|Address:||7800 University Pointe Dr, Fort Myers, FL 33907, USA|
|Working:||8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 10AM–4PM Closed|
My health insurance used to be a pain in the ass. References needed, money for co-pays, I thought I would die waiting for something to get approved by the insurance company. Lisandra introduced me to Medicare supplements and can not be happier. Ms. Martinez solved all my problems with a smile and in my own language. This company must have is the fate of stars so good, beautiful and intelligent people work for it. Thank you and God bless you.
Cathlynn DiFrancesco is my insurance representative. I highly, highly recommend her. The reason why, is that she took the time to thoroughly understand my families entire situation and then talked me through several options until we found the right one the FIT our needs. Cathlynn is knowledgeable, professional, and gracious. When it came time to renew, she took the time to understand how my family situation had changed and then found the best policy, I think, matches our needs. I am extremely grateful for her help in simplifying a very complex and important decision .
GREAT COMPANY! I have been dealing with agencies for decades.By far this company is the finest, most professional agency in the market. Their agents are all licensed,their staff is polite and trained. If you see a negative review, they are from someone who is uninformed, impatient, or unrealistic. The company is highly regulated and monitored by state regulations. The company does business in 40 STATES! If it were a scam or had illegal, unethical, specious, or malfeasant practices one of these states would have shut them down. THIS IS A TOP NOTCH COMPANY!
I found Christine Krinke extremely helpful and knowledgeable about Medicare. She took her time explaining things to me and she was very helpful in assisting me to find a policy that fit my needs and budget. When necessary, she was very prompt in getting back to me. I feel that she went out of her way to help me. I would highly recommend her anyone with insurance needs. I look forward to working with her in the future.
Charlene Melvin of First Family Insurance is terrific and helped us through the maze of Medicare plans and options available when I retired last year. She was very knowledgeable about the plans available, answered my many questions, responded in a timely manner to my follow up questions. Charlene was always upbeat and professional and I have recommended her and First Family Insurance to both friends and family.
Nicole Weinberg was my insurance representative for two years and she did a fantastic job! We had SO many problems with the ACA and Marketplace, and Nicole provided much needed assistance along the way. She went over and above to be sure that my family and I got the answers we were in search of. Insurance is a tough business these days, and I highly recommend Nicole to anyone in search of a great representative!
I wanted to change my insurance and got a quote from First Family Insurance. The agent I exchanged emails with was Anthony Salvado and he very pleasant and friendly. He was so nice that I signed up for the policy even though I had not checked the competitors prices yet so I ended up canceling my previous policy because Anthony Salvado was one of the nicest insurance agents I have even spoken with
I could not speak any more highly of this place. I was first greeted well, and attended very quickly. As someone who learned english as a second language, it was great to be handled by Lisandra who was bilingual. Lisandra was able to accommodate me as a person and a customer as well. I will definitely bring more customers and refer more family members. Great customer service experience!
We have been with First Family Insurance for over5 years and have always received excellent service. Our agent Christine Krinke has always been very professional and has helped us with any medical claims that we had a problem with. She always makes herself available and responds in a very timely manner. I would highly recommend First Family Insurance and our agent Christine Krinke.
First of all , I would like to mention what an outstanding job Steven Pandora did helping my grandmother. She was searching for a long time for the perfect policy and Steve went above and beyond in doing so. She is very pleased and when Grandma is happy we all are! We will continue our business with this company because of Mr. Pandora and send all of our friends and relatives to him.
My experiences with Christine Krinke have been more than excellent. She helped guide me through all my insurance questions and needs. She helped me resolve a major error that the hospital made in billing by conference calling the accounting department at the hospital and pointed out their errors. She is extremely knowledgeable and helpful and returns e mail and phone calls promptly.
I use to work at this place it is great..i have learnt alot great employees great people to be around and they definately look out for the best interest kf the clients and now someone special by the name of Lauren McDonald is there who will fit right in..you can depend on her to provide you with excellent customer service and find the right products to suit your families needs..
Another reviewer noted that they were being "harassed nonstop" by this company. That was our experience as well. Salesperson called my son repeatedly while he was at work--so much so that he spoke angrily to her and ended up blocking the number. After which she emailed me stating that she had been treated rudely. This is no way to gain customers!
I am going to be turning 65 and was overwhelmed with the situation at hand. I had the pleasure of speaking with Anthony Salvado and he walked me through all the steps and we have a plan all setup for me once my Medicare goes into effect. Now I can kick my legs up, crack open a cold one, and enjoy retirement with less worries!!!
First Family Insurance is great and working with Lauren McDonald has far exceeded any expectations I had. She was able to provide me with the information I needed for my family and I. Lauren was so nice and easy to work with answering all my questions and concerns. I would give First Family Ins more than five stars if possible.
Nvajicia Provided awesome customer service to me today! From the details on the insurance to answering all my questions. She really knows how to make you feel good about choosing a policy for yourself and family. I would recommend her to anyone that is looking for help with choosing coverage! Thank you so much Nvajicia!!!
