AAA Williamsburg Center

Category:	Car Repair and Maintenance
Address:	6517 Richmond Rd, Williamsburg, VA 23188
Phone:	+1 757-564-7711
Site:	aaa.com
Rating:	4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–4PM Closed

Location

Photos 35

Reviews 27

Maria Osborn

When I left my car light on in Norfolk and it drained the battery, my first thought was "Oh no! Not again!", but I remembered I have AAA and gave them a call the next morning. The dispatchers were great and reassured me that whatever I had done to my car they would help me fix it. They sent a great man named Tom out to help me. He ran several diagnostic tests and determined I had indeed crashed my battery. He was very helpful, especially with installing a new battery in my less than simple Jetta. He explained everything as he was doing it so I understood. Also loving the warranty. I am so glad I have AAA.

C Agbeibor

I have been a AAA member for decades and I have been using the Williamsburg Car Care Center since it opened. I know the manager and service writers very well. They never fail to give our family courteous service and to provide honest assessments of our vehicles (both with >200K miles). Chris and Mike go above and beyond. Their prices are competitive esp when compared with dealer rates. Call for appointments and avoid peak hours.can be very busy.

Ed Joyner

The AAA Williamsburg Car Service Center staff are very responsive, friendly, respectful and thorough. They welcome me by name each visit. On Apr 6, 2016 they serviced both of our cars in the same afternoon much to my satisfaction. Mike and his colleagues are great listeners who sincerely care about high customer service standards. I highly recommend them.

Tom Geller

(1)Charged me for 7 qts. of oil-my car only takes 5 qts.; (2) double charged me for the oil filter; (3)did not put in the oil I specifically asked for and did not alert me in advance. The oil they used was about $5.00 more per qt.. How can you get so many things wrong?? I did get a credit for the extra oil and filter plus $5.00 when going back to their shop.

Lynne Michaud

Worst experience I ever had. When I arrived at my appointment I was told my parts were not ordered and I would have to reschedule my appointment, which I could not do, they were supposed to do a state inspection, they did not and had to take my car back in the garage to inspect it. And there was greasy fingerprints on my leather interior.

Liz Thomas

Excellent service including the staff making the effort to get me through in time for my next appointment. The very courteous staff person even used his own personal car to pick me up at work (the shuttle service truck was being used elsewhere). So I made my nest appointment in time. Many thanks to AAA service

Kate Swope

I have had several repairs and an inspection at the Williamsburg care center, and to a person, the professionalism and great service are excellent... from the mechanics, to the front desk -Having moved form the DC area, finding AAA care service has been a God send. I recommend them to everyone I meet.

Sang Chun

Very unethical with female customers. I sent my wife there while she is on a trip there since I had good service in Atlanta area with AAA service. They blatantly lie that she needs extra service when she does not. She left and went to another service center.

Tim Stewart

Not happy with this place. I did not feel that they diagnosed my air conditioning repair properly and it took them entirely too long to get to my car when they said it was next in the queue- all day. I rarely say this but I would not recommend them at all.

Matthew Mills

Always great service every time I bring all of my vehicles here. And always fast as well! Straight forward and great prices, plus being a AAA member helps. I recommend everyone I know to go there and check them out before they go anywhere else!

Bill Whiting

I have taken 4 different cars in for service from tires, a/c repairs, state inspection and more. Always satisfied with friendly customer service people at front desk and service techs. They explain everything and prices are reasonable.

Stephanie Jacobson

They took 5 hours just to get my state inspection and the front desk was rude so easy maintenance technicians also. The inspector failed me for my third brake light when it was working and had to make them re-inspect my car.

Cami Struiksma

The staff were knowledgeable, and charged me a fair amount with no surprise fees. I got my oil changed, and they got it done in the time they quoted me. Great experience!

Curtis Henley

We have had nothing but great, personalized service. We have never felt like we were being tricked into doing something that was not necessary. Very informative.

David H

Been a member of AAA for 25+ years and this was the first time a AAA location could not help me because i was "out of my area" really??

Jon Stone

This place for the car care sucks but vacation side of it rocks they are great I will never take my car or bike back there again.

Marc B

Chris and the guys at AAA are the best in the Burg! No games, honesty, and great customer service.

Samantha Squyars

Very nice and quick service. I feel as though I can rely on them for anything.

Jesse Mathias

Awesome service at very reasonable prices! My go to guys since I tried them .

Gary Hamrick

Excellent travel services. Staff was very courteous and knowledgeable.