Metromile

Reviews 7

LA

Lawrence-Cobalt Janssen

METRO MULE- WAITED 3 HOURS FOR ROADSIDE ASSISTANCE! This entire MM-ERS Event could have been handled in a more “human” & “humane” manner. Having to deal with “6 Degrees of Computerized Voice Synthesized Phone Instructions,” is disturbing. Sometimes, especially in an emergency- a human voice is vital & essential. Wed. 3/17/2017 Time for tow: 3 hrs > 12:39 pm Initial Called ERSA# - 1 ½ Wait for Tow Truck. I gave EXPLICIT INSTRUCTIONS, as to the EXACT location of my vehicle on EC Real & Ponderosa Dr. South SF, CA. While I was talking to this, an independent tow truck driver drove up beside me, & he asked, if I needed help & a tow. I proudly stated, “I’m a Metromile Insurance Customer!” He offered to take me into downtown SF- for a cost of $80. In retrospect, it would have been in my best interest to have taken up his offer. I certainly did not value my time appropriately. Lesson learned. > 12:53 pm Stride Tow Text confirmation ETA 1:52 pm > 2:22 pm ERSA# Rep. told me tow truck had a flat tire! Why couldn’t Stride Towing send me an UPDATE ETA TEXT? > 2:29 pm I called Stride Tow #714 VOICE MAIL FULL- SYSTEM DROPPED ME > 2:29 pm I attempted to text Stride Tow Message FAILURE > 2:29 pm Stride Tow Text: Question= Did a tow truck arrive Y/N I just called ERSA# Rep called Stride. Truck flat tire on tow truck. > 3:17 pm Called ERSA# Opt 2 > 3:20 pm Called ERSA# Opt 2 BUSY. > 3:23 pm Called ERSA# Question to talk to a human- ASAP, I pressed Opt. 1= 1st X Assist. Request. While on this call, Stride Towing called in @ same time. > 3:29 pm Stride Tow Truck 1st call. “Conference Call” with #9 ERSA, who wad on line during conversation. Driver unclear of my location. Asked, if I was in Sunnyvale? > 3:46 pm Stride Tow Truck arrived @ McD’s @ EC Real & Ponderosa. WEST SIDE. > 4:00- 4:45 pm RUSH HOUR Honda Service SF. >>CLARIFICATION>> The Stride Tow Truck Driver was: extremely professional, respectful, & courteous -as possible. Informed him of POSTING. > 4:59 pm Voice Mail ERSA Manager. Did tow come? Call was 1 ½ after #10. Whew! I have been a Metromile Insurance Customer since May 2015. It is required to install a computer OBD II Technology Plug, which evaluates the GPS Location, Engine Codes, & Street Cleaning Notifications. • Wed. 3/15/17 @ around 1:45 pm, I went online to www.metromile.com. I took a new screenshot of my “proof of insurance.” Just in case the tow truck driver needed to see a current one. • The Metromile’s GPS Location Feature was tracking me, as it is designed to do. YET- when I logged in, it stated, “There weren’t any active OBD-II Diagnostic Codes.” Meaning my car was OK. My vehicle WAS NOT OK at all. Cobalt Corazon aka- Lawrence Janssen

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Berni Hess

Very pleasant staff. In research, the downside seems to be with whom they have taking care of claims. Hopefully I will not have to experience that end of it. The current problem is: When you sign-up with the insurance you are supposed to receive [via mail?] a plug-in device that will track your billable miles. They give you a 10 day grace-period to install the unit in your car, after which they will charge you a large flat fee, per every day you are not plugged in. Today is my day 10 and I have not received the unit yet. When their offices open in 10 minutes I will be calling to see what is going on. I will post again, with their response. Update: Just spoke to Matt and he indicates they are having shipping difficulties. For that, they will not be charging me for any miles in this months billing period and he said he would send me an email confirming our conversation. So far I do like this company :)

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MacKenzie Burns

BEWARE! Metromile does not have your back. My car was hit while parked, so I filed a claim which is actually handled by National General. They said that from the pictures they concluded that I was driving the car, damaged it, and made a fraudulent claim which is completely false. I then begged NG to have an actual person check out the damage and they said no. Insurance companies are supposed to help people when they need them, not accuse them of lying and providing no support. Now Im left with a car with $2444 in damages that someone else caused. Metromile needs to do the right thing and support the customers being screwed over by National General (the underwriters). You are better off with ANY other insurance company from my experience. I also found out that I am not alone, my exact situation has happened to other people who have also posted it publicly!

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M J Ellis

We decided on MM because we do not drive much--we live in Portland where the public transport is excellent. We got a quote that halved our premiums with AARP/Hartford. We offered them the chance to keep after probably 25 years with them. They refused so we became MMers. The process was simple and smooth. Affixing the monitor was easy an we found it did not drain the battery as some had warned. We are happy we changed insurers. Recommend you do it too. M. Ellis, PDX

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Barbara Medina

Metromile has offered above and beyond the quality of care for not only my vehicle but also for my peice of mind. Their pricing is exactly what I can afford because they only bill you for the amount of miles I drive, with added bonuses like roadside assistance, an online mechanic who can help answer any questions about maintenance or just a simple second opinion. The extra care and dedication is certainly worth every mile paid for. Thank you Metromile.

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Nick Williams

Warning: they give you a quote and then can change it after signing up. They gave me a nice low number, so I signed up, then three days later they found the minor ticket I have on my record and increased the price by 42%. Very deceptive marketing tactics to quote a low price and then change it. They should make it very clear that the initial quote is just that, and that it will take a few days to finalize the quote.

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James Moorhead

High quality and low cost car insurance. I take public transportation to work and my car stays parked all week. I am saving a total of about $50 a month for 2 cars. I really like that the pricing is based on how much you drive versus a flat rate. I also called customer service one time and spoke to a person in a matter of minutes. It was a nice personal touch and they quickly answered all my questions.

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