Hampton Roads Harley-Davidson

Category:	Harley-Davidson Dealer
Address:	6450 George Washington Memorial Hwy, Yorktown, VA 23692
Phone:	+1 757-872-7223
Site:	hrhd.com
Rating:	4.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 8:30AM–5PM Closed

Location

Photos 100

Reviews 42

Jose Rivera

There was a miscommunication between the technician working on my bike and the front desk in the service department (parts availability for my bike). This created a big issue for me since I was planning on leaving to Gettysburg Bike week next morning at 8:00. I left the shop not to happy to be honest because I might have to cancel my trip, but about an hour later (past closing time) I received a phone call from Chad to let me know that they were able to complete the work. Chad stayed with Marry Ann and technician (unfortunately I don’t know his name) and by the time I got there almost 2 hours after the normal closing time they were doing the final road test. Thanks to that I was able to ride home and get ready for the trip in the morning. I had a great time in Gettysburg thanks to their devotion and commitment

Robert Vanlaningham

A week after I was diagnosed with cancer I wrecked my Harley and almost got killed. When I took my Harley to Hampton roads they took care of me more than any other harley shop has. When I got my Harley it looked like the I bought it brand new. Every one at Hampton Roads Harley Davidson are good people they treat customers and clients the same. No matter where I go from here. The only Harley Shop I will do business no matter what it is will be Hampton Roads Harley Davidson. If I am working in California and I need a oil change or other work. It will be worth it to me to pay to have my bike shipped to them.

Joey bagodoughnuts

Horrible service department has produced disgusting work on all four times bike has been in shop. Have had to fix several things immediately getting bike home after work was completed at their shop. Funny thing I called 30 min after arriving home from picking up bike and discovering mistakes, service desk says sorry that happened we can get you back in two weeks. TWO WEEKS!! I just picked it up. Tried to give them benefit of doubt but failed miserably each and every time. Will never return!!!! If you want people who dont care about your bike then this is the place to go.

Joseph Loudenback

Stopped by just to look at a few bikes. Adam approached my wife and I as we were admiring a new 2017 Ultra Limited. Adam applied no pressure, and assisted us in taking a test ride of the very bike we were looking at. After the ride, Steve helped us look over the numbers. We were in a time crunch as we were just planing on looking not buying. Steve crunched the numbers and I had to bortow a demo helmet to ride mt new bike home that day. Hats off to you guys. It was truly a pleasure and you made the purchase an easy and enjoyable experience. ”

A Private User

brought my bike in to have the stator replaced. when i picked it up it was very difficult to get it to shift into 3rd, 4th, and fifth. they looked at it and the first thing the tech asked me was "has anybody ever been in your engine before?" i said nobody except you. he said it looks like somebody has over torqued something in here. bike has never missed a shift before bringing it there. they ended up replacing the "over torqued" parts but at a cost of 518 dollars parts and labor to me.

Del Hundley

Blown away by the latest process changes at HRHD, dropped off my bike without appointment and it was politely and professionally received and I also received two calls during the process and had the bike back the next day. Wow, this was GREAT!!! The service department reviewed items and requirements and made recommendations, I am very appreciative of their procedures and care.

Chris Roberts

Bought a new Ultra Glide from there. Attitude and disrespect from service abound. When I submitted survey cards stating this, they were ignored with no response. This has gone on for five years as I now use Bayside ...what a difference. I can not recommend this place for any reason.. They will close in during posted hours with scribbled note citing "training".

George Morris

“Stopped in because I had a burned out running light Friday morning. JW said he was limited on mechanics to do it but give him a minute. I walk outside and he is on the ground changing it. After leaving I had my rear tire blow out on the way home. I brought it back and he managed to work me into his tight schedule to get me back on 2 wheels the same day”

Lisa Banks

I describe my self as a member of the Hampton Road Harley team and I enjoy the great service with the group Thank you ! Debi helped me by looking up the product on the computer and told me that they did have one in the store. She went around to look in the glass cases and found the last one. Thank you Debi you always help us and do it with a smile.”

Mark Palmer

“I always get assistance quickly at each visit and the business is very personable with people taking the time to know each customer. My only issue is the point system which is awesome, but sometimes takes significant amount of time for the points to be reflected. Hampton Roads Harley Davidson is truly an outstanding dealership and family!”

Thomas Allen

The parts guy Neep was very helpful explaining the lights that I purchased.we took the lights out of the box,he showed them to me ,we then went to a bike like mine to see what they would look like on the bike,and we went over the directions to install them with me.Also Donna helped us with 2 shirts that we purchased also. Very good visit.

Adam Komatz

Amazing service! I wasnt and still not ready to buy a new bike, when I am Ill be sure to come here! Always professional and asking if I needed anything and easily went out of their way to make sure I was helped, even to the point of walking the whole premises to look for the newest Road Glide!

Edward Stoner

I came in to just browse and the employees made sure that I knew they were there and willing and ready to help but still gave me as much space as I wanted. They did not act like the typical vulture sales person. This is why I continuously return to shop at Hampton Roads Harley.

Yvonne Blow

I have always received excellent service from HRHD. I frequent the store for clothes, parts and service. Sometime I just go in for the friendly love that I receive. My loyalty goes back with TJ, Panhead Debbie, Junior, Chad and others. Thank you HRHD for all that you do.

Tracey Hopwood

“Went in to buy a half helmet, the sales woman was helpful and friendly, after I left I got a phone call to notify me that I had won the first door prize of the day. WOOOHOOOOO !!!!! So I got a free t shirt to boot, when I went back to get the shirt I purchased a fork bag.”

