman who help me was very knowledgeable,kind and allway smiling.I was very impressed,I had all the information that I need and less then 15 minuto.Thanks AAA Worcester.
All the years we have been AAA members and I have been happy with the road side service. I went to the AAA office for passport photos and information and was equally pleased with the experience. Thank you!
Went to this AAA branch to get Canobie Lake Park tickets. Fast and friendly service, nice helpful discount for 4 people. And, most importantly, no waiting in line at the Park since we already had tickets!
Fast friendly service Great people who work here. Always a great help when ever I need any planning a trip or getting pawsox tix movie tix or just to awnser any questions I may have about my membership
We were very happy with the service we experienced at the AAA office. Not only that, but we were surprised at the discount we received for the gift certificate that we purchased for a Christmas gift.
Went in last week to purchase Movie passes. Staff was friendly and helpful. Overall experience was great, as always. This office is very organized with friendly staff. Highly recommend.
What a relief to be able to go to AAA to get my auto registration completed. 10 minutes! A speedy process with pleasant and helpful people. I could not ask for better. Thank you AAA.
I went in to renew my license in AM, the wait was so speedy that I decided to renew my AAA membership expired in June 2015! Friendly environment! I wanted to void the grudgingly wait!
went end of July to renew AAA membership at E. Mountain St., Worcester-very quick & easy--also went to renew registration few months earlier, also quick & courteous--great, thanks!
AAA did what I expected them to do. They were polite, professional and thorough. i was amazed at how busy they were but they moved people in and out quickly. I will use them again.
Went online and saw that local RMV lines had in excess of 1 hour wait. Stopped @ local AAA and within 10 minutes all that needed to be done was done & handled professionally.
My license renewal experience at AAA was excellent and fast! It was much faster than waiting in line at the RMV, a place which falls somewhere between purgatory and hell.
I used AAA to renew my drivers license. Open on a Saturday and I was in and out in 20 minutes. It was a very organized operation and everyone was friendly and helpful!
What a great perk for people to be able to renew their license at the AAA site - the staff was friendly and efficient and they even gave a smile....so thank you.
Stopped in on a Saturday morning to purchase discounted movie theater tickets...was in and out very quickly and saved a bundle on a 5-pack of tickets! Bonus!!
VERY fast, great driver! Considering the fact that I was broken down and needed a tow, the driver and I had a great conversation. A bad time made pretty good!
Linda B. is the best. She has the info and the personal knowledge to share with customers. Best of all she really likes her job and care about her customers.
I did a license renewal, plate transfer, & application for title in about 1/2 an hour. It was awesome and no need to go to the registry of motor vehicles.
AAA is my go to place for movie passes and travel plans. I have been going to AAA for over 25 years and have always had excellent service!
needed to get drivers license renewal with new photo. staff were very helpful and efficient, even gave me a second chance on the photo