I had the pleasure of having Nvajicia assist me. I work customer service and her skills were up to par. She has a positive attitude and answered all my questions, all while making sure I fully understood everything. I would recommend anyone to First Family Insurance if all the agents have the same attitude as her.
Anthony Pagliaro was one of the best agents I have had the pleasure to work with. very helpful, hard working, intelligent. His customer.service level was that above and beyond what anyone would expect. I would suggest this business to anyone if asked. Highly reccomended and very satisified client here.
I had a 5 star experience when I decided to switch to first family insurance. Dillon Deleacaes was amazing and very patient with all my questions. He was able to get me my insurance in a timely and efficient manner without any problems. I will recommend him to anyone, truly the best in the business!!
First Family is a top notch organization that has been there when I need to make changes to my insurance. I have been totally impressed with the company and especially with Aaron Cook. He always devotes 100% of his effort towards making sure I understand what is being offered and providing options.
I have been utilizing the knowledge of Christine Krinke and her company, First Family Insurance, ever since I signed up for Medicare a few years ago. She has been very knowledgeable and responsive to my questions about various insurance alternatives under Medicare. I highly recommend their services.
I recently had a interaction with a agent Martinez about a my plan options. The agent was knowledgeable about the product and made me understand my plan so that I could explain it to my wife. The process overall went very well. If you call them ask for Lizandra Martinez she will take care of you .
Tim Olsen was wonderful! I have spoken to other insurance companies in the past and his experience and knowledge blew the others out of the water. He took his time explaining and answering all of my concerns. I did not feel pressured by him in the least and it turned out to be a great experience.
We are a family of the recent immigrants and have a lot of to learn and understand in our new country, including health care insurance system. Agent Aaron Cook was very helpful and explained us detaily how it works. Indeed, we are going to prolong our insurance and will call Aaron for it.
Incredible company, even more incredible staff. Everyone is professional and friendly while helping you along with the insurance process. Dillon Deleacaes was an exceptional representative of the company and I would reccomend working with this gentleman every single time.
As a small business owner, it was refreshing to get such exceptional service from this establishment and am happy to recommend Dillon Deleacaes as a top-notch agent who answered all our questions and addressed all our concerns effectively and efficiently. Thanks Dillon!
I want to praise First Family Insurance for their professionalism and work ethic to help us with our health insurance. They are knowledgeable and have many different options to chose from. I would recommend them to anyone looking to get their health coverage.
Dillion Deleacaes is a pleasure to work with. He really knows what he is talking about and can make absolute sense out of insurance. It was always kind of confusing to me, but with his knowledge I know have full understanding. Thanks for all your hard work.
After looking into several different companies, I would like to say that one thing that stood out to me was the great customer service. I really appreciate how professional and patient Nvajicia was despite my frustrations, while answering all of my questions.
Jim Arthur is always willing to take the time to answer any questions about your policy. Health insurance can be very confusing but Jim makes the confusion disappear. Highly recommend to give Jim an opportunity to give you a quote on your health insurance.
First Family Insurance is a great company. I met Lauren McDonald who was very helpful and very thorough in explaining the company and the insurance benefits they offer. I felt really comfortable talking to her. She is awesome! Would definitely recommend!
Spoke to Anthony Pagliaro at the branch located in Maine. His customer service was so professional and he provided me with so much information to help me out with my questions. Needless to say that I will be recommending this company to many others.
Insurance is the most annoying thing to shop for, but Dillon at First Family Insurance gave me all the information I needed without having to compare 50 different plans. Thank you Dillon and First Family Insurance for making my life a little easier.
First Family Insurance is a great company. I met Nvajicia Ford was very helpful and very thorough in explaining the company and the insurance benefits they offer. I felt really comfortable talking to her. She is awesome! Would definitely recommend!
I was very happy with the service I received from Mr. Steven Pandora. He answered all my questions very promptly and was very knowledgeable in his responses. I will be going back to him for further assistance.. Thanks for the excellent service.
Horrible! The Agent I had will not contact me back. Customer service says that they do not have any of the information I need and can not even get me the number for the insurance that THEY signed me up for because they can not find one.
Nvajicia assisted me she was so welcoming and very understanding and helpful in finding me the best insurance for my family. She made me feel as though she cared about me. Awesome experience! I would recommend this office to everyone!
Nvajicia Ford she is so polite, patient, knowledge and thorough. She takes her time to answer all questions and gives you the best answer. I would highly recommend using this company. They seem to hire the best! Ask for Nvajicia Ford.
I had a positive experience my first time at family first, and I can only accredit it to the wonderful staff. A man named Dillon helped me more than I could have asked for and restored my hope in the insurance world. 10/10 Service!
Working with First Family for the past few years has been great and Christine Krinke has always exceeded our expectations. She is very knowledgable and has helped us immensely in making the best insurance decisions for our family.
First Family Insurance is the way to go for any of your health insurance coverage. Tim Olson is a huge help and will cater to your budget and your family needs. He will put you first and is always there for any questions you have.