Marina Libro

Hamton Roads Harley Davidson is a special place to not only shop but BELONG. When you buy your bike from HRHD you are truly joining a family. And you decide how much interaction you want, but one thing is for sure, you ALWAYS get a smile and a hug if you want, from Chad!

Aleshia Hubbard

We had a street glide loaded in the back on a lifted Dodge Ram 2500 that we needed assistance with unloading after a long trip. Harley Davidson service/technician William helped get the bike off loaded without scratches/damages and was joyful to work with. Thank you!

Troy Riedel

Miss Mazzola (name on receipt "nmazzola) is the most helpful, most cheerful employee at HRHD Yorktown. Always a pleasure to deal with & has a sunny disposition. There is no better associate at HRHD ... she was quite helpful with my motorclothes & accessory purchase.

Michael Bauman

Debi is awesome!! She always makes me feel at home when I come in. She always takes the time to ensure that I am getting what I need. She has a lot of patience with me, as I can be indecisive at times. She makes Ira pleasure to come into Hampton Roads Harley.

ben batten

I stopped in while on business in the area. From the first person I met to the last, everyone was friendly and helpful without being pushy or overbearing. That means a lot to me as not all dealerships are that way. Thanks guys and gals for a great visit!

Fernando Faleri

Debi provided excellent service. She patiently and expeditiously answered all my questions with a starter problem I was having with my bike. I will always buy my parts from her because she is very knowledgeable and has outstanding customer service skills.

b1lc1s

We have been dealing with HRHD since the dealership was in the city on Warwick Blvd. Their new place (not new any more!) is a jewel and is set-up perfectly. We are dealing on our forth or fifth bike from them and it is always a pleasure. Bill & Sandy C.

Reginald Blanding

a. “Ms Debi, and Kevin in parts were very help full in my choice of your dealership. She has displayed a vase knowledge of the bike and accessories that go along with my bike”. And Kevin helped me save money on a great cellphone holder for my bike.

Linda

“This is the 5th Harley Davidson my husband and I have purchased at HRHD. Four of those we purchased from Dennis. He is knowledgeable and can answer any questions we have. We will continue to buy from Dennis as long as we continue to ride!”

Billy McGowan

“Darrell was awesome. He made sure to answer any of the questions that I had. Although I did not make a purchase at the time, he was sure to take my name and number and get back to me when the shop found what I was looking for.”

John Cali

“Once again the staff is attentive and professional. Faces keep changing, but the service remains top notch. I hope Jon stays for a long time.” But I do miss looking at Sandy and Mary Anne while waiting for my bike.

Digger Davis

Needed an inspection on my 07 FXST. Actually needed a new rear tire and brake pads to pass inspection. Will was able to hook me up and the service was done right then. I got my bike back in about an hour! Thank you

David Brown

The sales team and parts and service teams where good to deal with, always a good atmosphere there,“Mary Ann was very pleasant to deal with, she kept me informed and up to date while my road glide was in the shop”

zachary

Came in to look at some bikes to buy soon. Walked around for at least 30 minutes by the bikes while watching at least 2 of the sales associates sit and their desk playing on their phones. Never approached once.

Merle Ivey

Stephanie is always so friendly, personable and professional. It is a pleasure working with her! She always goes the extra mile to make your Harley shopping a pleasant experience. Thanks again, Dennis Ivey, Sr.

Raymond Gutierrez

“I attended the World Famous Run for the first time and I had a great time from beginning to end. At the HRHD store the employees were great and helpful like Tracy and Debi. I definitely will return. ”

Paul Sokol

“These folks are my go to people whenever I visit. They are always friendly and take the time not only to assist, but also explain in greater detail whenever needed. They are a true asset to HRHD. ”

Chris Marley

As always great service and the staff is awesome. Thank you Debbie for getting my account straight and helping me get everything I needed for the bike. I won’t buy my parts anywhere else!!

Charles Smock

I prefer to deal with the these guys here than the other dealers in the local area. Always willing to help and great customer service wether parts, service or clothing. Keep up the good work.

TJ Puca

Even though I have to return to have the oil leak fixed for a second time I was still rate this dealership high in all categories they always treat me well and they stand by their work”

brian bartles

“Had a great experience in the store no hassle. I was able to research parts, look around the store and purchase what I needed. What I was interested in was in stock and available.”

Craig Turczynski

Brought my Fatboy in because the front cylinder was dropping out. Junior isolated the problem down to the coil, and after replacing it, my bike is up and running as strong as ever.

lester wiggins

Great, and the staff were great also,. I will return again soon. I purchased a 2008 FLHTCUSE 3, and made some great additions. Go to Hampton Roads for your Harley-Davidson needs.

Sam Harvey

“Great experience with my 20K service. Mary Ann Made my appointment and set me up with Dennis to do the service. No problems and great service. Glad to see Mary Ann back! Sam”

bruce guthrie

Excellent service. Marianne and John are most helpful and friendly. Junior always delivers the best service complete with thorough analysis and money saving recommendations.

Dranan Sparks

The staff at HRHD was very professional, helpful and friendly. Salesman Lee "Cowboy" was great to work with and I am satisfied with the final deal. I highly recommend HRHD.”

Thomas Canevari

Employees went out of there way to help me find 2 pairs of gloves. The only disappointment in my shopping trip was the lack of regular sweatshirts (not hoodies) on hand.

Hampton Roads Harley-Davidson

Location

Photos 100

Reviews 42

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